Customer service competencies pdf
[DOC File]Competency
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8. CS/SPD customer service X . Observation. Documentation. Simulation. Cognitive test Patient first, surgeons and OR staff, other associates, teammates, visitors, etc. Proper phone etiquette. …
[DOC File]Welcome - System Human Resource Services
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Readily adjusts priorities and responds to pressing and changing customer demands. Serves as a customer advocate, proactively offering opportunities for improvement. Understands and is responsive to customer’s objectives and needs. Leadership Creates a culture of customer service …
[DOC File]MODULES OF INSTUCTIONS - TESDA
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Basic Competencies Participate in Workplace Communication 1 Work in a Team Environment 8 Practice Career Professionalism 12 ... PROVIDE EFFECTIVE CUSTOMER SERVICE CODE TRS311205 MODULE TITLE PROVIDING EFFECTIVE CUSTOMER SERVICE MODULE DESCRIPTOR This module deals with the knowledge, skills and attitudes in providing effective customer service…
[DOC File]Competency Examples with Performance Statements
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Focuses on the customer’s business results, rather than own. Goes beyond basic service expectations to help customers implement complete solutions. Delivers products and services when and where the customer needs them. Explores options when unable to deliver a requested product or service…
[DOC File]Chapter 3—Building Customer Satisfaction, Value, and …
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Difference between total customer value and total customer cost or “profit” to the customer . Total customer value is the expected bundle of benefits. Total customer cost . Bundle of costs consumers expect to incur in evaluating, obtaining, and using the product or service…
[DOCX File]Workplace Readiness Skills Worksheet
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Demonstrate customer-service skills. Definition. Demonstration includes . addressing the needs of all customers (e.g., proactively engaging customers until they are satisfied) providing helpful, courteous, and knowledgeable service …
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