Salesforce service cloud implementation guide
Step 1: Prepare for Success
Welcome to Salesforce! This workbook was designed to help you get off to a great start and fast track your deployment in 4 steps: Step 1: Prepare for Success - define your vision, inspire your team and plan your journey. Step 2: Create the User Experience - adapt Salesforce to enable and improve your business processes. Step 3:
[DOC File]Supplement 1: Salesforce Platform Managed Service
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DAS/OIT’s general role is to orchestrate and guide Agencies to support the incubation and growth of this initiative within the State as business or policy opportunities present themselves, gain sponsorship and require a coordinated business/technology approach to understand, analyze and respond to the resulting information with action. In summary, DAS/OIT’s role via this solicitation is to ...
[DOCX File]Supplement 1: Salesforce Platform Managed Service
https://info.5y1.org/salesforce-service-cloud-implementation-guide_1_fa7acb.html
The Contractor must complete the implementation of the ODPS tier 1 Service Desk services within 90 days of the award date. The ODPS will provide all PCs and network connections. The Contractor must establish a Service Desk to provide Single Point of Contact, tier 1 Service Desk services for the ODPS locations and its customers throughout Ohio. The ODPS divisions include: Ohio Bureau of Motor ...
help.salesforce.com
If a subsequent audit reveals unauthorized use of the Salesforce Service, Customer agrees it will pay, within five (5) business days of notice of the audit results, the difference between (a) SFDC's list price for Enterprise Edition, or Unlimited Edition, as applicable based upon the type of Service edition in Customer's applicable Org, in effect at the time of such notice and (b) the amount ...
[DOCX File]Business Background and Overview - Ohio
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Enable service delivery to meet the needs of State. Salesforce must enable . service delivery excellence. in support of current and future State agency needs. Salesforce and State applications based on it (and by extension the support organization inclusive of the Contractor) should be viewed as an enabler of change, as opposed to an inhibitor. Fiscal responsibility. On-going investment in the ...
Step 1: Prepare for Success (watch the
Welcome to Salesforce! This workbook was designed to help you get off to a great start and fast track your deployment in 4 steps: Step 1: Prepare for Success - define your vision, inspire your team and plan your journey. Step 2: Create the User Experience - adapt Salesforce to enable and improve your business processes. Step 3:
[DOCX File]BACKGROUND / HISTORY OF DTC: - Veterans Affairs
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Update a Salesforce DTC Cloud Development / Deployment Standards Guide to include standards and processes for Salesforce and Mulesoft to reflect the current best practices and existing VA API development standards. The information contained in this guide should include, at a minimum: code migration best practices, policies for working in shared environment, source code control, sandbox ...
[DOCX File]An overview of Azure Active Directory
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As a directory service in the cloud and with the objective to eliminate the need of an application-specific store for notably identity information, Azure AD aims at supporting - within organization owned tenant(s) - data of common interest across the vast majority applications whether they are cloud, SaaS, mobile, etc. applications as well as the possible relationships between those data.
[DOC File]Supplement 1: Salesforce Platform Managed Service
https://info.5y1.org/salesforce-service-cloud-implementation-guide_1_34127d.html
For the OIT Managed Service management function, OIT help desks that support Salesforce, OIT and Agency Business support functions, the Contractor will develop targeted training sessions to be delivered that highlight the implementation, use, changes, workflow, reporting and other use considerations in such a manner as to facilitate the migration of Agency support functions to the new ...
[DOCX File]s3.amazonaws.com
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Salesforce.com publishes a Security Implementation Guide for customers to learn more about how to implement customer-controlled security settings. The Security Implementation Guide is available in the Help & Training section of the Salesforce.com service.
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