Customer focus comments on evaluations
[DOC File]Competency Examples with Performance Statements
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Customer Focus. Definition. Builds and maintains customer satisfaction with the products and services offered by the organization. Performance Statement Examples. Can describe customers’ business and expectations. Shows interest in, anticipates, and responds timely to customer needs. Focuses on the customer’s business results, rather than own.
[DOCX File]CUNY Evaluation Memorandum - HEO Series
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Customer Service Demonstrates that he/she values the importance of delivering high quality, innovative service to internal and external clients; understands the needs of the client; customer service focus.
[DOCX File]Performance Evaluation Template
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CUSTOMER FOCUS (External and Internal): Establishes and maintains good working relationships with customers, by understanding and responding promptly to customer needs and expectations. ... Conducts annual performance evaluations for all direct reports and ensures completion for units under one’s organizational responsibility.
[DOC File]CS-1719 Group 4 & SES Performance Management and ...
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Customer Focus — Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships. Comments: Communication — Clearly conveying and receiving information and ideas through a variety of media to individuals or groups in a manner that engages the audience, helps them understand ...
[DOCX File]RF Nonexempt Performance Evaluation
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CUSTOMER FOCUS. Handles customer questions and complaints, handles service problems politely and efficiently, always available for customer, builds customer confidence, ensures commitments to customer are met, maintains pleasant and professional image. ... Use the space below to make comments regarding your performance evaluation. Or, attach a ...
[DOC File]Performance review phrases
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1.Performance review phrases for attitude. Positive phrases. Wendell has a way of thinking about things that we appreciate. His willingness to share positive thoughts is refreshing.
[DOC File]Agency Name
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Comments: Customer Focus: This describes how well the manager fosters and models a commitment to customer service. For Example: Is knowledgeable of internal and external customer base and is committed to satisfying customers' needs within the parameters of the department's mission and goals. Measures customer satisfaction.
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