ࡱ> '` S9bjbjLULU {*.?.?0J,K,K,K8dKTKʍLLLLLWWWIKKKKKK$jhґxo_FWFW^__oLLn bbb_6L8LIb_Ibbn)ELL Ea0,Ka1 ]0ʍQJaJ@EE8J}W.Zb[tr]\WWWoo&bpWWWʍ____DE,K,K  Urgent Care Centre Monthly Summary Report Sheet QuestionsYesNoN/AShotley Bridge Urgent Care Centre 342 comments cards were collected by Shotley Bridge for October 2011 * NB figures have been rounded up to the nearest percentage* Do you feel the UCC is adequately sign posted? No definitely not. Yes, I think so Yes, very easy to find No, I went to outpatients first Ok, but could be better I knew where it was Could be improved Bit confused between UCC and Minor Injuries road signs Yes, although I was looking for minor injuries Shotley Hospital Ok Better now than it used to be Sign posted well What is this? Yes, but I was looking for Minor Injuries Okey Could be a few more Ok Yes, found it no problem Only at site, not from local roads Definitely not, saw only one sign324 (95%)13 (4%)5 (1%)Did you find the booking in system easy? Yes, and friendly Very easy Yes, I was asked what time I preferred. Very, and also welcoming Very easy Very organised and easy to follow Very Very Very straightforward Yes, had no problems Very easy Very good Not used, just turned up N/A Walk-in Brilliant Yes, most helpful Havent used to yet Yes, very friendly staff Very easy Yes, but a long of a wait Havent used it yet Yes, pleasant staff Yes, very helpful 332 (97%)2 (1%)8 (2%)If not what problems did you find with the service? Sent to Dryburn first then back to Shotley Too long of a wait Waiting Confusing questionnaire distract me from my sons coughHow do you feel the service can be improved?More staff Not sure as it is my first time Its fine Not really People who listen on the phone properly Very good Water cooler if you are feeling unwell It was fine for me Not sure Always had excellent help Less waiting time Does not need improved Less questions when put through It all right No comment The service was fine Dont know No improvement needed Its fine Wider knowledge. Wasnt aware of 111 number It couldnt Perhaps a board/screen to inform wait time to be seen (estimate) Good service Nothing to improve Nicer seats Online booking The service is fine Toys for children Excellent already Its fine Very good No problems. No improvements needed Headrests on seat No need to improve Very happy with service More clear instructions on what to do before you go to the UCC As yet cannot comment. Still in reception Not sure More staff? Make Shotley Bridge a main hospital again Less waiting Have bigger department. Initial nurse/doctor consult could be quicker I dont It cant Open longer Cant Nothing Seems ok Reduced waiting times, appointments tend to be approximate. Nothing Couldnt be improved Have a water dispenser None, its always really good Less waiting time Dont know, adequate Less waiting time Possibly estimated waiting time I dont. These nurses/doctors do a fine job as it is Service excellent Clearer signs please Signposting better Quicker service Better signage Less waiting time No need Dont know None Car park a little unclear Quicker return telephone call Not sure Not so long to wait High chairs for disabled A re-think. Yes we need a hospital closer to home. None, very good Nothing seems to work well Good service This is the first time I have used this service. No issues. Appropriate surveys Everything ok Just less waiting time would be nice Think its great It is ok None at all Satisfactory It cant. Service is very good Not really. Ive always been impressed. Better Its fine Excellent service Quicker appointment times Nothing at this time Doctor visiting home if you cannot travel Less time wasted Be faster Length of waiting Its fine Do you feel you were treated with dignity and respect?333 (97%)0 (0%)9 (3%)Very much so Very pleased Definitely Yes! Most cordially Thanks! Yes. It was fine thanks Yes. Excellent service Yes. Very much Absolutely Yes. The receptionist was very friendly. Great hospital as always Very much Definitely Yes. Very helpful and pleasant staff Yes. I had no problems as I was treat perfectly Yes, reception staff were very friendly and helpful Yes, very well Yes, very good service Yes, I do Yes. Receptionist made me feel welcome Very much Yes, excellent Yes lady on reception was really helpful too Yes, lovely staff. Especially receptionist How did you feel before you attended the UCC?A bit nervous, split knee open Small finger and hand injured and swollen Earache Not very well. Worried and sick Unwell, uncomfortable with a damaged toe Frustrated that no other avenues of treatment were available on a Saturday Fine Confident in service as I had been before Right wrist Not too well Ankle injury Baby unwell. High temperature, rash and cold symptoms Dizzy sore ear/fullness Split head. Felt ok. Right hand. 3rd finger swollen Left hand and arm injury Broken rist Sore on corner of mouth and swelling Swelling, soreness, redness of arm Extreme pain around end of penis (infection) Right leg hurt in fall Breathing difficulties Slightly anxious Cut to left hand Right wrist and right foot injury after a fall Sore Eye Unsure if injury warranted a visit Ok Headache, sick High temperature. Chesty cough Left knee and right ankle injured In pain In pain and swollen Unwell, very painful left ear Ok apart from wound on leg Pain in left lower arm and fingers Rash on back Ill Rash Pain in left hand caused by an injury at school Lump on left testicle Sore right elbow. Unable to use Swollen arm Bad cut on leg and bruising In pain Injured finger Unsure Unwell Nervous My son had a fall at school In pain Left abdomen pain when touched with sickness In agony Sore Reaction to antibiotics prescribed the week before Scratched eye this morning with mascara brush. Irritable and keeps watering Not himself. Sometimes just sits and says silly things Headache. Blurred vision Fgr Worried Concerned! Jammed finger in car door Lower back pain going around to side High temperature. Not eating or drinking. Crying a lot. Sore throat Worried about my daughter Pain Unwell I have not attended this centre before, but I was happy with the service I received. I was in pain after a fall In a