ࡱ>  qbjbjT~T~ .66si%8#,7tO"qqqLLL66666668B;6LL6qq6!!!$qq6!6!!C436qP[P@F<4660,746; ;,36;36Ld!zLLL66!LLLL,7;LLLLLLLLL : MRKG 1302 Principles of Retailing 16/ 12/ 11/ 6 Week Semester Open Campus/ ONL (PCM) Updated August 2011 1. Instructor Information: Professor: Nick Sarantakes Office Room 3252, Building 3000, RGC Austin, TX 78701 Phone: 512.223.3271 512.223.3427 (FAX) E-Mail  HYPERLINK "mailto:sarantak@austincc.edu" sarantak@austincc.edu Mailing Address: Austin Community College Attention: Nick Sarantakes 1212 Rio Grande St. Austin, TX 78701 Office Hrs See Schedule link Blackboard Web site: http://acconline.austincc.edu/ Instructors Web Site:  HYPERLINK "http://www.austincc.edu/sarantak" www.austincc.edu/sarantak 2. Course Description: MRKG 1302 Principles of Retailing (3-3-0) Introduction to the retailing environment and its relationship to consumer demographics, trends, and traditional/nontraditional retailing markets. The employment of retailing techniques and the factors that influence modern retailing. 3. Required Text/Materials: Retailing Management by Levy & Weitz, 8th edition, Publisher: McGraw Hill, ISBN: 978-0-07-353002-4. The publishers web site is  HYPERLINK "http://www.mhhe.com/levy8e" www.mhhe.com/levy8e which contains practice exams. The MRKG 1302 Principles of Retailing Syllabus that is for the 16/12/11/and 6 week semesters and is posted on Blackboard web site and my web site. The MRKG 1302 Principles of Retailing Class Schedule that accompanies the syllabus on the Blackboard web site and is the listing of all deadlines and dates that have to be met. 4. Orientation for PCM Principles of Retailing: PCM courses are designed for anyone, who has scheduling problems, work-scheduling that conflict with normal class times, or any reasons they may have. To be successful in a PCM course you must be disciplined to set a time to study the course and then maintaining that schedule. If you have an attitude that I will study when I have the time, you will find that you will not have the time, since there may be other items that will take priority. The deadlines are established so you do not think you can do all the work at the end of the semester. If you cannot maintain the schedule as it is presented in the syllabus, please contact me. The first step to success in this course is the Mandatory Course Orientation. You must accomplish this by the deadline listed in the schedule. The course information is delivered in Blackboard. If you are not familiar with the Blackboard software, you can to  HYPERLINK "http://www.austincc.edu/acceid/step1.htm" http://www.austincc.edu/acceid/step1.htm to obtain an ACCeID that you will need as a first step. The orientation for this course consists of reading this syllabus and the class schedule and deadlines, which can be performed on the Blackboard web site. I might say that it is imperative to use the Blackboard web site in this course. You can not find out what your test or assignment scores are without using Blackboard. I then need for the student to send me an email acknowledging that they have read and understood the syllabus and understand that all the assignments, tests and projects are required. By accomplishing this orientation by the deadline, you will receive 5 bonus points. In all your emails to me, place the following in the Subject section of the email form: MRKG 1302- (then you can put in a sub-topic if you desire) This will insure that it does not go into a SPAM folder. Make sure you all ways use your full name to let me know who you are.  HYPERLINK "mailto:peanuts@hotmailI.com" peanuts@hotmailI.com does not tell me who you are. Also please do not use text messaging to send me an email. In addition please place your full name at the end of your email. Harry does not tell me which Harry you are if I have more than one in the class. If you have any questions, please ask them by email or call me at 223-3271. I would strongly recommend that you re-read the syllabus a number of times during the semester and write down the test and project dates so you will not forget them. Especially note the last day to take the last test. In addition you should read the Announcements Link on the Blackboard web site once every week or 10 days, since I will be using this feature to communicate to the class as a whole. These announcements will also be sent to students by email using their ACC Gmail account. Students should check this email account or take action to have all their emails at this address forwarded to their preferred email address. Check IT for instructions on how to do this. 5. Instructional Methodology: A. This section is a print based open campus self study course. The instructor is available for assistance. You will study the material on your own. Tests are taken at ACC Testing Centers. There are deadlines for all tests and projects. B. The Backboard software will be used in this course to submit projects, find out grades, and announcements. This is mandatory. For those students that are not familiar with is software, you can obtain detail instructions on: http://irt.austincc.edu/blackboard/student.html If you have any anxiety over this or problems with Blackboard, please contact me or the IT hotline. The student is required to make continuous