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[DOCX File]Customer Service Representative (CSR) Training Manual
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Customer Service Representative (CSR) Training Manual. Customer Service Representative (CSR) Training Manual. As Sunshine Express Store Managers, we have a duty and a responsibility to train our employees from the time they are hired, until they are no longer under our management. ... Operating a register is one of the most fundamental skills ...
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[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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Throughout the chapter, students are asked to analyze their current skill levels and to think of new ways to implement the strategies outlines in the text. The features, interactive exercises and ancillary materials provided with Customer Service: Skills …
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[DOC File]Training Package .au
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Quality service: definition of customer-focused service. characteristics of quality service . customer service skills, including: meeting customer requirements. handling customer requests and complaints. …
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[DOCX File]Workplace Readiness Skills Worksheet
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Demonstrate customer-service skills. Definition. Demonstration includes . addressing the needs of all customers (e.g., proactively engaging customers until they are satisfied) providing helpful, courteous, …
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Customer service skills training pdf