Open ended probing questions about phone

    • [PDF File]How Unstated Customer Needs May Drive Innovation

      https://info.5y1.org/open-ended-probing-questions-about-phone_1_1bcfcc.html

      the open-ended, probing questions to be used in KJ interviews Step 3: Conduct KJ interviews collecting all possible context information Step 4: Analyze raw output of interviews to form context need / activity statements Step 5: Conduct the KJ Workshop including specialized affinity exercise Step 6: Identify Unstated Needs and

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    • [PDF File]Get Your Medicare Questions Answered

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      and have questions about your plan or policy. Your plan or policy. The phone number and website are on your membership card or in your plan materials. Have railroad retirement benefits and want to: • Check Medicare eligibility • Enroll in Medicare • Replace your Medicare card • Change your name or address • …

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    • [PDF File]Using Motivational Interviewing in SMART Recovery®

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      1. Open-Ended Questions: The asking of open-ended questions, questions that cannot be answered with a limited response, (i.e. “yes‟, “no”, “maybe”, “seven”, “next week”, etc.), will help individuals investigate and explore their own thinking, and moves us, as Facilitators and Volunteers,

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    • [PDF File]COMMUNICATING: VERBAL FOLLOWING/ACTIVE LISTENING …

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      Open-ended responses invite expanded expression and leave the client free to share whatever seems most relevant and important. Open-ended responses, which can be structured or unstructured, can yield rich data and enhance the flow of the interview. However, open-ended responses may be inef-ficient in soliciting factual data.

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    • [PDF File]The Patient Interview

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      Open-ended questionsare questions that require the patient to answer with more than a simple yes or no or nod of the head, whereas closed-ended questionsgener-ally limit the patient’s response to either a yes or no or a nod of the head. In general, open-ended questioning is the preferred technique to use during patient interviews to

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    • [PDF File]Patient-Centered Communication: Basic Techniques

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      Jan 01, 2017 · Communication skills needed for patient-centered care include eliciting the patient’s agenda with open-ended ques- tions, especially early on; not interrupting the patient; and engaging in ...

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    • [PDF File]HANDOUT: CLARIFYING AND PROBING QUESTIONS

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      HANDOUT: CLARIFYING AND PROBING QUESTIONS Name: _____ “Asking a good question can be valuable in and of itself, irrespective of the answer. It communicates your respect for the other person.” - Adapted from the Iowa Peace Institute Message Clarifying Questions are simple questions of fact. They clarify the dilemma and provide the nuts and

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    • [PDF File]Contact Tracer’s Interview Tool

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      Asking open-ended questions prompts a dialogue and elicits more detailed information. Oftentimes, the information is helpful in learning more about the person and their circumstances. Remember, each person is unique, and this is not intended as a script. The interviewer should carefully listen to responses and add or subtract questions as ...

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    • [PDF File]Open-Ended Questions - Healthy Start EPIC

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      Open-Ended Questions . Open-ended questions are ones that keep the conversation going; ones that cannot be answered by one word (like yes or no). You are trying to explore the ambivalence (both sides) and augment the discrepancy (difference) between them. We want to avoid having them feel judged. What follows are examples: •

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    • [PDF File]Open-Ended Phone Survey Guide February 2018

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      response, try asking probing questions – how, when, and where until the response becomes tangible. However, be careful of probing too much and fatiguing the respondent. Staying to the 15-20 minute time limit is a good rule of thumb to avoid ... Open-Ended Phone Survey Guide By: Hannah Wheatley-CIVICUS Data Specialist ...

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    • [DOC File]ANATOMIC PATHOLOGY

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      Ask open ended, probing questions – these are starting points that will allow you to obtain large amounts of information, and help you clarify your understanding of the documentation you’ve seen and observations you’ve made. This eliminates the need to ask every single checklist question, as the dialogue between you and the laboratory may address multiple checklist questions.

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    • [DOC File]Questioning Techniques - Telephone Doctor

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      PHONE: 314.291.1012 • 800.882.9911. FAX: 314.291.3710. www.telephonedoctor.com CONTENTS . Getting the Most From the Participant Workbook 3-4. Pre-Program Quiz ~ Questioning Techniques 5-6. Discussion Questions – Key Point #1: Open-Ended Questions 7. Discussion Questions – Key Point #2: Closed-Ended Questions 8. Discussion Questions – Key Point #3: Probing Questions 9. …

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    • [DOC File]Entrepreneurial Leadership Team

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      (Daytime phone number) ... It is best to start with the following open-ended question and then use the specific questions for probing and clarification. Primary Question. What are your plans for your business(es) in the next five years? Do you have longer-term business plans? If yes, what are they? _____ Below please rank the following statements as they apply to your business: 1= Have thought ...

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    • [DOCX File]The Cognitive Interview

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      The recommended questioning sequence, which is common to the Step-wise method (Yuille, Hunter, Joffe, & Zaparniuk, 1993) and the Memorandum of Good Practice (Home Office, 2002), is to progress from asking open-ended questions to more specific follow-up probing questions. The sequence of the CI protocol provides a general framework for conducting an investigative interview of most persons ...

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    • [DOC File]Adobe Captivate

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      Standardized questions. Does not allow probing Slide 21 - Challenges. Slide notes. Some of the challenges with using these open-ended responses is, first and foremost, its extra time for respondents to actually fill things out. So you'll know that those open-ended questions typically appear at the very end of questionnaires and are often the ones that get left blank. We also know that once you ...

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    • [DOC File]Questioning Techniques LG - Telephone Doctor

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      A probing question is an open-ended question intended to. urge the customer to make a decision. narrow the focus of the conversation and obtain more information. welcome the customer. 5. The Echo Question is: a question that you ask twice, but in different ways. a technique that is only effective in the mountains. a technique to seek more information by using the key words from the customer ...

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    • [DOC File]INVESTIGATING COMMUNICATION 2nd edition: …

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      Open questions (also called open-ended questions and unstructured items) ask respondents to use their own words in answering questions. 3. Because closed questions provide limited options or seek quantitative responses, respondents answer using terms researchers consider important, and, thereby, give direct information about researchers’ concerns. 4. Open questions are more time consuming ...

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    • [DOCX File]Section 1: Understanding our programs, tracks, and …

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      Ask 2-4 questions from our open-ended question list. 15 mins: Gather information. There will be variability in student progress in the college application process. Provide encouragement regardless of where your student falls on the spectrum. Ask probing questions to discern where he/she is …

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    • [DOC File]Word Template

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      Use probing questions. You should plan to have ready a set of probing questions that relates to your community and your meeting/event objectives to stimulate the conversation. By using open-ended probing questions and employing an adequate wait time for responses, you can increase the likelihood that someone will step-up to fill any voids.

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    • [DOCX File]Primary Care First Patient Experience of Care Survey ...

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      The questions you ask are programmed into a computer. The phone number is provided by the computer for you to make the call. You will read the questions from the computer screen and enter the answer to each question into the computer. Based on the answer you enter, the computer will automatically take you to a screen with the next applicable question. You play an extremely important …

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