Coombs situational crisis communication theory
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Situational Crisis Communication Theory (SCCT) merupakan sebuah teori yang digagas oleh Tymothy W. Coombs dan Holladay S.J. (Coombs, 2007a, 2007b; Coombs & Holladay, 2002; Kriyantono, 2014). Teori SCC ini dapat digunakan untuk menjelaskan reaksi publik terhadap situasi krisis dan reputasi yang terjadi pada suatu organisasi.
[DOC File]ANALYSIS OF QUALITY MANAGEMENT SERVICES INDUSTRY …
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Previous reputation and the previous crisis of organization, if any, are the factors that have an impact on the reputation in the current crisis. According to Coombs's theory of situational crisis communication, reputation threat is estimated that there are three factors: the initial responsibility for the crisis, the crisis …
[DOCX File]Forside - Det Digitale Projektbibliotek, Aalborg Universitet
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Unlike the rhetorical and text-oriented approach to crisis response strategies, Coombs’s theory of situational crisis communication has a higher focus on the context, where he relies on theories and test studies rather than case studies. This is an approach valued by Coombs, as mere speculations turn into knowledge (Ibid: 113).
[DOCX File]Universitas Brawijaya
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A crisis results in lack of information, therefore, it should be the area of Public Relations as a communication management function. Keywords: Public Relations, Corporate Reputation, Crisis, Situational Crisis Communication Theory, Situational Theory of the Public. Crisis…
[DOCX File]University of Technology Sydney
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The popularity and utility of situational theories in public relations and communication literature, i.e., the situational crisis communication theory (Coombs, 2007), the situational theory of problem solving (Kim & Grunig, 2011; Kim & Krishna, 2014) has resulted in an extensive body of scholarship that investigates the impact of situational ...
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To examine such public responses, crisis communication research has developed a situational crisis communication theory (SCCT; Coombs, 2007) based on Kelley ’ s (1967, 1972) covariation model ...
[DOCX File]University of Technology Sydney
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Scholars of attribution theory and the situational crisis communication theory have discussed the cognitive processes behind attribution of blame. Coombs (2007) argues that blame is tied to such factors as crisis type, an organization’s crisis history, and prior reputation.
[DOCX File]Website Kees Boersma
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A crisis is a low-probability, high-impact event that threatens the viability of the system. In a narrow sense, crisis management is defined as “a set of factors designed to combat crises and to lessen the actual damage inflicted by a crisis” (Coombs 2015).
THE MEDIUM IS THE MESSAGE - ResearchGate
Crisis communication research often argues that, apart from the general demand for information created by the crisis, response strategies should be less defensive and more accommodative, the ...
[DOC File]SHERRY J
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protect reputational assets: Initial tests of the situational crisis communication theory” presented by the Public Relations Division of NCA (2nd author, with W. T. Coombs) Achievement and Contribution Award for excellence in Research, Eastern Illinois State . University, 2009
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