Philosophy on delivering good service
[DOC File]MAINTENANCE POLICY - Morosco
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The work priorities adopted by the Sample Housing Authority exemplify its philosophy of delivering maintenance services. This priority system ensures that the most important maintenance work is done at a time it can be performed most cost-effectively. Minimizing vacancy loss is part of the cost-effectiveness calculation.
[DOC File]Customer Service Training: Critical Elements of Customer ...
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Service is a philosophy—not a department, a program or a policy. Exceptional Service at California Coast means exceeding customer expectations. Service is not always natural, automatic, or coincidental. ( Discussion Points. Bring the group back together and combine all the information gathered onto a flip chart. Below are some possible ...
[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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Activity: Begin the class by dividing learners into equal groups of 3 or 4 people (depending on class size). Give each group a marker and sheet of newsprint (flipchart paper). Ask each group to brainstorm a list of strategies they believe contribute to good customer service via technology. Have them explain their list to the rest of the class.
[DOC File]CHAPTER 1 An Overview of Marketing
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Market orientation is a philosophy that assumes that a sale does not depend on an aggressive sales force but rather on a customer’s decision to purchase a product; it is synonymous with the marketing concept. ... it is fairly easy to point out the mediocrity of past experiences and communicate the nuts and bolts of delivering good service ...
[DOC File]Competency Examples with Performance Statements
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Focuses on the customer’s business results, rather than own. Goes beyond basic service expectations to help customers implement complete solutions. Delivers products and services when and where the customer needs them. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied.
[DOC File]Chapter 1
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keep and grow current customers by delivering friendly service. keep and grow current customers by delivering vast product assortment. all of the above (Answer: a; p. 4; Moderate; LO4) Highly successful companies know that if they take care of their customers, _____ will follow. frequent good word of mouth. market share. profits. market share ...
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