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[DOCX File]Microsoft
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Convergys CRM 2.0 combines and enhances Microsoft’s market proven Dynamics CRM platform with best-in-class Convergys shopping and ordering, customer management, and account management, which is pre-configured and dedicated to telecommunications, cable, broadband, satellite and utilities businesses, transforming customer service into sales.

[DOC File]THE CUSTOMER PYRAMID: CREATING AND SERVING PROFITABLE ...
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• When service resources, including employee time, are limited. One of the most important reasons for ascribing to the Customer Pyramid is to prevent the undesirable situation in which a company's best customers do not obtain the service they require because the company is expending too much time and effort on its least profitable customers.

[DOC File]Acquisition Strategy (Template)
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ASP (Application Service Provider) or AO (Application Outsourcing) A type of outsourcing where the software application is hosted and maintained by a third party service provider. CRM (Customer Relationship Management) CRM refers to enterprise-wide software applications that allow companies to manage every aspect of their relationship with a ...

[DOC File]Incident Management Process - Ok
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The primary goal of the Incident Management process is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.

THE LEVEL OF CRM RELATED IT MANAGEMENT PRACTICES IN ...
The underlying philosophy of CRM in business is based on the premise that improvements can be made to customer service. Long term relationships with the company and its customers are paramount, as ...

[DOC File]Chapter 8: Enterprise Systems: From Supply Chain to ERP to CRM
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operational CRM system: The component of CRM that supports the front-office business processes which directly interact with customers; i.e., sales, marketing, and service. procurement portals: Corporate portals that automate the business processes involved in purchasing or procuring products between a single buyer and multiple suppliers.

[DOCX File]Strategic Account Plan Template
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The Strategic Account Plan is designed to help the account management team effectively prepare and stay focused on the customer’s business objectives and goals to ensure they achieve the planned results, create a consistent experience for the customer, and ultimately identify how they can make a positive impact on the customer’s business.

[DOC File]Business Requirements Document - NYU
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Business Requirements. 5. Appendixes. 7. Appendix A – Business Process Flows. 7. Appendix B – Business Rules Catalog. 10. Appendix C- Models. 10. Traceability Matrix. 10. Use Case Narrative Instructions. 10 Project Details. Project Name Enter Project Name Project Type (e.g. New Initiative or Phase II) Project Start Date Project End Date ...

[DOC File]User Requirement Document (URD) template
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Restricted Title. Software Development Process. The User Requirement Document template Summary. This report is a User Requirements Document template which can be used for small projects.

[DOC File]Relationship Marketing by Personalizing Services:
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Customer relationship management (CRM) can be defined as the process of separating a firm’s high-value and low-value customers for the purpose of providing them differential levels of service (Blattberg and Deighton 1996).

[DOCX File]business - Software Advice
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State the type of software you’re proposing to purchase, such as a CRM or field service app, along with the departments and business processes that will benefit from it. Avoid stating the name of a specific product at this time in order to not pigeonhole the initiative. Describe how software will solve the business problem.

[DOC File]CIO Magazine
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"CRM is a very important business solution. Our [customers] want better tools and capabilities and product options, and they're driving us into this space," says John Ounjian, senior vice president and CIO of Blue Cross and Blue Shield of Minnesota, which recently launched an integration effort similar to Cigna's.

[DOC File]Service Request Process Overview - Ok
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Develop CRM task lists for the more complex and most common Assistance Service Requests. For example, a new employee needs active directory id & email account (Server Group), New PC (PC Group). These task lists will be set in CRM for the related service and used to provide more detail in the case.

Best crm for service business