Initiatives to improve customer service
[DOC File]TITLE
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The Business Transformation initiatives are intended to fundamentally redesign PG&E’s business processes to deliver faster, better and more cost effective customer service. This is a risky venture with uncertainty over the timing and magnitude of costs and benefits.
[DOC File]Attachment B - eAuthentication
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Demonstrates support for agency strategic goals and initiatives within own organizational unit and contributes to the achievement of overall agency initiatives. Stresses accountability and continuous improvement to employees, makes timely and effective decisions, and produces results through strategic thinking and decisive action.
[DOC File]MIAMI-DADE COUNTY MANAGEMENT APPRAISAL
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Frequently assesses the business and environmental trends and changes in customer preferences to develop strategic initiatives to improve service delivery. Customer Service Focus Promotes and instills a courteous, yet effective, customer service approach in all areas of operation and responds expeditiously to service issues in a manner that ...
[DOC File]ANSWERS - McGraw Hill
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Why is it necessary to have a plan to perform effectively in customer service? Answer: Twelve strategies for building service success are: Explore your organization’s vision. Help communicate the culture and vision to customers—daily. Demonstrate ethical behavior. Identify and improve your service skills. Become an expert on your organization.
[DOC File]Competency Examples with Performance Statements
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Seeks customer feedback and ensures needs have been fully met. Seeks ways to improve service delivery. Assesses the organization and its services from the customer’s point of view. Emphasizes a team approach to providing great customer service. Recognizes adverse customer reactions and develops better alternatives. Decision Making & Judgment ...
[DOC File](01) EXECUTION OF DUTIES
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USDA Management Initiatives: Improve Human Capital Management. Improve Financial Management. Expand Electronic Government. Establish Budget and Performance Integration. ... RELATIONSHIP MANAGEMENT AND CUSTOMER SERVICE (critical) Demonstrates the ability to build coalitions internally and externally with customers and partners, including other ...
[DOCX File]Billing and Payment Programs Category - EMACS
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This category recognizes initiatives focused on improving customer service and satisfaction related to billing and/or payment programs. Entries may include, but are not limited to, bill redesign, online bill pay, leveraging data and integration of new technologies. Judges will evaluate . the following criteria:
[DOCX File]Strategic Plan - Business 2 Community
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Business Objective: Improve our Technology. Intended Result: Improve d technology used to deliver content an d information services. Measures. Target. Owner. Number of customer service calls ...
[DOC File]Cross-Cutting Initiatives – Federal
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The new single, standardized travel solution eliminated 4 legacy travel systems and 24 individual contracts with various Travel Management Centers. The unified solution at HHS aims to standardize processes within the Department, improve customer service, reduce annual costs, and allow users access to information via the internet 24/7.
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