and stead progress in this course. That means meeting deadlines for tests and projects. If you can not meet a deadline, please contact me and an extension will be given in writing if warranted. Failure to make progress may result in the student being withdrawn from the course by the instructor. Upon reading the syllabus for this course, the student will email the instructor and inform him that they understand the syllabus. If there are any questions, please ask them throughout the semester. The instructor is available to assist you. 6. Course Rationale: Retail is one of the largest sectors in the global economy. Retail also is a vital part of marketing. All of us are affected by retailing, either by being a customer or involved in the retailing phase of marketing. Retailing is going through a period of exciting, dramatic change. Technology through the Internet has created E-Commerce, E-Buzz, or E-tailing as the media calls it or Interactive home shopping as our authors call it. Due to these exciting and changing technologies, customer demographics and other challenged in the retail industry, traditional retailers are discovering they must adapt to these future changes or go out of business. The course will be a detail and in-depth look at the world of retail management. From store location, buying merchandise, to having a web page on the Internet, the student must understand the basics to this essential element of marketing. Six important developments in retailing that will be addressed and stressed are: Evolving role of the internet in retailing. Greater emphasis on the social responsibility of retailing. Increasing emphasis retailers are placing on developing exclusive brands. Use of technology and analytical methods of decisions. Globalization Entrepreneurship and opportunities in retailing. New ways to communicate with customers Although some of you may have had experience in retailing in your lives as non-management employees, this course will be offered with the view that someone will be entering the retail industry at a management level where the compensation is excellent. Retailing is not just about textbook learning; it challenges the student to use their critical and creative skills in all aspects of working and managing in a retail environment and not just hose covered in the text. The student will learn how to apply the knowledge and skills learning in this course to real world situations. 7. Course Objectives/Outcomes: Common Course Learning Objectives: Understand the impact of retailing industry on the business world, and on individuals. Understand how technology has changed and is changing retailing. Understand the detail of retailing and retail management and how that impacts and improves the rate of the success of a retail operation. Individual Instructor Objectives/Outcomes: Understand the detail chapter objectives that are listed at the beginning of each chapter. Understand the techniques and strategies employed in retailing Understand the subject of human resources management and its importance and impact on a retail operation. Understand how location decisions, vendor selections, pricing, and merchandising impact a retail operation. 8. Grading systems: 1. Testing: There are 4 exams for this course. They may be taken at any of the following Testing Centers. Rio Grande Campus Riverside Campus Eastview Campus Northridge Campus Round Rock Campus Cypress Creek Campus Pinnacle Campus San Marcos Campus Fredricksburg Campus South Austin Campus Note: The testing centers will have types of 2 scantron forms. You should insure that you take these tests on Form Number 882-E. This form is green in color. 2. The tests will be made up multiple choice and /or short answer questions. The instructor will grade all the questions. If you make less than 70% (140 points) on a test, you may retake the exam; however the highest grade you can receive on the retest is 140 points which is the minimum score for a C. Retest will be taken in my office. You must make arrangements to take the retest within 5 days after you have taken the exam. No retake for exam 4. Many of the questions will be taken from the practice quizzes on the publishers web site listed in paragraph 3. 3 The exam will be made up have approximately 80 Multiple-Choice questions. Each will be worth 2 points. In additional there will be approximately 8 to 10 short answer questions in which you will be required to answer 5. Each of these questions will be worth 8 points each. You may answer 2 or 3 additional questions for extra or bonus credit (4 points maximum per extra bonus questions.) The student may obtain exam grades by going to Blackboard and looking up their exam grade. All exams must be completed prior to the posted closing times of the testing centers, so give your self ample time to complete the exam. 5. Note: For some tests the chapters are not covered in sequence. Please make sure you read and study the correct chapters for the test. ExamText ChaptersValue of the testExams due to me See Schedule 1Chapters 1 to 4200 points 2Chapters 5, 6, 7, 8 and 10200 points 3 Chapters 9, 16, 12 and 13 200 points 4Chapters 14, 15,,17.18, and 11 200 points 4. Students taking the exams by the deadline will earn a bonus of 5 points per exam. 