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[DOC File]Section C
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The Contractor shall provide an automated capability to gather and report on customer complaints, compliments, and other service related comments/suggestions. The system shall provide the means to capture and transcribe the comments for analyses. C.6.9 Service Monitoring and Quality Control
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[DOC File]Section I – Executive Summary
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Upon evaluation of customer service needs, the department manager and two staff investigators received training on mediation for dispute resolution. ... BellSouth 130 S.C. Dept of Consumer Affairs 2,240 CP&L 327 Duke Power 2,585 Federal Communications Commission 209 Verizon South 268 MCI World 64 Piedmont Gas 207 SCE&G 4,605 Social Security ...
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[DOC File]Many people who have been involved in transportation for ...
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Establishing an independent ombudsman at the state level to review complaints of rate inequities and inconsistencies. ... nsvpublicmobility@verizon.net. ... An 11 member national review board composed of local transit operators and state RTAP managers guides the development of National RTAP products and services. 202- 408-9541,
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[DOC File]AT&T Wireless Self-Destructs
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It was the beginning of a two-month odyssey in which Lee estimates he made 15 to 20 calls to AT&T Wireless, sent nearly as many e-mails and spent 60 hours on the phone dealing with customer service representatives or waiting on hold-with the line often going dead when AT&T Wireless's customer service lines became overloaded.
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[DOC File]ALDERMAN NEWSLETTER 37 - John Hoffmann
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I am a Verizon customer so I stop by the store. I am told by Shawn, who has been an assistant manager there for six days, that he was told he could use the balloon and pennants on the weekends. (Our city code is only in effect for five-days a week, apparently according to Shawn on …
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[DOC File]apps.fcc.gov
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“Customer Service Employees” means Verizon Wireless employees or contractors whose primary job responsibility involves responding to customer inquiries and complaints, whether via calls to Verizon Wireless’s customer care toll-free phone number, or via the Internet, and their supervisors.
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[DOC File]Federal Communications Commission
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See Verizon California, Inc. v. FCC, 555 F.3d 270, 275 (D.C. Cir. 2009) (affirming FCC’s determination that telecommunications carrier’s affiliates were “telecommunications carriers” under the Act based on three facts, none of which was “compelling” by itself: (1) they “self-certified that they do and will continue to …
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[DOC File]Federal Communications Commission | The United States of ...
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Verizon’s subsequent investigation disclosed that the number of affected customer lines was approximately 34,000. The Bureau has received no evidence, such as complaints from any of the affected customers, indicating that Verizon changed the customers’ preferred interexchange carrier without proper authorization.
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[DOCX File]1. Making Grammatical Errors and Typos:
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Provide customer service, including complimenting customer purchases, and ensuring a great shopping experience Stay knowledgeable about products being sold and current promotions Greeting customers and engaging in conversations that helped me better understand the customer…
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[DOCX File]Communication Assistants
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If a miscellaneous complaint is filed with customer service, a copy is faxed to the appropriate Relay Program Manager for resolution and follow-up with the customer. Wisconsin Telecommunications Relay customers also have the option of calling Sprint Accessibility’s 24-hour Customer Service department (800-676-3777), or the Sprint ...
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Verizon customer service complaints managers