ࡱ> 5@ ,bjbj22 XXtXXXXD....˹˹˹$BRZ;%"˹;..{`... חdwXv00m˹=|.˹˹˹;;X[V [ HYPERLINK "http://fbsreviewer.blogspot.com/" FBS NC II Reviewer A free reviewer for students who will take the Food and Beverage Services FBS NC II Assessment. These are notes that may not be complete and may differ from the actual assessment. Use as a helpful guide.  HYPERLINK "http://fbsreviewer.blogspot.com/2011/07/tips-fbs-nc-ii-assessment.html" \o "FBS NC II Reviewer: TIPS - FBS NC II Assessment" \t "_top" FBS NC II Reviewer: TIPS - FBS NC II Assessment fbsreviewer.blogspot.com Food and Beverage Services (FBS) NC II Free Reviewer Types of Services Banquet (Bukcet) Service For group of person Fixed price e.g. typical function Family Service Food are prepared in the kitchen and served in platter in the table Started by head of the family English Service Private dinner Typical private dinner Fine dining set-up w/ Wine service Luriat Service A plate with rice, meat, vegetable & dessert Big plate with complete meal Apartment/ Blue Plate Service Similar with family service, difference is location Located in apartment Tray Service Types of Menu 1. A la Carte - combo meal 2. Table d' Hote - Specific Menu w/ specific price Classes of Menu 1. Special party - e.g. weddings, baptismal 2. Cycle - preparation of food is combination of lunch and dinner Menu Functions 1. Breakfast 2. Morning/ A.M. Snack 3. Brunch (Breakfast + Lunch) 4. Lunch 5. Afternoon/ P.M. Snack (2 - 3 P.M.) 6. Merienda Cena (5 P.M.) 7. Dinner 8. Midnight Snack Food Sequence 1. Appetizer 2. Soup 3. Salad 4. Main Course/ Entre 5. Dessert 6. Beverages Silverwares: Spoon SPOONS Sugar spoon - a piece of cutlery used for serving granulated sugar. This type of spoon resembles a teaspoon except that the bowl is deeper and often molded in the shape of a sea shell, giving it the name sugar shell. Sugar spoons are sometimes called "sugar shovels" because of their rectangular shape and deep bowl.  HYPERLINK "http://3.bp.blogspot.com/-gEFiu2z-t-E/Tiz6nFBETgI/AAAAAAAAACQ/OEU_qoQk8os/s1600/cakefork.jpg"   HYPERLINK "http://2.bp.blogspot.com/-o_ywTOCpoDY/Tiz6sBoMgqI/AAAAAAAAAC0/kS3-kwRu_hw/s1600/tablespoon.jpg"   HYPERLINK "http://1.bp.blogspot.com/-2_l7ObcjUSw/Tiz6kKuY0KI/AAAAAAAAACM/Ck8tlr0CK3U/s1600/sugarspoon.jpg"    HYPERLINK "http://1.bp.blogspot.com/-2_l7ObcjUSw/Tiz6kKuY0KI/AAAAAAAAACM/Ck8tlr0CK3U/s1600/sugarspoon.jpg"  INCLUDEPICTURE "http://1.bp.blogspot.com/-2_l7ObcjUSw/Tiz6kKuY0KI/AAAAAAAAACM/Ck8tlr0CK3U/s1600/sugarspoon.jpg" \* MERGEFORMATINET  Ice Cream Spoon  HYPERLINK "http://1.bp.blogspot.com/-bH_OS7JiZcE/Tiz6pikgW9I/AAAAAAAAACg/pdUadwpi7OI/s1600/icecreamspoon.jpg"  INCLUDEPICTURE "http://1.bp.blogspot.com/-bH_OS7JiZcE/Tiz6pikgW9I/AAAAAAAAACg/pdUadwpi7OI/s1600/icecreamspoon.jpg" \* MERGEFORMATINET  Dessert spoon intermediate in size between a teaspoon and a tablespoon, used in eating dessert and sometimes soup or cereals. Teaspoon small, suitable for stirring and sipping tea or coffee, standard capacity one third of a tablespoon. Examples: o Grapefruit spoon or orange spoon tapers to a sharp point or teeth, used for citrus fruits and melons o iced tea spoon/ Long tea spoon with a very long handle Soup spoon with a large or rounded bowl for eating soup. Example: o cream-soup spoon round-bowled, slightly shorter than a standard soup spoon Dinner spoon Table spoon  HYPERLINK "http://2.bp.blogspot.com/-o_ywTOCpoDY/Tiz6sBoMgqI/AAAAAAAAAC0/kS3-kwRu_hw/s1600/tablespoon.jpg"  INCLUDEPICTURE "http://2.bp.blogspot.com/-o_ywTOCpoDY/Tiz6sBoMgqI/AAAAAAAAAC0/kS3-kwRu_hw/s320/tablespoon.jpg" \* MERGEFORMATINET  Silverware: Forks  HYPERLINK "http://4.bp.blogspot.com/-1mln4NX8IMY/Tiz8blQF1RI/AAAAAAAAAC8/2RPLvJMPa_w/s1600/forks.jpg"  