5A. Please note that there are 2 deadlines listed for test 4. One for RGC and an earlier one for all other campuses. This will ensure that I will receive the exam prior to my deadline of turning in grades at the end of the semester. Grading: Each test is worth 200 points 800 points Other graded projects: Chapter Assignment Project (4 segments each valued at 25points each) 100 points Case Study Project 50 points Internet Project 50 points Total points 1000 In addition each student may receive up to 50 points of bonus credit. See the Extra Credit, Paragraph 18 below. Test letter Grades A= 200 to 180 points B= 179 to 160 points C= 159 to 140 points D= 139 to 120 points F= Below 120 points Semester letter grades will be earned based on the following points: A= 1000 to 900 points B= 899 to 800 points C= 799 to 700 points D= 699 to 600 points Below 600 points C. You can obtain your grades by logging on the grade section of the Blackboard software and follow the instructions. Testing Center Policy You will not be able to take a test at an ACC Testing Center without an ACC ID Card. Alternate forms of ID are not accepted. Generally, you should know the hours of operation for all the campus testing centers that you want to use. Tests must be completed by the closing time of the testing center. Testing center locations and hours of operation are at  HYPERLINK "http://www.austincc.edu/testctr/" www.austincc.edu/testctr/ Previous semester students may continue to use ACC ID Cards that were previously issued. New students must go to an Admissions Office to have an ID card made. 10. Course Outline See Table of Contents below on page 11. 11. Deadlines and dates: See Class Schedule on Blackboard web site 12. Test Review & Practice Exam: The publishers of this text has an outstanding web site that is available for students to use. It can be found at  HYPERLINK "http://www.mhhe.com/levy8e" www.mhhe.com/levy8e You then can click on the student edition in the upper left corner of the page. Then you can link on a specific chapter and then to link on practice exams or other features. The web page is free and you do not need a pass word to use it. Note: you can not get into the Instructors edition. 13.Change of Address/Phone: It is imperative that you keep the instructor informed of any changes in your address, email addresses, and or phone number. Without this information, the instructor will not be able to contact you. 14. Withdrawals: It is the students responsibility to withdraw from the course if the situation so dictates. You should initiate the withdrawal from in accordance with the procedures at any Admissions Office at any campus. See the Schedule or the ACC Calendar for this date. Failure to successfully complete the course or withdraw from the course will result in a grade of F which will become part of the students permanent record. 15. Internet Project: The use of technology is becoming more important in the field of retailing. This is addressed numerous times in the text in Chapters 3, 8, 9, 10, 11, 12,13, 14, 15, 17 to mention a few. See the Schedule for the due date and this project will have a value of 50 points. You are to review and compare 2 retail internet sites. This report should be between 2 to 3 typed pages, and should address as a minimum the following: Make sure you cover the following points in detail and address them thoroughly. 1. Name of the company 2. Type of retailer (only on the internet or a multichannel retailer) 3 Any Personalization features on their web site. 4. Companys merchandise return policy 5. Does web site feature any promotions or sales information 6. Shipping information to include free or charge 7. Pricing, discounts, regular pricing, accept coupons? 8. Merchandise Assortments (wide or narrow, how deep) 9. Web site friendly or not and ease of maneuver 10. Return policy Examples for this project of retailers to be compared are: (Select 1 however you are not limited to the ones listed below) Wal-Mart vs. Target Old Navy vs. Limited JC Penney vs. Kohls Macys vs. Dillards Landsend vs. LL Bean You are not limited to these retailers. 16. Chapter Assignments Project: You must complete the following chapter assignments and submit them no later than the date indicated as listed below. These questions are found in the section titled Discussion Questions & Problems. These assignments are design to aid you to prepare for the exam and to better understand the chapter. There are 4 segments of this project and each is valued at 25 points for a total of 100 points for this complete project. Projects are to be placed in the Assignment Box of Blackboard. If you use Blackboard, you must use Word software. In the past some students have used Works and I can not open your assignment. If you do not have Word, please cut and paste the answers to the questions on an email or type it as an email to me. Due to the nature of this assignment, they will not repeat NOT be accepted after the due date. One of the main purposes for this project is to help you prepare for the exam. It is a required assignment. There are 4 Assignment links on Blackboard. Insure that all the chapters that are assigned for test 1 are answered in chapter assignment 1. This link is not repeat not just for the reply to