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[DOC File]Customer Service Program - Veterans Affairs
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Never say NO Always give options “I don’t know” Instead say: “I’ll find out.” “We can’t do that” Instead say: “Here are some options.” You’ll have to…” Instead say: “Would you be willing to…” Never pass the buck Always give help or get help “I just work here” Instead say “Let me take care of that for you.”
substitutes for such as

[DOCX File]Writing For and About People with Disabilities
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Focus instead on issues that affect the quality of life for those same individuals, such as accessible transportation, housing, affordable health care, employment opportunities, and discrimination. Do not use generic labels. Avoid generic labels for disability groups, such as "the retarded" or "the deaf." Emphasize people not labels.
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[DOCX File]Home | Rutgers Research
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Also, if questions are sensitive, psychological stress may result. If applicable, details about where subjects may seek help—such as student health services—should be provided.] Breach of confidentiality is a risk of harm but a data security plan is in place to minimize such a risk. Also, some questions may make you feel uncomfortable.
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[DOC File]Describing tastes and flavors
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, obviously full of flavor, or you could say, instead, flavorsome, tasty, tangy, appetizing, palatable, savory or sweet -for a particular flavor- and, if you want to try less known words, sapid or saporous. It wouldn’t be flavorless, tasteless, bland, flat, or insipid. Flavoring
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[DOC File]Glossary of Acceptable Terms
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It is okay to use vision references such as see or look. People with Speech Impairments. Give your whole attention with interest when talking to a person who has speech impairment. Wait for the person to complete a word or thought. Don’t finish it for the person. Ask short questions that require short answers or a nod of the head.
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[DOC File]Questions:
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Answer 36. We could say that, and it would not be totally inaccurate. It would be more ponderous but more precise to say that G’s reversion is a fee subject to an executory interest which will take effect if A has any children alive 5 years after A’s death, and which will take effect in those children.
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[DOC File]BASIC BROADCAST STYLE RULES & GUIDELINES:
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NOTE: For numbers in the low thousands (1,500; 3,500, etc.) it is more conversational to say “15-hundred” or “35-hundred” instead of “one-thousand, 500” or “three-thousand-500.” In such cases, you would spell out the word “hundred” (as shown). 22.
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[DOC File]The DBQ and FRQ:
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say, “our country” or “we” (in talking about Americans). Say instead, “The United States,” “America,” or “Americans” where appropriate. ... abolishing “aristocratic practices” such as primogeniture, and spread of democratic culture. Addressing and Understanding the Prompt.
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[DOC File]Pennsylvania State University
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Tom Donaldson rejects ethical relativism (“when in Rome”) and ethical absolutism (insisting on the same exact standards everywhere for every situation). Instead, he recommends that companies operating overseas adopt an ethical threshold, based upon core values, such …
substitutes for such as

What to say instead of such as