Customer focus on performance review
[DOC File]STATE OF MICHIGAN
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Customer Focus Core Competency. Making . ... Fosters a customer-focused climate by constantly challenging peers and direct reports to “think like a customer” and provide internal and external customers with the highest levels of service. ... Monitors performance and provides regular feedback in addition to the annual performance review.
[DOC File]Performance review phrases
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4.Positive review phrases for goals setting. Positive phrases. John gives prominence to sense of responsibility for the performance of his staff members and the achievement of the goals as planned. John is smart enough to know how to define clear goals and expect the right performance from his team members. Negative phrases
[DOC File]Organization Name
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Customer Focus - Rating . Knowledgeable about internal and external customer needs/requirements. Satisfy’s customer needs using established guidelines. Offers timely, effective, courteous service and assistance. Addresses problems and offers solutions. Serves as a positive role model to others when dealing with customers.
[DOC File]Competency Examples with Performance Statements
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Customer Focus. Definition. Builds and maintains customer satisfaction with the products and services offered by the organization. Performance Statement Examples. Can describe customers’ business and expectations. Shows interest in, anticipates, and responds timely to customer needs. Focuses on the customer’s business results, rather than own.
[DOCX File]CEMA Performance Appraisal Form
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of the County of Santa Clara is comprised of the following elements: (1) Customer Focus (2) Performance Measurement and Results (3) Mid-Level Manager Empowerment and Engagement (4) Use of Latent Resources (5) Reducing the Cost of Services (6) Consolidation Where Needed (7) …
[DOCX File]Yale ITS Performance Review
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Performance reviews are a key component of employee development. This evaluation is intended to be a fair and balanced assessment of the employee's performance since the last review. Meaningful two-way feedback provides the employee and the manager with an understanding of how past performance combined with a review of expectations creates an ...
[DOC File]PERFORMANCE REVIEW
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Focus Area: Customer Service Exceeds. Expectations Meets. Expectations Needs. Improvement N/A a) Observes customer/clients’ needs and attempts to meet them quickly and efficiently. Interacts with all customers/clients equally. b) Maintains cheerful, friendly, alert demeanor while on the job.
[DOCX File]Performance Evaluation Template - Boeve Properties
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CUSTOMER FOCUS (External and Internal): Establishes and maintains good working relationships with customers, by understanding and responding promptly to customer needs and expectations. ... and other performance elements that characterize the employee’s performance during the review period. Please include examples or supporting information below.
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