chapter 1. For example Assignment 1 is for replies to the assigned questions for Chapters 1, 2, 3, and 4. ChaptersAssignmentDue Date: See Schedule1Page 24 question 42Page 55 question 103Page 77 question 34Page 104 question 7 ------------ 5Test 1 ------------------------------------ Page 139 question 9 ------------------------------- 6Page 164 question 1 7 Page 187 question 1 8Page 216 question 110Page 272 question 7 ------------- 9Test 2 ------------------------------------- Page 245 question 2 ------------------------------ 16Page 464 question 1012Page 331 question 213 17Page 368 question 3 Page 496 question 3 ------------ 14 Test 3 ---------------------------------- Page 397 question 5 ------------------------------ 15 Page 429 question 811Page 296 question 118Page 522 question 2Test 4 Please note: The chapter questions turned in should relate to the test chapters. At the beginning of your paper, make sure you mention the Chapter and the question number. I would strongly recommend that you write down the question and then answer it. Then you can re-read the question to insure that you have answered all parts of the question, since a number of them have several parts. 17. Case Study Analysis Projects: You have to complete 1 case study for this project. See Schedule when this project is due. It will be worth a maximum of 50 points. You are required to analyze Case 8, Save-a-Lot, An Extreme value Retailer on page 547 of your text. The report will consist of a minimum of 2 double spaced typed pages. In answering these questions, you are providing me with your ideas and analysis based on the text material. You must support your answers. For those that are unfamiliar with the case method of instruction or analysis you may call me after you read the following: Generally, the case method of instruction or analysis is a real world situation in which you are asked to answer specific questions. Some of the information to answer the questions may come from the case itself. In addition you may have to apply knowledge from several chapters to answer the questions. I have found that the best format to insure that all aspects of the questions have been answered is to write the question down and then answer the questions. 18. Incomplete Grades You are encouraged to complete this course successfully, therefore incomplete grades are rarely granted. Past experience reflects students who do not complete the necessary work during the semester they are registered in will not complete the course even if additional time is given. In these cases the incomplete grade of I becomes a F grade. However if the situations exist, I may grand the grade of incomplete, I. To receive this temporary grade of I you must: Have completed 2 exams with at grade of C or better and 1 of the 3 projects. Request the I grade to the instructor and complete the necessary forms. Complete the course in the time allowed by the instructor. Failure to complete the material in the allowed time will result in the I grade being changed to a grade of F. 19. Extra Credit Work: A. Each student will be able to earn 50 bonus or additional points toward their final grade. Extra credit must be submitted by the deadline listed in the schedule. Extra credit projects may be: B. Read retailing articles from the Annual Edition of Marketing. Each article is worth a maximum of 15 points. The Annual Edition of Marketing is on reserve at various ACC LRS locations. C. Perform a mystery shopper analysis of a retail facility. This report will be approximately 4 typed double spaced pages and should address many of the topics discussed in Chapter 18. This report is worth a maximum of 50 points. Make sure you give the name of the retail facility and its location. D. Compare two retailers. Address the following points in your paper for each of the retailers that you selected. Describe the facility Describe the layout of the store Did an employee approach you while you were in the store. Were they helpful and friendly Observing the employees were they busy, how was their appearance Address briefly the atmospherics of the store Pick a store from Column A below Pick a store from Column B Saks Walmart Neiman Marcus Target Marshalls The Gap Macys Old Navy Sears Bed Bath and Beyond Dillards Container Store Kohls Home Depot J. C. Penney Best Buys Steinmart Ross for Less This project is valued at a maximum of 50 points. 20. Course Policies: Incomplete Policy: An incomplete (I) will be granted to a student in rare circumstances. Generally, to receive a grade of I, a student must have completed all exams and assignments to date, be passing, and have personal circumstance that prevent course completion that occur after the deadline to withdraw with a grade of W. The student must sign a contract, which will specify the amount of time they have to complete the course, which will normally be 4 weeks. See paragraph 17 for more specific details for this instructor. Attendance Policy: Since this is an Open Campus course, this police are not applicable. However, tests and other projects will have deadlines and they are expected to be taken or submitted on time. Withdrawal Policy: It is the students responsibility to withdraw from a course. Instructors are allowed to withdraw students but