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[DOCX File]Center for the Study of Social Policy
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People who seem to take pleasure in being obstinate and contrary when dealing with service providers and who seem to have their own agenda without concern for the feelings of others. Answer: rude or inconsiderate customers. Customers exhibiting extroverted behavior who are very people-oriented. Answer: talkative customers
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[DOCX File]neprisstore.blob.core.windows.net
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Emotions run high, people are nervous or scared, and information is sketchy and confusing as to what is really going on. You probably could not ask for a better environment to have Mr. Murphy stop by. We must expect these occurrences, realize that they will occur and he is flexible as possible in dealing …
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[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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Personnel-People employed in an organization or engaged in an organized undertaking such as military service. Term. Situation. Define. Empathy (empathize) To feel and partially understand another person. Patience- (how to deal with angry customers)Staying calm when dealing with rude customers. Sincerity-(how to be when you apologize) Sympathetic
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[DOC File]Four Cs - Telephone Doctor
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9 Quotes for Dealing with Difficult People The greatest stress you go through when dealing with a difficult person is not fueled by the words or action of this person – it is fueled by your mind that gives their words and actions importance.
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[DOC File]ANSWERS - McGraw Hill
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You will encounter people who cannot or will not make a decision quickly or at all. Review the strategies for dealing with an indecisive person listed on pages 170-171, and have students relate the strategy to a situation they may have experienced or their parents or friends may have experienced while making a decision. Instructor Note 11:
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[DOC File]Critical Incident Response Plan for First Responders
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Becomes visibly stressed and/or overly relies on a command-and-control style when under pressure. May be abrupt, rude, or insensitive when dealing with tough interpersonal situations; focuses more on the message being sent than on the impact of the message.
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[DOCX File]Sample Performance Appraisal Form - Team Leader
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A. Grin and bear it because it would be rude to leave.B. Pretend to have received an urgent call or e-mail and go back to your desk to work.C. Pretend to visit the restroom but go back to …
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Workplace Behavior: Working With People That Annoy You
Your written performance goals for the next evaluation period will expressly include professional courtesy as a requirement in each of your functions dealing with other people. I will schedule regular meetings with you to assure complete understanding and compliance with the performance plan and the performance of your responsibilities.
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[DOC File]Dear Rusty,
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STRATEGIES FOR DEALING WITH DEFIANT, RUDE & OPPOSITIONAL STUDENTS Author: Matthew Cummiskey Last modified by: Matthew Cummiskey Created Date: 1/9/2008 6:41:00 PM Other titles: STRATEGIES FOR DEALING WITH DEFIANT, RUDE & OPPOSITIONAL STUDENTS
dealing with rude people quotes

[DOC File]STRATEGIES FOR DEALING WITH DEFIANT, RUDE & …
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15. Most people start their day by planning to be rude to customers during the day. (T or F) Key Point #1: Business Effect of Rude Behavior. 1. Why is rude behavior the enemy of good customer service? 2. When a customer leaves a business or stops a transaction in process it’s …
what to say to rude people

Dealing with rude people