ĐĎॹá>ţ˙ lnţ˙˙˙k˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙ěĽÁ` đżY"bjbjËsËs .JŠŠY˙˙˙˙˙˙¤°°°°°°°ÄŹNŹNŹNŹN4ŕNdÄ‹TúPO^ŽOŽOŽOŽOŽOŽOŽO T T T T T T T$…UhíW€0T°ŽOŽOŽOŽOŽO0T°°ŽOŽOETäPäPäPŽO^°ŽO°ŽO TäPŽO TäPäPfS°°˛SŽODO °vţ[˜ËŹN Pj~SćS$[T0‹T†S,mXvPdmX˛SmX°˛S4ŽOŽOäPŽOŽOŽOŽOŽO0T0TÚP ŽOŽOŽO‹TŽOŽOŽOŽOÄÄÄD(,¤"ÄÄÄ,ÄÄÄ°°°°°°˙˙˙˙  SAMPLE REFERENCE LETTER WXY Company Limited High Street Sometown Postcode For attention of Credit Controller ABC Company Limited Some Other street Anothertown Postcode 10 December, 2010 Dear Sir/Madam Re: Credit reference request on behalf of: Widgets Limited New Street Downtown Postcode The above mentioned company has applied to us to open a credit account and has given your name as a trade referee. We would be grateful if you would provide us with the information requested on our attached Trade Reference Request form. Thank you in anticipation. Yours faithfully SAMPLE REFERENCE TEMPLATE WXY Company Limited High Street Sometown Postcode Trade Reference Request For : Widgets Limited New Street, Downtown, Postcode Length of time you have dealt with the above company The credit terms you offer them The credit limit offered Do they always pay within the terms offered? What is their average monthly spend? Would you consider them a good risk for Łxxxx? When was the last occasion they purchased from you and what was the amount? Do they regularly give your name as a trade reference? Are you in any way associated with the company (other than as a trade supplier)? Is there any other relevant information you feel we should have in helping us decide whether to offer a credit account to this customer? Signed Name and position For and behalf of: ABC Company Limited High Street Anothertown Postcode Date: SAMPLE CREDIT APPOVAL LETTER WXY Company Limited High Street Sometown Postcode Widgets Limited New Street Downtown Postcode  TIME \@ "d MMMM, yyyy" 10 December, 2010 Dear Sirs, Re: Credit account request We are pleased to advise you that after receiving satisfactory references, credit facilities are now available to you. We confirm our main conditions of trade which are: Invoices are due for payment 30 days after invoice, directly to our bank Your monthly Credit Limit is ŁXXXX No goods will be issued on credit if your account is overdue by even one day All other conditions are detailed in the Terms of Credit Agreement, signed by yourselves on 15th June 2007 We must point out that our Collection of Overdue Accounts Policy, detailed in the Terms of Credit Agreement, will be strictly adhered to. Our banking details are New Bank PLC Side Street Downtown Postcode Sort code 33-44-55 Account no 8888888888 Yours faithfully SAMPLE 1ST OVERDUE LETTER WXY Company Limited High Street Sometown Postcode Telephone : 01234567899 Widgets Limited New Street Downtown Postcode  TIME \@ "d MMMM, yyyy" 10 December, 2010 Re: Overdue Account - Reminder Please note that according to the attached statement your account is now overdue, and a “Stop” notice has been placed on your account. You will understand that settlement within the timescale agreed is vital, as we price our services to remain extremely competitively and rely on our customers paying on time to minimise our interest costs. We trust that the late payment is an oversight, and look forward to settlement within the next seven days. However, if there is any reason for withholding payment please telephone the undersigned. We value your custom, want to ensure you are completely satisfied with our products and service, and therefore request immediate payment of the amount due. Yours faithfully Director Amount overdue Ł 450.62 SAMPLE 2ND OVERDUE LETTER WXY Company Limited High Street Sometown Postcode Telephone : 01234567899 The Directors Widgets Limited New Street Downtown Postcode  TIME \@ "d MMMM, yyyy" 10 December, 2010 Dear Sirs Re: Overdue Account - Ł752.69 I am disappointed to note that we have still not received payment of the overdue amount on your account. We have written to your accounts department but have not yet succeeded in receiving payment. Our company strive to provide a combination of value for money and an efficient service to all our customers and this can only be achieved if all our customers pay their accounts on time. I would be grateful if you would look into the non-payment of the overdue amount on the attached statement. If there is any reason for non-payment please let me know, otherwise we would greatly appreciate your immediate settlement. Thank you for your help with this matter. Yours faithfully Director Enc: Statement SAMPLE STOP FAX From: To: Widgets Limited WXY Company Limited High Street Sometown Postcode Telephone : 01234567899 FAX MESSAGE to 01345678912 Contact: Miss Smith, Accounts F.A.O. Finance Director Subject: Overdue account Date:  TIME \@ "d MMMM, yyyy" 10 December, 2010 Pages (inc. this ) ___________________________________________________________________________________________ Message: Dear Sirs I am sorry to advise you that your account has been put on ‘Stop’ as it now exceeds our payment terms (30 days from date of invoice). There may be a valid reason why you are withholding payment. If this is the case I would appreciate a fax or telephone call to clarify the situation, and to allow us to resolve any problem to your complete satisfaction. I have attached a statement of your account on the second page of this fax. Yours sincerely SAMPLE LEGAL ACTION LETTER WXY Company Limited High Street Sometown Postcode Telephone : 01234567899 The Directors Widgets Limited New Street Downtown Postcode  TIME \@ "d MMMM, yyyy" 10 December, 2010 Dear Sirs Re: Overdue Account - Ł752.69 Further to my letter of 20th June, 2007, I am disappointed to note that we have still not received payment of the overdue amount on your account. I am writing to advise you that, in accordance with the Terms of Credit Agreement signed by yourselves, I have now passed your account to our Legal Department/Solicitors/Debt Recovery Agents. I have requested them to commence the appropriate legal procedure to recover the debt. They shall contact you within the next few days, and if there is any genuine reason for non-payment please let them know immediately. Whilst we value your business, you must appreciate that we can no longer trade with you until this matter is resolved, and I confirm that a “stop notice” has been placed on your account, and will remain until the outstanding amount is paid. 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