ࡱ> y{xq` bjbjqPqP 7^:: +++++\Y2 , , , , , , , ,OYQYQYQYQYQYQY$[hj]VuY- , ,--uY , ,Y!.!.!.-" , ,OY!.-OY!.!.QD;U ,, 0yV+%-?S&sUY0YeS];-]L;U];U8 ,"B,!.Z,n, , , ,uYuY. , , ,Y----\\\*$\\\*D,h SCHEME OF WORK OFFICE PROCEDURES LEVEL ONE WEEKLESSONTOPIC/SUB-TOPICOBJECTIVESLEARNING ACTIVITIESRESOURCESTEACHERS REMARKS11THE OFFICEBy the end of the lesson, the students should be able to:- Describe the general nature and content of office work and the functions of an office Identify roles of essential clerical, secretarial, administrative and supervisory staff. Describe their basic duties and responsibilities.Discussions Questions Taking notesOffice Procedures (John Harrison) Office skills (Thelma Foster)2HEALTH & SAFETYBy the end of the lesson, the students should be able to:- Identify working practices designed to maximize a safe and healthy working environment. Identify potential hazards in an office environment and explain how they can be avoided.Discussions Taking Notes3COMMUNICATION ORAL & WRITTENBy the end of the lesson, the students should be able to:- Describe communication styles used with colleagues at all levels. Explain need for security and confidentiality of information. Describe and apply good reception skills Describe essentials of good telephone skills and techniques and use of answering machine. Design and complete telephone message pads Identify range of written media available. Compose simple letters and memos.Discussions Questions Taking notes. 4TELECOMMUNICATIONBy the end of the lesson, the students should be able to:- Describe current telecommunication facilities e.g. fax, email e.t.c. List adv. And disadv. Of different telecommunication services.Discussions Taking notes5SYSTEMS AND PROCEDURES (Mail handling)By the end of the lesson, the students should be able to:- Describe procedures for incoming and outgoing mails. Describe system for circulating mail and internal communications within an Organisation.Discussions Taking notes6STATIONERY AND STOCKBy the end of the lesson, the students should be able to:- Describe simple stock control procedures for ordering, handling and issuing office stationery and supplies. Complete requisitions and stock control cards.Discussions Taking notes6PURCHASE AND SALE OF GOODSBy the end of the lesson, the students should be able to:- Identify principal documents in a business transaction. Describe the sequence and indicate the origin of of the documents identified. Complete documents from the information provided. Differentiate between trade and cash discounts. Discussions Taking notes questions7PETTY CASHBy the end of the lesson, students should be able to:- Describe operations of a petty cash system. Complete a petty cash book from information supplies including vouchers. Balance a petty cash book using imprest system.Discussions Questions Taking notes8FILING AND INDEXINGBy the end of the lesson, the students should be able to:- Identify and utilize the principal classification systems. State the respective advantages and disadvantages of the different systems.Discussions Questions Taking notesRULESState essential elements of a good filing system. List basic rules for operating a filing system including retention policy. Explain the need of out guides and cross referencesDiscussions Questions Taking notesEQUIPMENT AND STORAGERecognize storage media available (electronic & microfilming) Distinguish between vertical and lateral filing Describe indexing systems e.g. card, visible card, strip, rotary e.t.c.Discussions Questions Taking notes9OFFICE SUPPORT AND EQUIPMENTBy the end of the lesson, students should be able to:- Identify and describe different types of office machines Maintenance of machines and diskettes. Explain the basic hardware and software associated with computers. List typical features found in word processing software.Discussions Questions Taking notesREPROGRAPHYDescribe copiers, duplicating machine stating features and limitations. Outline principles applied in maintaining quality, avoiding wastage, economy and meeting deadlines. 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