Performance review for customer service
[DOC File]PERFORMANCE REVIEW
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Focus Area: Customer Service Exceeds. Expectations Meets. Expectations Needs. Improvement N/A a) Observes customer/clients’ needs and attempts to meet them quickly and efficiently. Interacts with all customers/clients equally. b) Maintains cheerful, friendly, alert …
[DOC File]EMPLOYEE PERFORMANCE REVIEW
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laws, customer service, and technical information, as well as the relationship of work to the organization’s mission. Also measured are the employee’s self-improvement efforts to enhance skills and knowledge and to stay current with changes impacting the job.
[DOC File]Letter inviting an employee to a performance review ...
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The purpose of the meeting is to discuss the following concerns: [GIVE DETAILS ABOUT POOR PERFORMANCE - FOR EXAMPLE: "[NAME] has provided copies of your sales figures for the period [DATE] to [DATE] and has received feedback about your customer service from the following customers on [DATE]."].
[DOC File]PERFORMANCE REVIEW AND DEVELOPMENT PROCESS
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Performance Review and Development Rating Outstanding Exceeds Expectations Meets Expectations Below Expectations Unsatisfactory Comments on Performance: CUSTOMER SERVICE. Understanding the needs of internal and external customers; making special efforts to be responsive in meeting their needs and in building customer satisfaction.
[DOCX File]EMPLOYEE PERFORMANCE REVIEW
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1. JOB KNOWLEDGE/SKILLS Measures employee’s demonstrated job relevant knowledge and essential skills, such as work practices, policies, procedures, resources, laws, customer service, and technical information, as well as the relationship of work to the organization’s mission. Also measured are the employee’s self-improvement efforts to enhance skills and knowledge and to …
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