Customer service hard skills list
[DOCX File]Workplace Readiness Skills Worksheet
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Demonstrate customer-service skills. Definition. Demonstration includes . addressing the needs of all customers (e.g., proactively engaging customers until they are satisfied) providing helpful, courteous, and knowledgeable service (e.g., displaying a positive attitude, treating all customers with the same degree of professional respect ...
[DOC File]What Are Your Greatest Strengths
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Transferable skills: Your portable skills that you take from job to job (e.g., communication and people skills, analytical problem solving and planning skills). Personal traits: Your unique qualities (e.g., dependable, flexible, friendly, hard working, expressive, formal, punctual and being a team player).
[DOC File]Competency Examples with Performance Statements
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Focuses on the customer’s business results, rather than own. Goes beyond basic service expectations to help customers implement complete solutions. Delivers products and services when and where the customer needs them. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied.
[DOC File]WIC Customer Service Training
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Meets or Exceeds Customer Needs . Follows Through. Makes Sure Customer is Satisfied . Acknowledges the Customer. Clarifies Details. Asks for Ideas and Offers Suggestions. SERVICE RECOVERY SAY “Even if we work hard to demonstrate these desired service skills, we sometimes make mistakes and create an inconvenience for our clients.
[DOC File]Employee of the Month Program - Sacramento City Unified ...
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Demonstrates good customer service skills . Consistently dependable and is punctual in reporting to work . Active involvement in committees, fund-raisers, fairs, trainings, and other miscellaneous activities . Serves as a role model to others . Goes above and beyond the requirements of the job . Interpersonal Skills
[DOC File]RÉSUMÉ IDEAS
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Hard Skills, Soft Skills & The Difference Between The Two. Hard Skills. Hard skills are specific, teachable abilities that are based in fact. Some examples include: Bi-lingual: English/Spanish. Strong math skills. CPR/First Aid. Proficiency in computer programming. 10 years of customer service experience. Specific Machine operation . Arc Welding
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