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[PDF File]Guide to U.S. Anti-Money Laundering Requirements
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Know Your Customer, and Transaction Monitoring and Investigations, including the selection and use of enabling technology. The next sections of the Guide discuss specific considerations for nonbank financial institutions and nonfinancial businesses, as well as the convergence of AML/CFT with fraud and other regulatory requirements. The
who is your customer activity

[PDF File]CHAPTER 5: HANDLING DIFFICULT CUSTOMER SITUATIONS
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stand up straight. Get your notepad ready. Step 2. Let the Customer Vent: •An upset or angry customer has a story to tell •You must let the customer tell that story from beginning to end •Until each point is made, the customer cannot calm down •Listen actively and look for cues that the customer is ready for you to begin taking control
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[PDF File]Know Your Customer’’ Section 601
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• A ‘‘know your customer’’ policy should decrease the likelihood that the ﬁnancial insti-tution will become a victim of illegal activities perpetrated by its ‘‘customers.’’ • A ‘‘know your customer’’ policy that is effec-tive will protect the good name and reputation of the ﬁnancial institution.
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[PDF File]Do You Know Your Customer?
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AMO Workshop –Know Your Customer Know Your Customer (KYC) is a key component of AML programs The G-7 Summit in 1989 created the Financial Action Task Force (FATF) to establish an international response to money laundering The focus on money laundering increased significantly as a result of the tragic events of September 11, 2001
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[PDF File]Marketing 101 Worksheet
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Your Turn . You can determine your Customer Lifetime Value (CLV) by multiplying the amount per month that a customer pays you by the number of months h/she is your customer. × = (Amount per Month) (Number of Months) (Your CLV) You can determine your Customer Acquisition Cost (CAC) by dividing your total marketing budget by your number of ...
who is your customer

[PDF File]Brownie Meet My Customers Badge Activity Plan
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Have girls practice making change. Pretend a customer has a $5 bill and asks for one box. Then pretend a customer has a $10 bill and asks for two boxes or $20 bill for four boxes. Activity #3: Saying Thank You Badge Connection: Step 5 – Thank your customers Time Allotment: 20 Minutes – Thank your customers Materials:
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[PDF File]A guide to help you identify a range of areas to address ...
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needs of your various customer segments. 2.2 Encourage Product and Service Innovation Activity 1 – Review your current approach to knowing your customers Consider the following questions to review your current approach to knowing your customers: What strategic priorities have been established for profiling and segmenting your customer base?
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[PDF File]Unit 1: Talking With Your Customer
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pp. 4-5 for this activity. ESOL Customer Service Training: Unit 1 1: 3 ... Getting to know a customer begins with your first encounter. How customers respond to your greeting may tell you if they are in a hurry , have a specific need, or have other priorities. You …
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[PDF File]In the decade of the customer, knowing your customer means ...
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In the decade of the customer, knowing your customer means owning your data 2 these methodologies. Among the several methods researched for collecting the data to form a “de-duplicated,” ﬁ rst-party customer database, consolidation of domains into a single domain was the best alternative. EY has reviewed the history and
who is your customer activity

[PDF File]Know Your Customer: Quick Reference Guide
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In light of the above, we have developed a Know Your Customer (‘KYC’) quick reference guide which provides quick and easy access to global AML and KYC information, to assist firms operating internationally in mitigating their risk. This year’s guide has been expanded to include additional new
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Who is your customer activity