Customer service strategy ppt
[DOC File]Overview - BarclayRae Website
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This quality procedure is in line with the overall Customer Service Strategy and industry ‘best practise’ Services Covered . All Services Groups involved. Document Control. Date. Author. Barclay Rae Business Owner . Reviewed by. Update comments Process Overview. The following key steps must be followed for all customer complaints received ...
[DOC File]Voice of the Customer (VOC) Worksheet
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Voice of the Customer (VOC) Definition/Purpose: Identify key business drivers of internal and external customer satisfaction. The VOC is necessary to properly focus the project and develop the right measures. Used in Define phase. Instructions: To use as a …
[DOC File]Chapter 1
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Best customer service – Dell. Geographic scope – local, national or international. Others – number of industries to enter, range of products, core competencies, etc. Environment, Strategy, and Performance (PPT …
[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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Learning Objective 1: Explain the importance of effective communication in customer service. Learning Objective Note: PPT 1 should be used with Learning Objective 1 page 62. Students should understand the importance of effective communication. Use PP1 to discuss the importance of appearance, action/inaction and the ability to communicate.
[DOC File]LECTURE OUTLINE AND LECTURE NOTES
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Refer students to page 181 to the Customer Service Success Tip. This success tip verifies the importance of problem solving. Instructor Note 23: Learning Objective 9: Implement a front-line service recovery strategy, and spot roadblocks to service recovery. Learning Objective Note: PPTs 15 should be used with Learning Objective 9, pages 183-188.
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