Instead of saying i m sorry
[DOC File]Instructor Note 21: - Novella
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Instead of saying, “I’m sorry, that item is out of stock,” you could ask a question such as, “How do think _____ would work as an alternative?” You have now subtly made a suggestion without saying, “You could use ____ instead; it does the same thing.”
[DOCX File]Mr. Offerman's Class - Home
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Whereas some women seem to be taking undeserved blame by saying "I'm sorry," some men seem to evade deserved blame. I observed this when a man disconnected a conference call by accidentally elbowing the speaker-phone. When his secretary re-connected the call, I expected him to say, "I'm sorry; I knocked the phone by mistake."
[DOC File]YOUR WORDS ARE POWERFUL
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Replace your “I’m sorry” with “I chose to or chose not to,” or “that did or did not work for me” instead. “I’m sorry” is appropriate when we have inadvertently done something that may cause hurt or misunderstanding and we really are sorry about our action.
[DOCX File]They Don’t Mean It.docx
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making a correct sound is important to him, and he practiced until he mastered his . r. Now he can tell me to pass the Rice Krispies crisply. I worked harder than anybody at doing the right thing, and I even kept a little notebook with a list of English expressions (one of my favorites was “It’s raining cats and dogs”).
[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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Instead of saying, “I’m sorry, that item is out of stock,” you could ask a question such as, “How do think _____ would work as an alternative?” You have now subtly made a suggestion without saying, “You could use ____ instead; it does the same thing.”
[DOC File]Assessment for Learning – Dylan Wiliam
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Whether it is or not, they say “I’m sorry, you have to get off now because we’re on another flight tomorrow”. We teach stuff, and at the end of the teaching we give students a test and that’s when we work out whether they’ve learned something or not, but it’s too late to do anything about it because the national strategy says we ...
[DOC File]E-mails phrase bank - English For Techies
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Okay, I’m happy with that for now. That’s fine. Next steps I’ll be in touch again soon with more details. Let’s talk next week and see how things are going. Closing I look forward to working with you. I’m sorry that we couldn’t use your services this time, but I hope there will be another opportunity. Checking understanding ...
[DOC File]How to Handle the Irate Caller 2.0 - Telephone Doctor
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C. Make sure the apology is sincere. Simply saying, “I’m sorry,” won’t help. Be certain the customer knows you mean what you say. 4. Why “Sympathize,” especially when you’ve just finished apologizing? Aren’t they almost the same? Answer: A. There is an important difference. Apologizing says you regret the problem occurred.
[DOC File]CONTENTS
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4. A positive alternative to saying, “We can’t do that” would be: “I’m very sorry, but we cannot do that.” “Well, here’s what we CAN do …” (tell them what you’re able to do). “No, I apologize, but that’s simply not an option sir.” 5. The Five Forbidden Phrases are: Rarely used in today’s business culture.
[DOCX File]Welcome | Robin DiAngelo, PhD
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Jan 09, 2016 · Just saying “I’m sorry” isn’t enough – you need to also express your investment in the community that has called on you. Let them know that you’re not only sorry for the harm you caused, but that you’ll learn from this experience and change your behavior. Because real talk, an apology is useless if you don’t intend to make a ...
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