Net promoter score survey sample
[DOCX File]HEALTH STAR RATING SYSTEM: CONSUMER USE AND …
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Net Promoter Score for Health Star Rating Net Promoter Score (NPS) provides a measure of how likely people are to recommend your product or organisation. This is calculated by subtracting the detractors (those who score 0-6) from the promoters (those who score 9-10).
Investor Relations - Agora, Inc.
“NPS” refers to our Net Promoter Score. NPS is a customer satisfaction and service quality metric based on a single survey question that asks developers how likely they are to recommend our platform to a friend or colleague. Developers respond using a numeric scale of zero to ten.
[DOCX File]MA Wildflower Montessori Public Charter School Final ...
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a Net Promoter Score. The Net Promoter Score is the percentage of high scores [9s and 10s] minus the percentage of low scores [0s to 6s] in response to survey question: “On a scale of 0-10, how likely are you to recommend MA Wildflower: Haverhill to a friend or family member?”
[DOC File]Research Proposal – Wireless Home Monitoring of ...
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Sample size and randomisation. ... Qualitative data on patient satisfaction will be collated using the patient satisfaction survey tool currently used by the service. This survey incorporates the use of the Net Promoter Score as described by Reicheld (7). A copy of this survey is attached in Appendix C.
[DOC File]Profile of the Sample
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A total of 6,137 invitations were successfully sent for the Net Promoter Score survey, with 428 accessing the survey and 394 completed surveys. Profile of the Sample. The Backcountry.com opt-in customer base is almost ¾ male, with a broad age distribution esp. 26-54
[DOC File]University of Gloucestershire
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The the Net Promoter Score (NPS)® is a customer loyalty metric. ... Background 1.1 Purpose 1.2 Survey Objectives 1.3 Survey development 1.4 Target Group 1.5 Survey methodology 2.0 Sample profile 2.1 Response rate 2.2 Respondent profile Main Findings 3.1 Contact with the CSP 3.2 Understanding and knowledge of the role of the CSP 3.3 Key ...
[DOCX File]Annex 1: TakaTaka Solutions’ Overview
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The overall objective of the consultancy is to produce actionable insights that will help TakTaka make informed decisions to validate their innovation and scale their impact by reviewing comparable indicators including, but not limited to, net promoter score, livelihood impact etc.
[DOCX File]Weston Area Health NHS Trust
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Sample of immediate a. ... The Friends and Family Test Survey is offered to all patients at the point of discharge or on attendance at the Emergency Department. The Trust has chosen to include additional questions in this survey to generate a richer database to inform learning and change. ... Using the data above the net promoter score is ...
[DOCX File]Contents
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Net promoter score Question 3 was a new addition to the survey in 2019. The net promoter score (NPS) is calculated by subtracting the percentage of 'detractors' (those responding 0 - 6) from the percentage of 'promoters' (those responding 9 or 10).
[DOCX File]Our impact on individuals - A digital world accessible to ...
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64% Net promoter score for volunteering. 8.4 engagement score versus 7.9 benchmark (+0.1 from last survey) Our values. Integrity: We communicate openly and act with honesty. We build relationships based on trust, respect and caring. Inclusion
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