INCLUDEPICTURE "http://4.bp.blogspot.com/-1mln4NX8IMY/Tiz8blQF1RI/AAAAAAAAAC8/2RPLvJMPa_w/s320/forks.jpg" \* MERGEFORMATINET  Cocktail fork -A small fork resembling a trident, used for spearing cocktail garnishes such as olives. Cake fork  HYPERLINK "http://1.bp.blogspot.com/-Mp_J4Ov6Tzw/Tiz8k6ZNkiI/AAAAAAAAADA/eNBW175sS3Q/s1600/cakefork.jpg"  INCLUDEPICTURE "http://1.bp.blogspot.com/-Mp_J4Ov6Tzw/Tiz8k6ZNkiI/AAAAAAAAADA/eNBW175sS3Q/s1600/cakefork.jpg" \* MERGEFORMATINET  Tea fork Escargot -or snail fork is a two-pronged small fork used to eat escargot or snails, a French delicacy. Dessert fork -a fork used for eating certain desserts, usually somewhat smaller than a dinner fork. Fish fork Salad fork -Similar to a regular fork, but may be shorter, or have one of the outer tines shaped differently. Dinner fork Table fork Silverwares: Knives  HYPERLINK "http://2.bp.blogspot.com/-C7XzvOXbOAo/Tiz8vQWEjsI/AAAAAAAAADE/4t7Z998ms8Q/s1600/knives.jpg"  INCLUDEPICTURE "http://2.bp.blogspot.com/-C7XzvOXbOAo/Tiz8vQWEjsI/AAAAAAAAADE/4t7Z998ms8Q/s320/knives.jpg" \* MERGEFORMATINET  Bread and butter spreader Salad knife Dinner knife Cocktail / Fish knife Types of Chinaware According to Material Used 1.Melamine (Plastic) 2.Ceramic (Clay) 3.Porcelain 4.Transparent Glass Chinaware Show Plate/ Underliner -11 - 12inches in diameter, underline for starters Dinner Plate -11 inches in diameter, for main course like steaks, Continental/ American breakfast, plated foods Soup bowl -9 - 10 inches in diameter, container for cream soup,(used for thick soup with underliner) Fish Plate -9 inches in diameter for fish appetizers like smoked salmon, tanguigue, chef plate, sushi, sashimi and etc. Salad Plate and Salad Bowl -8-8.5 inches in diameter, container/underliner for vegetable or fruit salad Dessert Plate -6.5 - 7 inches Bread Plate -7.5 inches in diameter for bread and butter served on the side of the cover Bouillon or Consomme Cup -container for clear soup like beef consomme, clear vegetable soup and etc.,(used for serving clear soup e.g. sinigang) Sauce Boat Monkey Dish -container for sauces like gravy, tempura sauce, etc. and SOYDISHfor kikkoman/ soy sauce, calamansi, pati, vinegar (for serving dipping sauce/ sawsawan) Demitasse saucer and cup -4 inches in diameter, underline for demitasse cup, usually used for cafespresso and hot chocolate Cup Saucer -6 inches in diameter, used for coffee underliner, maybe used also for dessert Cereal Bowl -container for cereals like arroz caldo, oats and etc. Cruet Set* -vase with salt and pepper shaker Bell* Egg cup holder* -for containing hard boiled eggs Tea Ball* Coaster -stainless is used as cover and wood or plastic as underliner* Napkin* Food Cover* Bill Holder* Oval Plate Pitcher -either stainless or glass, when used to serve water it should have a napkin* Teapot Coffee Pot -bigger than the teapot Types of Glasses Tumbler Footed Stem -For serving wine and cocktails. They all have a long stem that you hold to drink the liquid inside so that the temperature of your hand on the bowl of the glass won t warm or affect the temperature of the drink. These include: 1.Champagne flute glasses. This type of drink glass has a long stem and a long narrow bowl. 2.Cocktail glass. This is often called a martini glass. The bowl is triangular in shape so that it almost forms a right angle from the tip of the cone to the cross section of the bowl. 3.Sherry glass. This drink glass has a stem for holding but the bowl of the glass is rounder and larger than the typical types of stemware. The standard size is one that holds about 4 ounces of sherry or wine. 4.Snifter. This is a balloon shape wine