Fedex claims online status feature

    • How do I check the status of my FedEx claim?

      For more detailed information, including time limits for specific claim types, go to fedex.com or refer to the current FedEx Service Guide. Can I get updates on the status of my claim? If you use our online filing option at fedex.com/us/claimsonline, you can choose to receive periodic email updates on the status of your claim.


    • How long does it take to file a FedEx claim?

      Claims for concealed loss, visible or concealed damage, and delay must be reported within 60 calendar days and all supporting documentation filed within 9 months of delivery date. Claims for non-delivery, mis-delivery and FedEx Ground® C.O.D. must be filed within 9 months after the package was tendered to FedEx for shipment.


    • Which FedEx Services have different claim-handling guidelines?

      Other FedEx services (FedEx Express, FedEx Ground, FedEx Kinko’s Office and Print Services, FedEx Custom Critical and FedEx Trade Networks) and other carriers may have separate and different claim-handling guidelines. This information is general in nature.


    • What happens if FedEx refuses a claim?

      Keep the package’s content and all original packaging materials until the claim resolution process is finished. It may be necessary to make the package’s content and/or packing materials available to FedEx for inspection, and the failure to do so may result in denial of a claim.


    • [PDF File]Manage Claims With FedEx Reporting Online

      https://info.5y1.org/fedex-claims-online-status-feature_1_ffe6f5.html

      Access up to 24 months worth of claims reports. Create one-time claims reports or recurring weekly or monthly reports. Download any or all reports as Excel or CSV files. Choose from standard and custom report layouts to suit your business needs.


    • [PDF File]Claim Form - FedEx

      https://info.5y1.org/fedex-claims-online-status-feature_1_3e2f83.html

      current FedEx Service Guide. Can I get updates on the status of my claim? If you use our online filing option at fedex.com/us/claimsonline, you can choose to receive periodic email updates on the status of your claim. FedEx Freight Claim Form Instructions and Frequently Asked Questions (FAQs)


    • [PDF File]Claim Form - FedEx

      https://info.5y1.org/fedex-claims-online-status-feature_1_6b0532.html

      Claim Form For lost or damaged domestic or international shipments Sender or Shipper’s Name / Contact Recipient's or Consignee's Name/Contact Tracking or Freight Bill Numbers Shipment Information Not Received Missing Contents Multiple tracking numbers for the same sender, recipient, and ship date allowed (FedEx Ground only). Damaged


    • [PDF File]FedEx Express and FedEx Ground Claim Form Instructions and ...

      https://info.5y1.org/fedex-claims-online-status-feature_1_2495b8.html

      How do I file a claim? Follow the three easy steps listed below to file your claim. Step 1: Step 2: Choose one of the following options: •Completeandsubmitaclaimformonlineat. fedex.com/us/claimsonline. •Callcustomerserviceat1.800.GoFedEx 1.800.463.3339. •Completeaclaimformande-mail,faxormailit (seestep3).


    • [PDF File]Cargo Claims Contact Information - FedEx Freight

      https://info.5y1.org/fedex-claims-online-status-feature_1_265293.html

      Via Mail to FedEx; Cargo Claim Dept.;, P.O. Box 256, Pittsburgh, PA 5230. Via E-mail to file.claim@fedex.com. All claims should include: The freight bill number. Explanation of loss and/or damage. Dollar amount being claimed. Claimant’s contact information (name, address, telephone, fax and e-mail).


    • [PDF File]Claim form for lost or damaged shipments - FedEx

      https://info.5y1.org/fedex-claims-online-status-feature_1_69b286.html

      Please return the completed form and required proof of loss and value to ftn_claims@fedex.com. Proof of loss should include original commercial invoice, packing list, and signed delivery receipt noting exceptions. For damage claims, please include photos of both the damaged packaging and its contents. 31581PL1/09 FTN update 10/21


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