Platinum rule in customer service
[PDF File]GOLDEN RULES OF CUSTOMER SERVICE
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1.3.3ProtectingtheVisaBrand 75 1.3.4Marketing,Promotion,andAdvertisingMaterials 77 1.4Issuance 81 1.4.1IssuanceConditions 81 1.4.2AccountNumbers 82
Your high-net-worth client strategy
Many people talk about the “Golden Rule,” but at VA, and in all customer service organizations that strive for excellence, we should aspire to the “Platinum Rule.” Instead of treating others the way you want to be treated, we must strive to treat others the way they want to be treated. Becoming a truly Veteran centric organization means
[PDF File]EXECUTIVE BRIEFING Creating a Service Quality Culture
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service, is committed to Platinum Services, and completes prerequisites before implementation begins. Once implementation of Platinum Services is underway, the Platinum Driver may engage the customer to help resolve delays and to see that customer expectations are being well managed and executed. Oracle Implementation Engineer (IE)
Personal Leadership Insight: Service Minded: The Platinum ...
Rule; think about practicing the Platinum Rule: “Do unto others as they want done unto them.” For the next level, move on to the Double Platinum Rule: “Do unto others as they would want to have done, but don’t even know to ask for or expect.” Every Month is... Customer Service month
[PDF File]Customer Service - The Next Level
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customer service 1. a customer in need is a customer indeed. 2. hire people with good customer skills 3. train your employees on store policies. 4. cross train your employees. 5. train your employees how to build rapport. 6. know your customers names and use them. 7. train your employees how to ask open ended questions. 8. instill a sense of ...
[PDF File]Every Month is Customer Service month - NRCDR
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What is the “Platinum Rule of Advisor Service?” We define this high level of service as being 100% focused on the client. It means learning everything you can about your client so you can exceed their expectations and anticipate their needs. It’s possible only when you ask clients up front what they expect. It is achieved by listening,
[PDF File]The 10 Commandments of Exceptional Customer Service: 150 ...
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Customer Service – The Next Level Taking Your Customer Service Skills to the Next Level Program Highlights: This program entitled customer service – the next level, takes a look at where you are today as a customer service provider and the outcome you’d …
[PDF File]Designing for Veterans
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Enforcement Training for Frontline Staff ... Customer Service PLATINUM RULE . Treat others the way they want to be treated (or at least be aware of what that is). ... Civil Rights Compliance and Enforcement Training for Frontline Staff nutrition, civil rights, training, …
[PDF File]Civil Rights Compliance and Enforcement Training for ...
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PLATINUM RULE PRINCIPLE Do unto others as they’d like done unto them. OPEN SPACE PRINCIPLE Build on what works. CHICKEN LITTLE PRINCIPLE Emphasize the positive. 7-IRON PRINCIPLE Excellent service is elemental. 12 EXCELLENT SERVICE PRINCIPLES
[PDF File]Oracle Platinum Services – Fault Monitoring
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Serving a customer isn't an interruption or inconvenience. It is the whole point and purpose of doing business. 9 Always remember that customers pay your salary! 10 The First Commandment: Customers have the gold, therefore they make the rules (also known as The Golden Rule of Customer Service). 11
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