glass in which the bowl is narrower at the top than at the bottom. It is mostly used for serving brandy. Mug Glasses 1.Parfait glass/ Sundae This glass has a similar inwards curve to that of a hurricane glass, with a steeper outwards rim and larger, rounded bowl. Often used for drinks containing fruit or ice cream. Typical Size: 12 oz. 2.Cocktail glass/ Martini Glass This glass has a triangle-bowl design with a long stem, and is used for a wide range of straight-up (without ice) cocktails, including martinis, manhattans, metropolitans, and gimlets. Also known as a martini glass. Typical Size: 4-12 oz. 3.Sherbet- used for ice cream 4.Margarita/coupette glass This slightly larger and rounded approach to a cocktail glass has a broad-rim for holding salt, ideal for margarita's. It is also used in daiquiris and other fruit drinks. Typical Size: 12 oz. 5.Cordial glass Small and stemmed glasses used for serving small portions of your favourite liquors at times such as after a meal. Typical Size: 2 oz. 7.Shot glass A small glass suitable for vodka, whiskey and other liquors. Many "shot" mixed drinks also call for shot glasses. Typical Size: 1.5 oz. 8.Water Goblet/ Banquet Goblet 9.Red wine glass A clear, thin, stemmed glass with a round bowl tapering inward at the rim. Typical Size: 8 oz. 10.Champagne flute This tulip shaped glass is designed to show off the waltzing bubbles of the wine as they brush against the side of the glass and spread out into a sparkling mousse. Typical Size: 6 oz. 11.White wine glass A clear, thin, stemmed glass with an elongated oval bowl tapering inward at the rim. Typical Size: 12.5 oz. 12.Old-fashioned glass A short, round so called "rocks" glass, suitable for cocktails or liquor served on the rocks, or "with a splash". Typical Size: 8-10 oz. 13.Highball glass A straight-sided glass, often an elegant way to serve many types of mixed drinks, like those served on the rocks, shots, and mixer combined liquor drinks (ie. gin and tonic). Typical Size: 8-12 oz. 14.Collins glass Shaped similarly to a highball glass, only taller, the collins glass was originally used for the line of collins gin drinks, and is now also commonly used for soft drinks, alcoholic juice, and tropical/exotic juices such as Mai Tai's. Typical Size: 14 oz. 15.Beer mug The traditional beer container. Typical Size: 16 oz. 16.Brandy snifter The shape of this glass concentrates the alcoholic odors to the top of the glass as your hands warm the brandy. Typical Size: 17.5 oz. 17.Coffee mug The traditional mug used for hot coffee. Typical Size: 12-16 oz. 18.Hurricane glass A tall, elegantly cut glass named after it's hurricane-lamp-like shape, used for exotic/tropical drinks. Typical Size: 15 oz. 19.Pousse-cafe glass A narrow glass essentially used for pousse cafs and other layered dessert drinks. It's shape increases the ease of layering ingredients. Typical Size: 6 oz. 20.Sherry glass The preferred glass for aperitifs, ports, and sherry. The copita, with it's aroma enhancing narrow taper, is a type of sherry glass. Typical Size: 2 oz. 21.Whiskey sour glass Also known as a delmonico glass, this is a stemmed, wide opening glass, alike to a small version of a champagne flute. Typical Size: 5 oz.  