ࡱ> '` 8bjbj >7hRRR84ST\&xTVVVVVWe[ q\,......$h_R9^WW^^RVVfff^lVV,f^,fffvlVlT ArR&cDP0&df0 \ZS]@f]4]\\\RRfp\\\^^^^$dt%8>t%8>  Product Release Notes for Avaya Proactive Contact Database 3.0.3 Table of Contents  TOC \o "1-3" \h \z \u  HYPERLINK \l "_Toc237441594" 1. Pre-requisite  PAGEREF _Toc237441594 \h 3  HYPERLINK \l "_Toc237441595" 1.1. Software Dependencies  PAGEREF _Toc237441595 \h 3  HYPERLINK \l "_Toc237441596" 1.2. Obtaining files and patches  PAGEREF _Toc237441596 \h 3  HYPERLINK \l "_Toc237441597" 2. Installation  PAGEREF _Toc237441597 \h 4  HYPERLINK \l "_Toc237441598" 2.1. List of Patches provided by Third Party  PAGEREF _Toc237441598 \h 4  HYPERLINK \l "_Toc237441599" 2.2. Pre-installation Procedure  PAGEREF _Toc237441599 \h 4  HYPERLINK \l "_Toc237441600" 2.3. Installation Procedure  PAGEREF _Toc237441600 \h 5  HYPERLINK \l "_Toc237441601" 2.4. Post-Installation Procedure  PAGEREF _Toc237441601 \h 8  HYPERLINK \l "_Toc237441602" 2.5. Uninstallation Procedure  PAGEREF _Toc237441602 \h 10  HYPERLINK \l "_Toc237441603" 3. Enhancements  PAGEREF _Toc237441603 \h 10  HYPERLINK \l "_Toc237441604" 4. Fixes  PAGEREF _Toc237441604 \h 10  HYPERLINK \l "_Toc237441605" 5. Troubleshooting  PAGEREF _Toc237441605 \h 10  HYPERLINK \l "_Toc237441606" 5.1. Troubleshooting the installation  PAGEREF _Toc237441606 \h 10  HYPERLINK \l "_Toc237441607" 6. Known Issues  PAGEREF _Toc237441607 \h 10  HYPERLINK \l "_Toc237441608" 7. Contact Support  PAGEREF _Toc237441608 \h 10  This document is the release notes for Avaya Proactive Contact Database 3.0.3. This document details the necessary steps to update an existing Oracle Database. Pre-requisite Software Dependencies This procedure assumes that Oracle Database 10g Enterprise Edition Release 10.1.0.2.0 - 64bit, as delivered on the 12702-01 CD1 and CD2 are already installed and functioning. The software referenced in this document is for update purposes only. For Avaya Proactive Contact Database 3.0.3, the CDs are labeled as follows: Avaya Proactive Contact Database 3.0.3 Disk1 Material ID: 700476070 Avaya Proactive Contact Database 3.0.3 Disk2 Material ID: 700476088 Obtaining files and patches There are two ways to obtain this release. They are: Ordering the installation CDs labeled Avaya Proactive Contact Database 3.0.3 Disk1 Material ID: 700476070 Avaya Proactive Contact Database 3.0.3 Disk2 Material ID: 700476088 Downloading the ISO files from Avaya Support Web site and writing them on two CDs. To download the ISO files: Go to Avaya support site at  HYPERLINK "http://support.avaya.com" http://support.avaya.com Navigate to Resource Library > Downloads > Proactive Contact -> 3.0.x. Download the Avaya Proactive Contact Database 3.0.3 ISO images. To write the ISO on a CD: Insert a blank writable CD in the CD RW drive. NOTE: You can use any available CD writing tool like Roxio or Nero to write the ISO file on a CD. Select the Image burning option from the CD writing software. For Roxio select Copy > Burn Image option. For Nero Express select Image, Project, and Copy > Disc Image or Saved Project option. Browse and select the ISO image for burning. Wait until the CD burning is completed. Label the CD as Avaya Proactive Contact Database 3.0.3 Disk1, Material ID: 700476070 Perform Step1 to Step 4 for Disk2 Label the CD as Avaya Proactive Contact Database 3.0.3 Disk2, Material ID: 700476088 Installation List of Patches provided by Third Party This section provides a list of patches provided by Oracle. Work ItemOracle Patch SetDescriptionwi00295809P4505133_10105_HP64Oracle Database 10g Release 1 (10.1.0.5) Patch Set. Pre-installation Procedure NOTE: HP-UX 11i Update for B2000/B2600/C8000 (Material ID: 700459290) should be installed before starting the installation. The system should be in a quiet state, that is, the application should be shutdown and users logged off. Login to the dialer as admin. Run the following commands to shutdown all the PDS process: stop_pds stop_mts stop_db Run the following commands to verify all the PDS process are shutdown: check_pds check_mts check_db Take a backup of the database: Login as root. Insert a blank DDS tape into the tape drive. Execute the following commands from the UNIX command prompt. cd /opt/dbase tar cv0 * Remove the DDS tape from the tape drive, label it with the release version and current date and store it in a safe