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[DOC File]ITIL / ITSM Resume - IT Service Management Subject Matter ...
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9010 North 104th Place. Scottsdale, AZ 85258. 480-361-7788. RL_Consulting@itsm.info. PROFESSIONAL SUMMARY. A Managing Business Consultant of 45 years experience with extensive subject matter expertise in IT Services Management …
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[DOCX File]ITSM Process Description - Service Catalog Managmeent ...
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Service Catalog Management Process Owner. Profile: The person fulfilling this role is responsible for ensuring that the process is being performed according to the agreed and documented process and is meeting the aims of the process definition. There will be one Service Catalog Management …
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[DOC File]ITIL Service Management (ITSM) in a Nutshell:
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The Service Desk is the single functional Service Management area within the ITSM framework, and represents the front office interface between customers, users, and the business. Representing IT …
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[DOCX File]Business Case - Information Technology Service Management
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IT Service Management Includes10. Summary. Background . Background / Current State. Information Technology groups at UBC are organized in a decentralized model and have evolved unit-specific processes and tools for managing IT service delivery. The result is inconsistent customer service …
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It service management