Servicenow service catalog examples
[DOCX File]EDM RFP - Ohio
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Enterprise Service Management (ESM) ServiceNow Implementation and Supplemental Services (the “Project”), and this RFP is the result of that request. ServiceNow application™, a Software as a Service (SaaS) provider, is the center point for Office of Information Technology (OIT) Enterprise Service Management (ESM) service across the State.
[DOC File]AUTHORIZED IT-70 SCHEDULE PRICELIST
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Design and develop integration workflows between: ServiceNow and Azure, ServiceNow and Ansible, ServiceNow and Remedy, ServiceNow and various other internal existing applications. Design and Develop User Interface Portal for the Services being offered and workflow orchestration to integrate with the Service Catalog.
[DOCX File]ITSM Process Description - Service Catalog Management ...
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The Service Catalog is the only part of the Service Portfolio published to Customers and is used to support the sale and delivery of IT Services. The Service Catalog includes information about deliverables, prices, contact points, ordering and request processes. The Service Catalog contains information about two types of IT Service: Customer ...
[DOCX File]UNIVERSITY OF ARKANSAS
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This online catalog database is operated by a third party provider and will allow all University departments to place orders to multiple vendors online. A monthly maintenance fee, to be negotiated between each vendor and the shopping mall data base provider, is required. ... Examples of methods by which equivalent access may be provided include ...
[DOCX File]Information Technology Procedures - Fermilab
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The Service Catalog is a pre-requisite for Service Level Management, since it provides specific details of the delivered services in terminology which the customers understand. In addition to the process and procedures for managing the Service Catalog itself, the process and procedures for Communications Management are also included.
[DOC File]Incident Management Process - Oklahoma
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Request fulfilment, i.e., Service Requests and Service Catalog Requests are not handled by this process. Root cause analysis of original cause of incident is not handled by this process. Refer to Problem Management. The need for restoration of normal service supersedes the need to find the root cause of the incident.
[DOC File]Service Catalog - The IT Skeptic
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This Service Catalogue documents the services delivered by IT to the business. Such a catalogue is an essential foundation for Service Level Management (SLM). SLM is the process of documenting and agreeing service targets in Service Level Agreements (SLA), then monitoring and reviewing the actual service levels against those targets.
[DOC File]SACM SOW Final - PA
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ServiceNow category names (such as IP router, IP switches, etc.) that Discovery uses in both Eureka and Geneva, and identify differences between the two. Provide specific examples of the mapping from the ServiceNow CoPA ITSM data model categories, relationships, and data mapping to the Discovery relationship mapping format.
[DOC File]ITIL / ITSM Resume - IT Service Management Subject Matter ...
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9010 North 104th Place. Scottsdale, AZ 85258. 480-361-7788. RL_Consulting@itsm.info. PROFESSIONAL SUMMARY. A Managing Business Consultant of 45 years experience with extensive subject matter expertise in IT Services Management (ITSM) and ITIL, methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet customer business requirements.
[DOCX File]For .us
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OA plans to implement the Discovery tool within the CoPA ServiceNow system, so Configuration Items (CI’s) can be discovered and tracked in ServiceNow, as applicable. The CoPA ITSM team is requesting an SACM workshop session with the supplier to better understand the Discovery tool and how it works within ServiceNow system.
[DOC File]Services RFP - Ohio
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The ODPS, including the Contractor’s Service Desk, uses ServiceNow software hosted through DAS, residing in the cloud, to generate electronic problem tickets. Tickets generated through email, phone call, or service catalog. Emails automatically generate tickets from the ServiceNow Software.
[DOCX File]Operations & Maintenance Manual (O&M Manual) Template
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Instructions: Provide full identifying information for the automated system, application, or situation for which the O&M Manual applies, including as applicable, Also identify the type(s) of computer operation involved (e.g., desktop, mainframe, client/server, Web-based, online and/or batch transaction processing and/or decision support).
[DOC File]Sample Project Plan - SEARCH
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Title: Sample Project Plan Author: Romesburg Last modified by: Linda Townsdin Created Date: 8/31/2005 3:44:00 PM Company: Cit Com, Inc. Other titles
[DOCX File]Generic Service Catalogue template - Purple Griffon
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A supporting service is an IT service that is not directly used by the business, but is required by the IT service provider to deliver customer-facing services (for example, a directory service or a backup service). Supporting services may also include IT services only used by the IT service provider.
[DOCX File]Service Catalog Creation & Maintenance Procedure
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Since this phase is concerned primarily with the deployment of the Service Catalog itself, that is the criteria which was used to determine the . MoSCoW. ranking and the Priority. Activities which have been ranked “M” and “1” are activities which are absolutely required for Phase 1 from an ISO 20000 perspective.
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