Free customer contact software
[DOC File]Answers to Chapters 1,2,3,4,5,6,7,8,9 - End of Chapter ...
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: Name of customer, Mailing address, number of calls made, Types of calls made( International /Local) Process: A billing system which can take into account business requirements (like free local calls from 9.00pm to 7.00am and weekends) and usage of a customer …
[DOC File]Software Requirements Specification
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The system shall provide online help, FAQ’s customer support, and sitemap options for customer support. The system shall allow user to select the support type he wants. The system shall allow user to enter the customer and product information for the support. The system shall display the customer support contact …
[DOC File]Operations Manual Template
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1.4 Points of Contact. 1.4.1 Information. Provide a list of the points of organizational contact (POCs) that may be needed by the document user for informational and troubleshooting purposes. Include type of contact, contact …
[DOCX File]Strategic Account Plan Template
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The Strategic Account Plan is designed to help the account management team effectively prepare and stay focused on the customer’s business objectives and goals to ensure they achieve the planned results, create a consistent experience for the customer, and ultimately identify how they can make a positive impact on the customer…
[DOC File]System/Application Support Template
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The purpose of the System/Application Support checklist is to ensure that all necessary system/application support processes, procedures, and materials are defined and documented. The …
[DOC File]Application Support Template
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software environment. parallel systems (name, function, interfaces) Key Definitions. List any System Definitions and/or System related acronyms. Key Support Roles. Customer Contact for Application …
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