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[DOC File]Office Administration and Customer Care
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Students are educated regarding health and Safety in the workplace. This module could integrate with such areas as work experience, maths IT and other specialisms. Module 4: Retailing and the Customer. This module follows on from Retailing and Selling. It builds on the student’s experience of being a customer and of caring for customers.
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[DOC File]Competency Examples with Performance Statements
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Focuses on the customer’s business results, rather than own. Goes beyond basic service expectations to help customers implement complete solutions. Delivers products and services when and where the customer needs them. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied.
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[DOCX File]Workplace Readiness Skills Worksheet
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identifying and abiding by laws and workplace policies (e.g., using personal and sick leave only when necessary) respecting the property of the employer and coworkers identifying how one’s actions and behavior can have far-reaching effects (e.g., personal behavior affects others nearby; business decisions can have global implications or ...
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[DOC File]LESSON PLAN – Jobs, Skills And Qualities
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By completing this task student swill be able to: Understand the difference between skills and qualities. Relate skills and qualities to jobs. Discuss wider issues in the world of work such as age/gender. Preparation and Materials. 2-3 sets of Vacancy Cards per group. A copy of the Activity Sheet “Jobs, Skills And Qualities” per group.
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[DOC File]Careers and Transition: Employability Skills - Teachers' notes
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Invite a parent who has gained skills in the family or community context to talk about how he or she has transferred these skills to the workplace. Resources. Copies of Employability skills framework and summary handouts (3 pages) for each student. Copies of the Employability skills worksheet (2 pages) for each job the students will explore
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[DOC File]Answers to Chapters 1,2,3,4,5,6,7,8,9 - End of Chapter ...
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Improved customer service. Limitations. Delay in receiving physical products. Slow downloads in areas where high speed internet is limited. Security and privacy concerns. Inability to touch, feel and see product. Unavailability of micropayments for purchase of small cost products. E …
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[DOCX File]Professional Development Problem-Solving Activity
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These cards are examples of scenarios that could occur in the workplace. There are two scenarios for three themes: customer service, working with challenging personalities, and advocating for oneself in a respectful manner. Choose at least one from each category for the group activity. Remember that each group should have 3-4 students.
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[DOC File]Etiquette? What's that? - Career and College Readiness ...
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Workplace Etiquette PowerPoint (posted with this lesson) Student Handout . ... have a student read aloud, or have students read silently then ask them what struck them as the most critical point or two for each slide. ... customer service, sexual harassment, and etc. Have students interview their parents about the etiquette where they work or ...
customer service worksheet

[DOCX File]Performance Evaluation for Part-time Staff
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Provides great customer service according to the Union’s & unit’s standards Manages challenging participants’ situations calmly, tactfully Offers options to participants whenever possible (other …
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[DOC File]ADAMS AND ASSOCIATES, INC
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Aug 19, 2010 · 9/2/11 14. Customer Service Training Student Can: Define Customer Service and its Components. Explain the importance of good customer service. Maintain professional attitude. Affects of stress on attitude. Manage stress. Handle customer inquires and concerns. Solve problems and anticipate customer needs Demonstrated in Class discussions and ...
customer service worksheets pdf

Customer service worksheet student workplace