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[DOC File]THE CUSTOMER PYRAMID: CREATING AND SERVING …
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The customer is now a Gold customer rather than an Iron customer and is far more strongly linked into the firm because its associations cross service categories. Add Meaningful Brand Names One of the most effective strategies some discount retailers have used recently to turn Iron customers into more profitable Gold customers is to create a ...
10 standards of customer excellence

[DOC File]Reg CC Key Points - BankersOnline
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Good Customer Service means that you should also try to contact the customer by telephone to notify the customer of delayed availability. A non-local check can be held for a longer period of time if one of the “Exception” reasons can be used. Please refer to the sections on Large Deposit Exception, Other Exceptions, and New Accounts for the ...
keys to good customer service

[DOCX File]Business Services - Customer Service
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Excellent customer service means that a business will stand out from its competitors; and satisfied customers will promote the business by word of mouth, which is the most effective form of promotion. Customer service. Important tips when dealing with customers/clients:
what is great customer service

[DOC File]WIC Customer Service Training
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Don’t curse, yell, or respond in kind to an abusive customer. If a customer curses, calls you names, makes threats, etc., respond quickly and firmly in a businesslike tone. VIDEO STATE “Let’s watch a video where you will meet an angry customer.” SHOW “The Really Angry Customer.” ASK the class how they felt the angry customer was ...
what is good customer service answer

[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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To deliver quality service, you need to deal with the human being first. Have students review Customer Service Success Tip on page 66 and comment on its application to them and their role in customer service. Ask them if they agree that making customers feel special and valued cuts down the number of unhappy customers.
what does great customer means

[DOC File]Customer Service Training: Critical Elements of Customer ...
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Providing Exceptional Service means that each member will have their needs met respectfully and completely each day and every day. This doesn’t mean the customer always gets what they want, nor does it mean the customer is always right. It means that the company makes a commitment to providing exemplary service.
what is good customer service

[DOCX File]Workplace Readiness Skills Worksheet
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Demonstrate customer-service skills. Definition. Demonstration includes . addressing the needs of all customers (e.g., proactively engaging customers until they are satisfied) providing helpful, courteous, and knowledgeable service (e.g., displaying a positive attitude, treating all customers with the same degree of professional respect ...
definition of good customer service

[DOC File]Part II, Chapter 2. Customer Service
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Chapter 2. Customer Service. 1. Overview of Customer Service. Introduction This topic contains an overview of customer service, including information on. background on customer service. traits of world-class service, who our customers are, and. our responsibility. Change Date December 19, 2008 a. Background on Customer Service
what does customer service mean

[DOC File]ANSWERS - McGraw Hill
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The more proficient you are at identifying your own characteristics and those of others, the better you will be at establishing and maintaining positive relationships with customers. Being aware of the four styles and some of the characteristics of each can help you relate to and solve customer service problems more effectively. Learning ...
10 standards of customer excellence

Customer service means to you