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[DOC File]Service First
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Good Customer Service. Exceptional Customer Service ... (day of week and date) at (time) for (length of time). Thank you for your participation today. I am counting on each of you to put the ideas you learned into action. 56 . Title: Service First Author: Beverly Heinen Berkbigler Last modified by: …
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[DOC File]Customer Service Training: Critical Elements of Customer ...
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The First Critical Element – A Customer Service Focus (30 minutes) The first critical element of exceptional service is a . customer service focus. Debrief (15 minutes) Service is a philosophy — not a department, a program or a policy. All members of a company must …
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[DOC File]Retail/Customer Service Certificate Class
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Week Topic 1 Understand sales service standards, observe good sales techniques 2 Greet customers, dress for success, build relationships 3 Customer needs and complaints 4 Companies policies, additional services, disabilities, special circumstances 5 Phone etiquette, special orders 6 Warranties, policies, methods of payment 7 Resolving ...
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[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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Learning Objective 4: Project a professional customer service image. Learning Objective Note: PPTs 7-13 should be used with Learning Objective 4, pages 64-72. Instructor Note 13: Students should understand the value of a professional customer service image and how one can be accomplished.
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[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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Activity: Have students review the Customer Service Success Tip, p. 156, looking for ways to continue to be prepared to serve. Have them brainstorm in groups of 3 or 4 for 10 minutes; then report to the group how they plan to continue to prepare for serving customers more effectively.
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[DOCX File]Retail Services - Working in the industry
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Identify ONE technological advancement retailers have introduced to provide customer service. (1 mark) State ONE advantage and ONE disadvantage of a technological advancement a retailer has introduced in customer service.
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[DOC File]Marketing Strategy: Key Concepts 4
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Life-time Value of a customer versus cost of acquiring a customer . Customer Acquisition Math Example: Cost of Sales Call $500 Succes of Sales Call: 1 / 5 Cost of new customer $2,500 (not including overhead) Average Life Value of Customer: Annual Customer Revenue: $10,000 Average Life Time: 3 years Profit Margin: 10% Life Time Value: $3,000
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[DOC File]WIC Customer Service Training
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Meets or Exceeds Customer Needs . Follows Through. Makes Sure Customer is Satisfied . Acknowledges the Customer. Clarifies Details. Asks for Ideas and Offers Suggestions. SERVICE RECOVERY SAY “Even if we work hard to demonstrate these desired service skills, we sometimes make mistakes and create an inconvenience for our clients.
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Customer service week ideas