Other terms for customer service
Request for Quotation (RFQ)
Dec 02, 2020 · – represent set of support services delivered by the vendor over the web. It should include access to latest stable device firmware, knowledge base and all other resources necessary for proper system use. It should include Remote Support service that is designed to provide remote technical support and customer service.
[DOC File]ANSWERS - McGraw Hill
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An Arlington, Virginia, based firm specializing in customer service research studies for call centers and many other industries. Answer: Technical Assistance Research Program (TARP) Phrase that refers to any formula used to calculate the cost of acquiring a new customer or replacing a current one as a result of having a dissatisfied customer ...
[DOC File]THE CUSTOMER PYRAMID: CREATING AND SERVING …
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• Tiers have different and identifiable profiles. Profitability differences in customer tiers are most useful when other variables can identify the tiers. As with customer segmentation, it is necessary to find ways in which customers vary across tiers, especially in terms of demographic characteristics.
[DOC File]Basic Terms, Concepts, & Definitions
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Any product, service, customer, contract, project, process or other work unit for which a separate cost measurement is desired. Cost Object Driver The best single quantitative measure of the frequency and intensity of demands placed on a cost object by other cost objects.
[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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To deliver quality service, you need to deal with the human being first. Have students review Customer Service Success Tip on page 66 and comment on its application to them and their role in customer service. Ask them if they agree that making customers feel special and valued cuts down the number of unhappy customers.
[DOC File]Framework for Great Customer Service
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Service Fairness -- a policy that customers can know that ensures them that they are treated fairly in terms of their place in line for receiving service, that the quality of service that they receive is as promised, and that the customer otherwise feels fairly treated compared to our contract with them and the service other customers receive.
[DOC File]Telstra - Our Customer Terms – Basic Telephone Service ...
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Customer Terms, Metering Options, Itemised Local Calls, Instant Hotline, Indial Last modified by: Ng, Ying Hoong Created Date: 12/8/2020 2:40:00 AM Company: Telstra Other titles: Telstra - Our Customer Terms – Basic Telephone Service Section – Part I - Other Service Options
Service Level Agreement for Outsourced Support
Service requests for problems received by the help desk will be given a Severity Code from 1 – 4 based on how important responding to the problem is to the primary business of GNWT as a whole ...
[DOC File]Entry 3 - Introduction to Customer Service
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Customer service terms: eg first impressions, assisting customers, offering help, communicating, providing products or services, delivery times/dates, responding to changes in customer needs, seeking assistance when required, keeping records and information, returns policy 2 Know the customer service process and its importance
[DOC File]Entry 3 - Importance of Appearance and Behaviour
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Unit X: The Importance of Appearance and Behaviour in Customer Service. Unit code: A/601/6047. QCF level: Entry 3. Credit value: 2. Unit aim. This unit aims to introduce learners to the basic requirements in terms of appearance and behaviour in customer service, and the importance of these when interacting with customers. Unit introduction
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