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[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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THE IMPORTANCE OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) Students should understand the concept behind this objective since various relationships will be found when dealing with customers. Knowing how to build and maintain relationships is an important concept. Using PPT 5, define customer relationships.

[DOC File]Data migration Strategy - SAP SIMPLE Docs
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The scope of this document is to define the data migration strategy in the context of Customer First from a CRM perspective. By its very nature CRM is not a wholesale replacement of legacy systems with SAP but rather the coordination and management of customer interaction within the …

[DOC File]Deployment Strategy and Plan Template
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The purpose of the Deployment Strategy and Plan document is to define a deployment strategy and plan for the software application/system. This document is comprised of two sections (in addition to the project identification information) the Deployment Strategy and the Deployment Plan. The Deployment Strategy section is used to formulate a deployment approach for the software application/system ...

[DOC File]Chapter 1
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Environment, Strategy, and Performance (PPT 2-6, 2-7) ... Customer relationship management (CRM) involves retaining and growing business and individual customers through strategies that ensure their satisfaction with the firm and its products. CRM seeks to keep customers for the long term and to increase the number and frequency of their ...

Crm strategy ppt