Service catalogue sample
[DOCX File]Service Catalog Creation & Maintenance Procedure
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Since this phase is concerned primarily with the deployment of the Service Catalog itself, that is the criteria which was used to determine the . MoSCoW. ranking and the Priority. Activities which have been ranked “M” and “1” are activities which are absolutely required …
Service Level Agreement for Outsourced Support
Service Catalogue. The service provider will provide the following services to the GNWT: Service. Description. Examples. User Support . Receive, document, and prioritize issue tickets and help ...
[DOCX File]Generic Service Catalogue template - Purple Griffon
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A supporting service is an IT service that is not directly used by the business, but is required by the IT service provider to deliver customer-facing services (for example, a directory service or a backup service). ... Generic Service Catalogue template Last modified by:
[DOC File]Service Catalog - The IT Skeptic
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This Service Catalogue documents the services delivered by IT to the business. Such a catalogue is an essential foundation for Service Level Management (SLM). SLM is the process of documenting and agreeing service targets in Service Level Agreements (SLA), then monitoring and reviewing the actual service levels against those targets.
[DOCX File]ITSM Process Description - Service Catalog Management ...
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The Service Catalog is the only part of the Service Portfolio published to Customers and is used to support the sale and delivery of IT Services. The Service Catalog includes information about deliverables, prices, contact points, ordering and request processes. The Service Catalog contains information about two types of IT Service: Customer ...
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