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[DOC File]The importance of the customer experience
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All of these are areas of concern for the customer service professional since each may impact service. Knowing your customer base and understand how those of various cultures think about and react to these areas of concern will go a long way toward helping you interact successfully with your customers. Learning Objective 5
understanding your customers needs

[DOC File]Who are your good customers
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Standard 4: Know Your Customer (0431.S.4) Analyze the Importance of Knowing Your Customer. Know Your Customer Objectives. The student will: 0431.4.1 Distinguish between rational and emotional buying motives. 0431.4.2 Explain the customer decision-making process. 0431.4.3 Differentiate between a consumer and a customer.
knowing the customer is valuable

[DOC File]Quality principles in industry rely on your workplace ...
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The importance of knowing what customers, colleagues, key stakeholders and relevant others in the workplace require is merely stated as opposed to explained. The importance of knowing what customers and/or colleagues and/or key stakeholders and/or relevant others in the workplace require is explained .
knowing your customers needs

Understanding and developing relationships in the workplace
Knowing the history of a customer’s special requests, and being able to judge what their true need is ... When working closely in an area, it is sometimes hard to judge the importance and impact of the tasks on the organization. He or she will help you confirm your perception of the current importance, availability and impact on the ...
importance of customers in business

[DOC File]Knowledge Management - New Hampshire
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Explain the importance of defining the objectives, scope and success criteria of the decisions to be taken. The first stage in any decision making process is to set a clear and precise definition of your objective or goal when making a decision. Most decisions involve solving a problem so you need to know your success criteria or, in other ...
understanding your customers

Understanding and Developing Relationships in the Workplace
The Importance of Customer Relationship Management (CRM), p. 252. Benefits of Customer Relationship Management, p. 253 ... Knowing how to build and maintain relationships is an important concept. ... Acting on issues that relate to your job or customer service without having to receive instructions from others is a sign of your enthusiasm and ...
why is customer satisfaction important

[DOC File]ANSWERS - Novella
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Explain the importance of knowing what customers, colleagues, key stakeholders and relevant others in the workplace require ... To develop knowledge and understanding of managing and developing relationships in the workplace. Unit review date. 31/03/2017. ... politeness and …
importance of customer needs

Know the customer, The Importance Of Knowing Your Customer
The importance of knowing your customer in companies is not adequately addressed except for some few companies. “We cannot afford to evaluate our customers” This stem from misconceptions that finding out more about the customer is-Time consuming .
importance of understanding customer needs

[DOC File]FASHION MARKETING
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Focusing the business on the customer experience is often they way out of this It allows the business to focus on a common goal, often an issue in diversely structured organisations, and to use the customer experience as the catalyst for change. Knowing the experience your customers want
understanding your customers needs

[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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Rank these into their order of importance for your organisation or an organisation with which you deal. (1 = most important; 5 = least important). Action Ranking Solving problems promptly Maintaining a positive image Building a quality team Evaluating by gaining feedback and checking processes Knowing what the customer wants and needs
knowing the customer is valuable

Importance of knowing your customer