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[DOC File]Competency Examples with Performance Statements
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Customer Focus. Definition. Builds and maintains customer satisfaction with the products and services offered by the organization. Performance Statement Examples. Can describe customers’ business and expectations. Shows interest in, anticipates, and responds timely to customer needs. Focuses on the customer’s business results, rather than own.

[DOC File]English 1 version 2.indd
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Social competence: Customer care . Using tact and the correct vocabulary to communicate in English when having computer problems. ATTITUDES AND VALUES • Politeness in the other language. • Effort with new vocabulary and structures. • Interest and respect in the classmates’ opinions, mother tongue, accent, origin, etc.

[DOC File]Sample Project Plan - SEARCH
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Jul 10, 2003 · Project Plan. Odessa Mobile . Technology Project. Author: Debbie Whitson . Creation Date: 7/10/03. Last Revised: 7/10/03. Version: 1.0 TABLE OF CONTENTS

[DOC File]Practical Handbook – Course on BPO’s
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Customer Care Representative . The Manager . ... Sing English songs out loud! Watch news shows on channels like CNN and BBC. The web site www.m-w.com is great for pronunciation help. There are a lot of books on pronunciation and language that come with audio cassettes.

[DOC File]Mutual NDA template - Mironov
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When informed of the proprietary and confidential nature of Confidential Information that has been disclosed by the other Party, the receiving Party (“Recipient”) shall, for a period of three (3) years from the date of disclosure, refrain from disclosing such Confidential Information to any contractor or other third party without prior ...

[DOC File]The Contributions of Management Theory and Practice in ...
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State and federal privacy provisions are common in health care statues to protect the privacy of individuals. Emergency managers must understand and ensure that staff and volunteers know what personal identification information may be released to the public in disaster response and recovery. Public information cannot be obtained from the ...

[DOC File]Sample Final Exam – Marketing Management – Semester, Year
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That segment –kids-- did not care for onions. Which of the reasons below is most likely the reason for this product failure? a. Insignificant “point of difference” b. Incomplete market and product definition. c. Too little market attractiveness (size and growth of mkt) d. Poor execution of the marketing mix

[DOC File]Consulting Services Engagement Letter
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Date: Investment Manager. Address. Attention: Dear Sir/Madam, Goldman Sachs International and/or its affiliates (“ GS ”, “ we ” or “ us ”) are pleased to assist you in the development of your business by providing one or more of the consulting assistance services set forth on Schedule A (the “

[DOCX File]Sample Risk Assessment Questionnaires
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Because interest shown by outside parties such as board members, legislators, news media, citizen groups, the general public or others (including agency personnel) can have an impact on an agency's ability to meet its objectives, management should consider the agency’s overall responsibilities to stakeholders and establish reporting lines that allow the entity to communicate, receive, and ...

[DOC File]SAMPLE SCRIPT FOR OPENING AND CLOSING YOUR …
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Here is a sample script for use in planning your opening remarks: “Good evening! My name is (name) and this is (name) , (name) , (name) , and (name) .

English for customer care pdf