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[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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Empathy: By putting yourself in the customer's place—trying to relate to their needs, wants, issues and concerns—you can often reduce the risk of providing poor service. Some customer service professionals neglect the customer's need for compassion, especially in cases where the customer …
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[DOC File]Consumer guarantees - A guide for businesses and legal ...
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A contract for services ends when the consumer tells the supplier of their intention to cancel the services—verbally, in writing or, if this is not possible, by any other means. If the supplier has failed to meet one of the consumer guarantees, and the failure is a major failure, a consumer can cancel the contract for services at any time.
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[DOC File]SAMPLE SCRIPT FOR OPENING AND CLOSING YOUR …
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Here is a sample script for use in planning your opening remarks: “Good evening! My name is (name) and this is (name) , (name) , (name) , and (name) .
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[DOC File]DRAFT OUTLINE FOR CUSTOMER FOCUS GROUP QUESTIONS
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Claimant commented that she had been a supervisor in a call center for 5 years and that in her opinion a lack of resources, staff, and management of the call center was contributing to poor customer service for ease in accessing the call center. Claimant suggested that hours of operations be expanded to include nights and weekends.
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[DOC File]CHAPTER 12
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2. Credit sales to customers with poor credit. 3. Legitimacy of order. 4. Lost sales due to stockouts, excessive carrying costs, and lost revenue due to markdowns Various data entry edit controls P. Proper credit approval, prior to delivery of goods or services P; accurate, current customer data P. Authorized customer purchase order P; digital ...
other word for customer service

[DOCX File]Retail Services - Working in the industry
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The outcomes of the Retail Services HSC mandatory focus area ‘Working in the industry’ require that the student: examines the nature of retail services industries . demonstrates an understanding of working in a retail services industry . explains how to communicate and work effectively with others in a community pharmacy/ retail workplace
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[DOCX File]Microsoft Word - Assignment#1 -2021 - Decision Analysis.docx
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Barry is also aware that any unmet customer demand for fresh salmon will cost him as patrons will go to another eatery on the Harbour to eat fresh salmon and may potentially impact future sales. He quantifies lost sales and damaged customer goodwill to be $5.00 per pound whenever demand for …
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[DOC File]Supervisor Example of Written Counseling Memorandum
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Keep in mind that poor performance negatively impacts your performance evaluation and future performance issues of a similar nature may result in disciplinary action. Therefore, I urge you to make immediate improvements in each of these areas. This is a counseling memorandum and not a …
another word for customer services

[DOCX File]Business Services - Customer Service
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business services industry staff and the customer agreeing on what is to be done in regard to the problem or complaint. implementing solution(s) within acceptable timeframes. acting within level of authority and scope of responsibility when handing customer dissatisfaction, problems and complaints
another word for good customer service

[DOC File]Essential Elements of Internal Customer Service Workbook
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A Quiz on Essential Elements of Internal Customer Service 16. A Closing Word 17. Key Points 18. ... After A customer is one who buys the products or patronizes the services of another party. (T or F) Which is more important—external or internal customers? ... is no excuse to practice poor internal service. Key Point #4: Recognize the Personal ...
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Another word for poor customer services