HYPERLINK "http://2.bp.blogspot.com/-ILDEhFVfyNk/Ti0So5PcsxI/AAAAAAAAAD0/aFpgtsugCVU/s1600/glasses.jpg"  INCLUDEPICTURE "http://2.bp.blogspot.com/-ILDEhFVfyNk/Ti0So5PcsxI/AAAAAAAAAD0/aFpgtsugCVU/s320/glasses.jpg" \* MERGEFORMATINET  Types of Beverages Non-Alcoholic: 1.Water 2.Juice 3.Coffee 4.Tea Alcoholic Spirits 3 Bucket Method 1.Washing 2.Rinsing 3.Sanitizing Napkin Folds 1.Fleur de Leis Fan 2.Birds of Paradise 3.Japanese Princess 4.Cardinal 5.Waiter's Jacket 6.The Candlestick 7.Double Candlestick 8.Candle Fan 9.Japanese Fan 10.French Fan 11.The Bat 12.Plain Fold 13.Sea Breeze 14.Flute 15.Star 16.Pyramid 17.Four Candle 18.Lotus/ water Lily 19.Cutlery Holder 20.Pineapple 21.Peacock 22.Bishop's Hat/ Mitre 23.Blossom 24.Candy 25.Cross 26.Candle with Flame 27.Small Candle with Flame 28.Petticoat Tail 29.Snail (Star with fold above) 30.Portfolio 31.Maria Clara 32.Cross Row 33.French Fold 34.Picnic Pocket 35.Rose Twirl 36.Square Dance 37.Lady Dress 38.T-shirt 39.Cat's Paw 40.Deco Bar Items Wine Bucket Shaker 2 Types: oBostonType (Body, Strainer, Cap) oGlass Bottle and Wine Opener Chopping Board -used for garnishing Knife Fruit Picker Jigger -used for measuring liquors and liqueurs Tong Bar Strainer Bar Spoon (with/ fruit picker) Muddler -used for crushing fruits Baller -used for garnishing Ice Scooper Ice Pick -used for cracking ice Can Opening Lime Squeezer Pour Spout Basic Set-Up Skills 1.Polishing silverware Moist linen Do not leave finger print 2.Placing silver/ utensils Hold silverwares on the sides with thumb and index finger supported in the middle by the middle finger Napkin Folding Water Serving 3/4s of goblet only, about an inch from the rim Food Placement:  HYPERLINK "http://4.bp.blogspot.com/-k3PAv_q7qe4/Ti0TGI8dT7I/AAAAAAAAAD4/pNBB3sL4vBU/s1600/food+placement.jpg"  INCLUDEPICTURE "http://4.bp.blogspot.com/-k3PAv_q7qe4/Ti0TGI8dT7I/AAAAAAAAAD4/pNBB3sL4vBU/s1600/food+placement.jpg" \* MERGEFORMATINET  Serving Food: Order of Service: a.Women served first, oldest to youngest b.Men served next, oldest to youngest c.Serve food counterclockwise using left hand and on left side of guest d.Serve beverage clockwise using right hand on the right side of the guest Placement of Glasses  TIPS - FBS NC II Assessment TIPS 1.Check table, chair and utensils and other items for cracks, chips and stainsthrough actual checking. 2.All forks are placed on the left side, except for the cocktail fork. 3.Pull out unneeded cutleries and china and set-up the neededbase on the order of the guest. 4.When guests are already seated, approach the table within 30 seconds. 5.If tied up with other guest, approach and tell the guest you'll get to them in a few seconds. 6.Maintain positive attitude: a.Friendly but not familiar b.No handshake, no pat on the back c.Do not stare 7.Be calm, relaxed and focused on guest. 8.Keep voice on comfortable level, speak slowly. 9.Offer appealing suggestion orsuggestive sellingbefore, while and after dinner. 10.Describe menu to guest. Use words such as fresh, fluffy, hand whipped, light, popular, delicious, tender, juicy, homemade 11.When taking the order, code your check if guest is many.  HYPERLINK "http://2.bp.blogspot.com/-g9bMoRMGXQI/Ti0GU70bLFI/AAAAAAAAADg/YiZu5gtTjPo/s1600/movement.jpg"  INCLUDEPICTURE "http://2.bp.blogspot.com/-g9bMoRMGXQI/Ti0GU70bLFI/AAAAAAAAADg/YiZu5gtTjPo/s1600/movement.jpg" \* MERGEFORMATINET  12.When taking order of group, move around the table. 13.Do not talk over guest. 14.Repeat order, if not sure. 15.Take menu when leaving. 16.Do not touch the napkin or any other item, when still asking for permission. 17.Transfer food ASAP 18.When presenting the check/ bill, never assume and never ask who is paying. Put the check on the table face down. For 2 or more guests, place check in the middle of the table. 19.Do not cross medianwhen placing utensils and order of the guest. 