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[DOCX File]Thames Valley Business Magazine Awards 2010
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Customer Service Please describe how you deliver great customer service (e.g. integration of customer service into aspects of your business, staff training, communication, monitoring, etc. or anything else you would like to be considered)
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[DOC File]THE CUSTOMER PYRAMID: CREATING AND SERVING …
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The customer is now a Gold customer rather than an Iron customer and is far more strongly linked into the firm because its associations cross service categories. Add Meaningful Brand Names One of the most effective strategies some discount retailers have used recently to turn Iron customers into more profitable Gold customers is to create a ...
what is great customer service

[DOC File]Competency Examples with Performance Statements
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Seeks customer feedback and ensures needs have been fully met. Seeks ways to improve service delivery. Assesses the organization and its services from the customer’s point of view. Emphasizes a team approach to providing great customer service. Recognizes adverse customer reactions and develops better alternatives. Decision Making & Judgment ...
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[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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Chapter 6 Customer Service and Behavior. ... is not present. As you read in earlier chapters, service should be seamless to customers, meaning they should get great service and never have to worry about your problems or breakdowns in process. ... complaints and/or loss of a customer. An example of one solution might occur following the ...
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Example of great customer service