place. Alternatively take ignite backup of complete dialer using moimage NOTE: Ensure the following: % The /opt/dbase directory has at least 1.5 GB free space for successful installation of the database updates. Run the df  b command to find the amount of free space available. % The swap space is more than 150 MB to start the installation. Run the swapinfo -md command to find the amount of swap space. Installation Procedure This procedure will install the Avaya Proactive Contact Database 3.0.3: Login to the dialer as root. Run the who command and check that non root user is not logged into the dialer. If any non root user was listed in the command then logout all those users before proceeding for the installation. Insert Disk1 in the CD ROM drive. Mount Disk1 using the following command: mount F cdfs o rr /dev/dsk/ /CDROM NOTE: If you do not know which block device file is associated with your CD drive, run the ioscan fnd sdisk command to find the device. Insert the proper name wherever you see in this procedure. Copy the following files from Disk1 to any location on the dialer having at least 4 GB of free space with read/write access. For example, /DVD_OPS path. oracle.zipaa oraupdt postinst patch.sql readme.txt Unmount Disk1 using the following command: umount /CDROM Insert Disk2 in the CD ROM drive. Mount Disk2 using the following command: mount F cdfs o rr /dev/dsk/ /CDROM NOTE: If you do not know which block device file is associated with your CD drive, execute ioscan fnd sdisk command to find the device. Insert the proper name wherever you see in this procedure. Copy the oracle.zipab file from Disk2 to the dialer location where Disk1 files are copied. NOTE: oracle.zipab file must be copied to the dialer location where Disk1 files are copied. If you are downloading files using ftp, make sure that you have read/write access to that directory. Before downloading the file you need to set binary mode by running following command ftp> bin If directory by name Disk1 already exists, rename it to Disk1.old. mv /Disk1 /Disk1.old Here the denotes a path where the installation files are copied. Ensure the permissions of the copied files are as follows: -rw-rw-r-- 1 root sys oracle.zipaa -rw-rw-r-- 1 root sys oracle.zipab -r-xr-xr-x 1 root sys patch.sql -r-xr-xr-x 1 root sys postinst -r-xr-xr-x 1 root sys oraupdt If permissions are not as above then execute the following commands: chmod 664 oracle.zipaa chown root:sys oracle.zipaa chmod 664 oracle.zipab chown root:sys oracle.zipab chmod 555 patch.sql chown root:sys patch.sql chmod 555 postinst chown root:sys postinst chmod 555 oraupdt chown root:sys oraupdt Run the following command to verify the oracle.zipaa file digest. It will take approximately 15 seconds to complete: $ cksum oracle.zipaa cksum size filename 2420577091 576716800 oracle.zipaa Run the following command to verify the oracle.zipab file digest. It will take approximately 15 seconds to complete: $ cksum oracle.zipab cksum size filename 1212759742 536778103 oracle.zipab Run the following command to verify the postinst file digest: $ cksum postinst cksum size filename 4230422730 2069 postinst Run the following command to verify oraupdt file digest: $ cksum oraupdt cksum size filename 1576784792 6071 oraupdt Run the following command to verify the patch.sql file digest: $ cksum patch.sql cksum size filename 3736142845 240 patch.sql Go to , the location from where you copied the files from Disk1 and Disk2. Run the following command to install Avaya Proactive Contact Database 3.0.3. ./oraupdt In the Are you sure you want to run this script? [Y/N] prompt, type Y and press Enter. In the Have you stopped all the Dialer, Midtier and Oracle processes? [Y/N] prompt, type Y if Dialer, Midtier and Oracle processes are stopped. If any of these processes are still running, type N and stop the processes before proceeding. In the Please specify the path where the oracle.zipaa and oracle.zipab files are copied: prompt, specify the path where the oracle.zipaa and oracle.zipab files were copied. It will create oracle.zip file at the specified location. In the Please specify the path where you want to unzip oracle.zip, minimum free space required is 1587200 Kilobytes (1.5GB) prompt, specify the path where you would like to unzip the files. For example, /DVD_OPS path. NOTE: The oracle user must have execute