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[DOC File]Generic Strategy: Types of Competitive Advantage
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Treacy and Wiersema (1995) offer another popular generic framework for gaining competitive advantage. In their framework, a firm typically will choose to emphasize one of three “value disciplines”: product leadership, operational excellence, and customer intimacy. Porter's Generic Strategies (source: Porter, 1985, p.12) References:
synonym for customer service

[DOC File]Incident Management Process - Oklahoma
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A customer is someone who buys goods or Services. The Customer of an IT Service Provider is the person utilizing the service purchased by the customer’s organization. The term Customers is also sometimes informally used to mean Users, for example "this is a Customer …
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[DOC File]PIHP - Michigan
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3.6.6 Customer services is managed in a way that assures timely access to customer services and addresses the need for cultural sensitivity, and reasonable accommodation for persons with physical disabilities, hearing and/or vision impairments, limited-English proficiency, and alternative forms of communication.
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[DOC File]Department of Management Services: A Guide to Writing
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Poorly constructed documents increase the number of unnecessary communications, which costs the agency money, delays services, and impacts the customer. This style guide serves as a reference tool to establish consistent plain language use in the areas of spelling, capitalization, and punctuation.
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[DOC File]SAMPLE PROPOSAL
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The ABO plans, organizes, directs and coordinates the administrative support functions of the [Organization]. Specifically, the ABO provides general management and administration of the [Organization]’s billing and collection system, personnel, accounting, customer service, records maintenance and related office support services.
another word for customer services

[DOC File]E-mails phrase bank
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Complaining (customer) Open I am writing ... in connection with my order FS690 which arrived this morning. to complain about the quality of a product I bought from your website. to complain about the poor service we received from your company. to draw your attention to the negative attitude of some people in your customer services section
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[DOC File]NOTICE OF UNSATISFACTORY PERFORMANCE
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Title: NOTICE OF UNSATISFACTORY PERFORMANCE Author: Jane Stanga Last modified by: Jane Stanga Created Date: 5/22/2001 2:44:00 PM Company: HUMAN TECHNOLOGY, INC.
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[DOC File]THE CUSTOMER PYRAMID: CREATING AND SERVING …
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A customer can also purchase Saturday delivery and special handling--as expected--at additional cost. Customer sensitivity to these different services is high, leading to a willingness to pay considerably more or less depending on the desired delivery and speed. • When customers define value in different ways.
another word for poor customer services

Another word for bad customer services