lot of pain Confident that I would get assistance from my previous experience with the UCC Daughter did not feel well In pain In pain and didnt want to go to Durham for a long wait in AE Apprehensive In pain Nose stitches coming loose. Stitch infection Very good In pain and discomfort Rash Pain in lower back. Shooting pains down legs Foot in pain across top. Really tender Dizzy. Disorientated. Sickness Very unwell Ill Fine As best as can be expected No wee. Wont drink. Bad chest. Bad cold. Something in eye Stomach pain Chest pain/dizziness/tight chest. Pain in right hand and swelling Left hand injured Ear infection Sore wrist Left eye is hurting A little apprehensive Nervous In pain Sore throat Ok Unwell Difficulty in breathing. Sore throat Something in right eye Pained Ill!! Not very well Son in pain Lower back pain Son had fevers In pain Child was in pain with arm. Staff were very friendly and efficient. I felt fine. I was here due to my daughter having an accident at school. Pain in lower stomach Apprehensive about time it may take to be seen Didnt know about Shotley Bridge drop in. Completely ill. Tonsillectomy. Post op. In pain. In great pain Unwell and anxious Felt fine apart from pain from injury Long way to drive when you have a sick child Sore Hot, sore ear Unwell Bad wily Pains in the lower back going round to the groin and down leg Abscess lower region of back Left knee injury Ill? Ok Ok Ill Ok Bitten tongue Personal Congested Pain to right wrist after playing football. Earache Requires toilet a lot. Passing urine each time. Numbness in left cheek Asthma. Tight chest. Coughing. Grazed arm due to a fall Gall bladder Unwell Painful finger Rash and blisters Swollen right thumb Painful finger and foot after an assault Cystitis Child had been stung in neck by unidentified specimen Lower right and back abdominal pain Spilt lip Unwell Scabs and rash Rask ok Chest Cut across left hand over knuckles Daughter hurt right hand Lot of pain Pain in right side front abdomen going hip to back Was stung of a wasp/bee. Arm stinging. Swollen Ok..? Apart from my ailment Fine Need stitches redone Injury to thumb Lack of breath Eczema Fine I have used the service before and have always been happy with the care Need for redressing o arm after operations at Sunderland. Distance prevented us going for fistula dressing because Sunderland staff not working today in the Renal department. Sickly little bit pain Infection on face High temp. Crying. Restless Stomach pain and sick Vomiting Sore Wasp sting in throat Fall hurt right hand Bad headache. Pain down back of neck. Sore willie. Swelling and discomfort. (My son) Really ill White mouth. Taking a while to take a bottle Bike accident. Bump to head Dizzy Fine I felt dizzy, sick and water infection and tummy ache. In pain! In a lot of pain Concerned over baby Bad Stomach Rain in r ankle Chest infection Arm hurt In pain with ankle Okay Ill and pain in the right hand and forearm Sore ankle In pain Unwell Headache. Pains in neck. Feeling sick. Pains down spine. Pains down middle of back and pains in knees Confident In pain In pain In pain Unwell. However, nervous about being seen as a time waster as eye infection. Not urgent. Stuffy nose. Chesty cough. Burnt and blistered wrist Failed contraception Anxious Cold. Shakey Son had infection in his lip. In lots of pain Backache. Chest pain. Shortness of breath. Large lump on shin. Infection after operation. Very unwell Unwell, unless I wouldnt have been here. Nervous Ok Ok, little nervous Sick stomach dizzy Ill Ill Headache, earache, high temp, pain down right arm, pins and needles in right hand. Blisters and fluid loss to back of head. Stiff neck. Unsure. They put mind at rest Bad ears Recently had appendix out. Complaining about really sore on top of stitches. Breathless, coughing Swollen knee Severe earache Bad stomach. Headaches. Sickness Large lumps behind ears. Feeling generally poorly. Unwell, vomiting, headaches High temp. Sore ear. Right one not doing a lot. Low abdominal pain heavy bleeding. Pain in right side. Rashes Sickness & chest infection symptoms. Cough. Sore throat. Patient Feedback from comments cards/telephone interviews We are really pleased with the service and care Always pleasant and helpful staff. Keep up the good work Very helpful when I know I did not need emergency care, though needed to see someone Excellent Everything was great. Thank you All telephone staff very friendly and helpful Just thank you Content Good service I think the care given at Shotley Bridge is much better than Dryburn Excellent service. I would recommend to others. Good service Very good Treated very well from start to finish. V good Keep it, save journey to Durham/Newcastle/Doctor. Called 111. Very easy and quick. Very friendly staff got me appointment taking needs into account. Very good. Great staff. Good service, always been wonderful Very good Its good to know there is somewhere to go when the doctors surgery is closed. Treated well. No great I took my granddaughter here a week ago, on Sunday ear infection, fantastic service. Always very efficient First visit. Very impressed. Happy with service Excellent service. Especially when your GP is unavailable. Excellent service. Far more efficient than UHND for all minor injuries. Very good at what they do Excellent service. Vital for the community. Keep up the good work x Very good Quick, efficient service Ive attended the UCC previously and Ive always been treated ok. Brilliant Keep up the good work. Yous arent praised enough!! As vicar & Phd the full facilities needed, hospitalisation for my wife. Pity it is limited. Great service Should re-open the hospital to a full time Prefer to attend Shotley instead of Durham. Closer and the knowledge of a swifter time to be seen Just to make the local people more aware. Especially MS workers I did not know that I should have telephoned 111. Now know Fantastic Good service, always seen quickly when with children Very useful service. Easy to access Excellent Very good Excellent service Please continue to submit completed comments cards each month. 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