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Patient Complaint/Grievance - Tenet Healthcare
Jul 24, 2014 · The Hospital places a high value on delivering excellent service that is responsive to individual needs. This policy provides a mechanism for initiation, review and, when possible, prompt resolution of patient complaints concerning the quality of care or service received.
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[DOC File]THE CUSTOMER PYRAMID: CREATING AND SERVING …
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The customer is now a Gold customer rather than an Iron customer and is far more strongly linked into the firm because its associations cross service categories. Add Meaningful Brand Names One of the most effective strategies some discount retailers have used recently to turn Iron customers into more profitable Gold customers is to create a ...
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[DOC File]PIHP - Michigan
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Customer service phone number. Informed Staff. MDCH PIHP AFP 6.3 Customer service staff have up-to-date knowledge regarding benefits, the provider network, applicant and network policies/procedures regarding access, service authorization, and grievance/appeal procedures and are skilled in customer relations. Met. Substantially Met. Partially ...
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[DOC File]HRD Employee of the Quarter – Nomination Criteria & Form
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Customer Service: This criterion is used to assess the impact the employee has on their customers. Some ideas to address in your nomination may include but are not limited to: (1) How did the employee anticipate, understand, and/or respond to customer needs in a timely and effective manner? (2) Did the employee provide consultative services ...
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[DOC File]Exhibit 5-3: Acceptable Forms of Verification
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Social service agency records. Support payment records. Utility bills. Veterans Administration (VA) records An owner may seek verification only if the owner has clear written policy. Family type. (Information verified only to determine eligibility for project, preferences, and allowances.)
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[DOC File]INTERNAL CONTROL RISK ASSESSMENT
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This factor considers the number of returns processed, customer service contacts, cases worked, etc.; dollar amount processed by the program; number of taxpayers or returns affected; and size of staffing and dollar amount spent on the program. Use the size that is most applicable to the area. For example, an assessment of the auditable areas in ...
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[DOC File]CARF BH STANDARDS on RIGHTS of PERSONS SERVED
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To demonstrate relevant service delivery and appropriate ongoing communication with the persons served, the organization implements a system of rights that nurtures and protects the dignity and respect of the persons served. All information is transmitted in a …
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[DOC File]Competency Examples with Performance Statements
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Customer Focus. Definition. Builds and maintains customer satisfaction with the products and services offered by the organization. Performance Statement Examples. Can describe customers’ business and expectations. Shows interest in, anticipates, and responds timely to customer needs. Focuses on the customer’s business results, rather than own.
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Service Level Agreement for Outsourced Support
The purpose of this service level agreement is to document the service delivery of the service provider to the GNWT. The service provider shall deliver the services set forth in this document.
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[DOCX File]What is the purpose of the HCAHPS Survey? - CMS
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On average, it takes respondents about seven minutes to complete the HCAHPS Survey items. The core set of HCAHPS questions can be combined with customized, hospital-specific supplemental items to complement the data hospitals collect to support internal customer service and quality-related activities.
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Definition of healthcare customer service