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Help Desk Standard Operating Procedure
Include the preferred steps a user should take if service was unsatisfactory and to whom to report concerns. HELP DESK STAFF RESPONSIBILITIES . Outline staff commitments. For example, dealing honestly in describing problems in language the customer can understand and acting with sympathy for customer inconvenience. If there is a commitment or service level agreement to prioritize certain ...
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[DOC File]System/Application Support Template
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The purpose of the System/Application Support checklist is to ensure that all necessary system/application support processes, procedures, and materials are defined and documented. The Project Manager, Development Lead and Development Team, working with the Support Services representative, should use the System/Application Support checklist in planning for transition and long …
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[DOC File]Application Support Template - British Columbia
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software environment. parallel systems (name, function, interfaces) Key Definitions. List any System Definitions and/or System related acronyms. Key Support Roles. Customer Contact for Application Support: Appshelp. Application Business Analyst. Ministry BA. Application Support Analyst. Ministry Application Support Analyst. Contractor. Database ...
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[DOCX File]Training Plan template - British Columbia
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NRPP Projects can use Learning Management System (LMS) provided by the PSA for loading, storing, managing and tracking the eLearning and classroom training. The LMS is for tracking internal end users training registration and completions, not for Service Providers. For instructions on how to setup the registration please visit . LMS. 6 ...
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