Key points of customer service
[DOC File]Four Cs - Customer Service Training by Telephone Doctor
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10. It’s okay to hang up on a customer who swears or becomes abusive. (T or F) A Closing Word. On the next page, you’ll find a summary of the key points made in this course. They’re crucial because they can make a real difference to you and to your future. We urge …
[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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Chapter 8 Customer Service in a Diverse World. ... Communicate effectively with a diverse customer population. KEY TERMS, p. 213. ... Listen for points of agreement or commonality. Listen patiently: Practicing sound listening techniques can help in providing quality service. You may be frustrated, but so is the customer.
[DOC File]Reg CC Key Points - BankersOnline
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Good Customer Service means that you should also try to contact the customer by telephone to notify the customer of delayed availability. A non-local check can be held for a longer period of time if one of the “Exception” reasons can be used. Please refer to the sections on Large Deposit Exception, Other Exceptions, and New Accounts for the ...
[DOCX File]Business Services - Customer Service
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Explain why quality customer service is important in addressing this complaint. Question 2 – each part was to be answered in a separate writing booklet. Explain why it is important for a business to provide quality customer service. (5 marks) Explain how workplace policies and procedures can help maintain good customer service practices.
[DOC File]Essential Elements of Internal Customer Service Workbook
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Key Points – Essential Elements of Internal Customer Service . Key Point #1: Know the Mission of Your Organization and Your Role. A. The whole reason you and your department co-workers are part of your team is because you contribute to the organization’s basic purpose for existing .
[DOCX File]Retail Services - Customer service
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‘Customer service involves identifying the most efficient and cost-effective solution for the customer’s problem. This involves demonstrating strong listening skills, empathy, and focus, along with the ability to maintain the customer’s confidence. ... Plan out your answer and key points before you commence writing. Question 1 . Identify ...
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