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[DOC File]Fundamentals of Management, 7e (Robbins/DeCenzo/Coulter)
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A person who tends to be helpful, empathetic, friendly, and outgoing tends to make a good customer service rep. Diff: 1 Page Ref: 47. AACSB: Communication. Objective: 2.5 35) To create a successful customer service culture, an organization should draft a written set of customer service rules that should be stringently followed. Answer: FALSE
another term for customer service

1.1 Project rational and significance - Find and share ...
Information that is provided by the online store needs to support the customer service and product. ... will perceive in the paying the price for the good. Likewise, the market perceived quality ...
different names for customer service

[DOC File]PART I: FOUNDATIONS OF COMMUNICATION
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I mean, you know how Carl is. He’s a fanatic about customer service. You know how, when we first started, he drilled us about being polite and smiling and being courteous at all times. So maybe when he says “you’re not being nice,” he just means that you’re not doing it …
different word for customer service

[DOC File]Chapter 1-Introduction
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We, good test engineers, take the point of view of the customer; have a strong desire for quality and an attention to detail. Tact and diplomacy are useful in maintaining a cooperative relationship with developers and an ability to communicate with both technical and non-technical people.
synonyms for customer service

[DOC File]Relationship Marketing Across Value Delivery Network: A ...
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According to Berry et al (1983) customer relationship can be best established around a core service, which ideally attracts new customers through its need-meeting character. However, creating customer loyalty among the old customers is one of the main goals of Relationship Marketing.
another way to say great customer service

[DOC File]Checklist for on-site visits
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How would you rate the service(s) you received from this health care facility? (e.g., wait, space, privacy) Circle one: Very Poor Poor Neutral Good Very Good Site visit report template. YOUR NAME, DATES AND LOCATION(S) OF SITE VISIT (either a cover page or on top of first page). SUMMARY: (½ page): Key points of the report summarized in one or ...
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[DOCX File]主頁 | 生產力局
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Total service income of HKPC and its subsidiaries . amounted to $375 million, an increase of 4.2% over 2012/13. 964 consultancy projects undertaken. 44 new government funded projects with $112.4 million funding approved. Customer Satisfaction. Scored 9.01 on a scale of 10 in customer …
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[DOCX File]“The Strategic use of Information Systems in the ...
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Customer perception of expected benefits consists of product and service attributes. Fredericks and Salter's "customer value package" (1995) additionally includes company image relative to the competition. Good customer value consists of product value, service value, and value-based pricing (Naumann, 1994).
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[DOC File]Toys 'R' Us and Amazon.com part
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The court’s decision cuts the link between the two companies. Toys ‘R’ Us senior vice-president said: “We…expect to provide seamless online access for our customers.…[We] will enhance customer service by creating a more unified web and retail shopping experience." Amazon executives are unhappy with the decision.
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[DOC File]Chapter 9—Product Concepts
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38. If a customer expects to wait one week for a pair of shoes to be mended but is told that the shoes are ready to be picked up less than 24 hours after leaving them at the repair shop, the customer's evaluation of service quality will be high. However, a two-week wait would result in a lower evaluation.
different names for customer service

Good customer service synonym