Customer service in nursing home handouts

    • [PDF File]In-Service Education SourceBook Series Customer Service ...

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      In-Service Education SourceBook Series Customer Service From A to Z Making the Connection Julia Balzer Riley, RN, MN, HNC. ... Inova VNA Home Health Springfield, Virginia ... photocopy the labeled handouts in this text is granted to direct purchasers of this book from the publisher.

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    • [PDF File]Customer Service Workshop - NRCDR

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      centered on customer service that includes not only our external customers but our staff as well! This handbook contains our customer service standards, customer service principles, and staff resources. We hope this information, along with this customer service workshop, will provide each of you with a variety of valuable customer service tools.

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    • [PDF File]Delivering Excellent Customer Service in the Long‐Term ...

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      of customer service in long‐term care • Who your customers are and what they expect from you • How to consistently provide quality customer service • Customer service concepts specific to long‐term care PROGRAM CONTENT “Delivering Excellent Customer Service in

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    • [PDF File]Healthcare Customer Service Training - Learnsoft

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      service. At this healthcare customer service training program's conclusion, participants will have an understanding of what makes for a good customer-service experience, how to deliver excellent customer service in person and over the telephone, how to deal with difficult patients and family members, and how to …

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    • [PDF File]Excellent Customer Service: A Dozen Best Practices

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      1 Excellent Customer Service: A Dozen Best Practices “The only right way to run a company – and the most profitable way – is to saturate your company with the voice of the customer.” Richard C. Whiteley, The Forum Corporation, 1991

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    • [PDF File]THE IMPORTANCE OF GOOD CUSTOMER SERVICE

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      CM 17497 (10/11) The Importance of Good Customer Service | goriskresources.com 1 E THE IMPORTANCE OF GOOD CUSTOMER SERVICE What is a nursing home’s biggest risk factor for a lawsuit? Your answers might include such things as resident falls, pressure ulcers, or elopements. While these incidents happen, they

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    • [PDF File]YOUR SOURCE FOR CNA INSERVICES

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      A Professional Growth Module: Understanding Customer Service Suggested Participatory Activities Activity # 1: Pass the Compliments! Use this activity to foster good customer service among coworkers. • Pass out a blank piece of paper to each nursing assistant. • Ask each person to write his or her name at the top of the paper.

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