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[DOC File]Annotated Agenda - University of Maine System
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The point of this exercise is for the PRC Intake Worker to ask probing questions to collect as many facts as possible during the course of the phone call, while practicing his/her engagement skills. You have exactly 10 minutes for each phone call.
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[DOC File]Clues for Identifying MSP Calls
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probing questions, if necessary. Check. to see if information in a beneficiary’s record is correct. Resolve. ... Individual call center procedures may be different. For example, if the caller disagrees …
probing questions for call center

[DOC File]In general, complaints received at the Maine Center for ...
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In three days call the owner and ask what they are going to do. Do not accept a casual or disingenuous response as a solution. You must receive sufficient supporting statements from the owner so you have a good feeling that the action(s) will be carried out. This is done by asking questions …
list of probing questions

[DOC File]South Central Region
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The point of this exercise is for the PRC Intake Worker to ask probing questions to collect as many facts as possible during the course of the phone call, while practicing his/her engagement skills. You have exactly 10 minutes for each phone call…
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[DOC File]GETTING STARTED - Telephone Doctor
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( Probing Questions ( Echo Questions ( Leading Questions ( The “And” Technique ... ( Lead by example. Start to use these techniques to improve your own performance on the phone ... ( Call Center Challenges ( More Call Center …
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Group A Offenses
During the telephone interviews, the FBI interviewer will ask specific, probing questions to determine how respondents came up with their answers. The objective is to identify problems of ambiguity or misunderstanding, identify potential instruction improvements, or highlight other difficulties respondents have answering questions.
probing and clarifying questions

[DOC File]Continuous Improvement Root Cause Toolkit - Title I (CA ...
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Clarifying and Probing Questions (5 min.) Experts ask the presenting team clarifying and probing questions to understand the team’s goal (avoiding advice in disguise such as “Have you thought about…”). Reflecting on the Goal and Discussion Questions …
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[DOC File]Community Outreach Forum
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Jan 20, 2010 · Alternatively, they will asjk probing questions to generate a service request that will then be sent to the Service Center. Whether or not a specific number will be given out to customers will vary from department to department / service center to service center. If you call 411 for a Regional Service Center …
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Call center probing questions example