permissions on the folder where the files are unzipped. Please wait for the installation to complete. This script takes approximately 25 minutes to complete. After the installation is successful you will see the following message: The installation of Oracle Database 10g Patchset 3 was successful. NOTE: When the above message is displayed, you must press the Enter key to exit. For more details refer to the logs created by the oracle installer at /opt/dbase/oraInventory/logs directory. Post-Installation Procedure After successful installation of the Avaya Proactive Contact Database 3.0.3 run the post installation script: Login to the dialer as root. Go to path where postinst script is copied and run the following command: ./postinst At the "Has the oraupdt script executed successfully?[Y/N]:", type Y and press Enter if the oraupdt script executes successfully. At the Enter the full pathname of the local bin directory: [/usr/local/bin]:, press Enter to select the default location. In the The file "dbhome" already exists in /usr/local/bin. Overwrite it? (y/n) [n]: prompt type Y and press Enter. In the The file "oraenv" already exists in /usr/local/bin. Overwrite it? (y/n) [n]: prompt type Y and press Enter. In the The file "coraenv" already exists in /usr/local/bin. Overwrite it? (y/n) [n]: prompt type Y and press Enter. The following prompt will appear after approximately 4-5 minutes. In the Please specify the path where the patch.sql file is copied: prompt, specify the correct location of the file. NOTE: This script takes approximately 70 minutes to complete. The patch.sql script creates a log file at /opt/avaya/pds directory. The name of the log file is patch.log At the end of the installation, the script will list the SERVER components in the database, along with their current patch set version and status. A sample of the list is provided below: COMP_NAME STATUS VERSION ----------------------------------- ----------- ---------------------------------------------- Oracle Database Catalog Views VALID 10.1.0.5.0 Oracle Database Packages and Types VALID 10.1.0.5.0 JServer JAVA Virtual Machine VALID 10.1.0.5.0 Oracle XDK VALID 10.1.0.5.0 Oracle Database Java Packages VALID 10.1.0.5.0 Oracle XML Database VALID 10.1.0.5.0 Oracle Data Mining INVALID 10.1.0.5.0 Oracle interMedia INVALID 10.1.0.5.0 Oracle Text VALID 10.1.0.5.0 Oracle Ultra Search VALID 10.1.0.5.0 Oracle Expression Filter INVALID 10.1.0.5.0 Oracle Workspace Manager VALID 10.1.0.2.0 NOTE: The Oracle Data Mining, Oracle interMedia, and Oracle Expression Filter are not used in Avaya Proactive Contact Database, so their status is INVALID in the above sample list. Oracle Workspace Manager Version is not updated in 10.1.0.5.0 patch set. Restart the dialer. Once the dialer is up login as root. Go to $ORACLE_HOME/network/admin. Verify the correct hostname is present in listener.ora. For example: (ADDRESS = (PROTOCOL = tcp) (HOST = ) (PORT = 1521) (QUEUESIZE = 20) ) Login to the dialer as admin. Run the following command to start the database: start_db Verify that the Oracle database version is 10.1.0.5.0. Run the following command to verify that the database is running: check_db NOTE: After the installation is complete, delete the oracle.zip, oracle.zipaa and oracle.zipab files from . Uninstallation Procedure Not Supported. Oracle Database Patch Set 10.1.0.5 can be uninstalled only if the Oracle base version is 10.1.0.3 or greater. Since the base version in our system is 10.1.0.2, uninstallation of 10.1.0.5 Patch Set is not supported. For more information, refer the Oracle Database Patch Set Notes located at /README.html. NOTE: To view README.html, download it using ftp on to a windows system. Enhancements None Fixes None Troubleshooting Troubleshooting the installation You can analyze the log files to resolve any installation related issues. oraupdt and postinst script creates a log at the following location: /var/adm/sw/ PC30SP3-OracleUpdate-Install.log Known Issues Ora-29558 Error Message The ORA-29558:JAccelerator (NCOMP) not installed error is displayed when you apply the patchset to a database where the Natively Compiled Java Libraries (NCOMP) files are not present. Contact Support Customers can contact Avaya Proactive Contact Technical Support through Internet, email, or telephone. 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