students must not rely on their instructors to withdraw them if they wish to withdraw. Academic Freedom Statement: Each student is strongly encouraged to participate in class. In any classroom situation that includes discussion and critical thinking, there are bound to be many differing viewpoints. These differences enhance the learning experience and create an atmosphere where students and instructors alike will be encouraged to think and learn. On sensitive and volatile topics, students may sometimes disagree not only with each other but also with the instructor. It is expected than faculty and students will respect the views of others when expressed in classroom discussions. Scholastic Dishonesty Statement: Acts prohibited by the college for which discipline may be administered include scholastic dishonesty, including but not limited to cheating on an exam or quiz, plagiarizing, and unauthorized collaboration with another in preparing outside work. Academic work submitted by students shall be the result of their thought, research or self-expression. Academic work is defined as, but not limited to tests, quizzes, whether taken electronically or on paper; projects either individual or group; classroom presentations, and homework. Violation of scholastic dishonesty will be results in receiving an F on the test and/or project and a possible failure in the course, determined by circumstances. Students with Disabilities Statement: Each ACC campus offers support services for students with documented physical or psychological disabilities. Students with disabilities must request reasonable accommodations trough the office for Students with Disabilities on the campus where they expect to take the majority of their classes. Students are encouraged to do these three weeks before the start of the semester. G. Rule of Three: Per state law, effective Spring 2006, any student taking a class for the 3rd time or more may be charged an additional $60 per credit hour unless exempted. The Texas Higher Education Coordinating Board has mandated that all publicly funded higher education institutions will not receive funding for courses a student takes for the 3rd time. Without the state funding for those affected classes, ACC will charge additional tuition cover the cost for these classes. The new Rule of Tree tuition will not apply to developmental courses and special studies courses in which the content changes each semester. H. Serious Consequences for Receiving W in a Course: The Texas Legislature has now, for the second session in a row, instituted some substantial consequences for students who withdraw from courses. Students have traditionally thought of a W as a non-penalty grade, thus it is very important that students understand the direction that the state is going about withdrawals so that they can avoid substantial negative consequences later. The consequences instituted by the state in 2007 states that for freshmen in Fall 2007 and later, there will be a limit of 6 Ws that will be permitted in the overall students college career. 21. Retailing Management Text Books on the Internet: For those students that are interested in possible of saving some money, I would suggest that you consider  HYPERLINK "http://www.bestbookbuys.com" http://www.bestbookbuys.com to purchase your textbooks. This site allows you to compare the prices from some 30 online bookstores. Some do not charge shipping and most do not charge state sales tax (that can save you 8.5%) It will also address how long it will take to receive the text. Of course the ACC Bookstore (that is operated by Barnes & Noble, the UT Co-Op Bookstore and Bevos Community College bookstore should be check also for prices and availability. If you order on line, make sure you order the right edition (5th) Table of Contents Please Note: After Test 1, the chapters are not covered in sequence. DATE CHAPTER TITLE Chapter 1 Introduction to the World of Retailing Chapter 2 Types of Retailers Chapter 3 Multichannel Retailing Chapter 4 Customer Buying Behavior  See ScheduleChapter Assignments due for the above listed chapters Last Day to take Test 1 Chapter 5 Retail Market Strategy Chapter 6 Financial Strategy Chapter 7 Retail Locations Chapter 8 Retail Site Selection Chapter 10 Information Systems and Supply Chain ManagementSee Schedule Chapter Assignments due for the above listed chapters Last Day to take Test 2  Chapter 9 Human Resources Management Chapter 17 Store Layout, Design, And Visual Merchandising Chapter 12 Managing the Merchandise Planning Process Chapter 13 Buying Merchandise  Chapter 16 Managing the StoreSee ScheduleChapter Assignments due for the above listed Chapters Last Day to take Test 3  Chapter 14 Retailing Pricing Chapter 15 Retail Communications Mix Chapter 18 Customer Service Chapter 11 Customer Relations Management (CRM)  See ScheduleChapter Assignments due for the above listed chapters Last Day to take Test 4     PAGE  PAGE 1 "0KNT[kl1 2 \ ] |n`|K|3/jh3W=heCJOJQJU^JaJ)jh3W=heCJOJQJU^JaJhPCJOJQJ^JaJheCJOJQJ^JaJ h3W=heCJOJQJ^JaJ&h3W=he5CJOJQJ\^JaJheh3W=hPCJOJQJ^JhPCJOJQJ^JheCJOJQJ^JhgCJOJQJ^Jh3W=heCJOJQJ^JheCJOJQJ^Jh3W=heOJQJ^J">l & y ) a  gdep^pgde ^`gdegde] ^ s t y }  ` a | }  ; < > ? 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