20.For complaints, use your H-E-A-R-T! H- hear (listen and identify complaint) E - Empathize A- Apologize R - Respond (inform supervisor) T - Take action 21.Dispose leftover following the3S (Scrape, Segregate, Stack) 22.When stocking: Biggest to smallest Do not stock too high By 10s only When clearing the dining area start with the cruet set, then silverwares, chinaware and finally the water goblet. When cutleries are touched in critical area, replace and apologize to the guest. When guest ordered 2 salad/ soup/ appetizer/ entre/ beverage/ dessert, ask the guest which one do they prefer to be served first. When serving the food/ beverage,mention the name of the food/ beverage. Critical Mistakes in FBS: Failing to Link Serving the wrong food Wrong cutlery set up Failing to repeat order No suggestive selling Forgetting to give copy of receipt to guest When cutleries are touched in critical area, replace and apologize to the guest. Right side of the guest: Beverages Dishing out Presentation of the Bill Left side of the guest: Presentation of menu list (hold menu list with left hand with the menu facing out) Taking orders Delivery of food On Fine Dining, no table napking wrapped around the pitcher. Avoid transferring tray from one hand to the other to avoid accidents. On Fine Dining, when guest did not order for soup nor salad get the table napkin and place on the left side of the guest and dish out the show plate. On suggestive selling, start w/ main dish especially if asked "what is your specialty?" Colored teapot - for black coffee White teapot - for hot water Dishing out, 3x only: Cruet set Plates and cutleries Water goblet Mese-en-place in 5 minutes only During set-up/ mese-en-place, 4 deliveries only: Cruet set Cutleries and bread plate (6 pcs) Show plate and folded napkin Water goblet In room service, on the trolley First Layer (Top): oCruet set oPaper napkin holder w/ paper napkin oToothpick oWater goblet w/ cover oCollin glass w/ cover o(Bottled water) oWater container/ pitcher oTeapot oCup and saucer oExtra table napkin oCutleries covered w/ table napkin oFood w/ cover (if space is enough) Second Layer oBill tray Third Layer oTable cloth oSanitizing agent and wiping cloth In room service, do not give copy of receipt if guest paid using 'charged to room". Just let the guest sign the receipt. In room service, if guest ordered for bread place the butter spreader next to the dinner fork. In suggestive selling (room service), do not ask questions answerable by "yes" or "no." e.g. We serve fresh fruits like orange, apple, mango. In room service: Suggestive selling Additional request Good for how many& . then repeat order When wiping table, counter clockwise direction. In Fine Dining, when guest have no reservation and paid thru signing privilege do not forget to get the name of the guest and the name of the company and its address. Verify at the counter. 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Leave on the trolley, place the food and beverage according to proper clocking. Table Skirting Tips: Be playful with colors. Careful some colors do not go well. Communicate with your supervisor, caterer and clients. Cater or follow your guest specifications and wants. Typically, the presidential and buffet table are the only table with skirting. Common Menus KANGKONG FRITTERS Description: Kangkong (water spinach) Fritters is made of fresh kangkong leaves dipped in a batter of flour, onion powder and salt and fried until crisp (or made by deep-frying batter-coated kangkong leaves). Served with dip of sour cream sauce made of mayonnaise, sour cream and shallots or plain mayonnaise with a dash of pepper. Good for people on a diet because it s healthy with a crispy taste. It could also be served to vegetarians. Kankong contains Beta carotene that is converted into Vitamin A, an antioxidant. Good for prevention of cancer and heart disease. It boosts immunity. It also has iron, phosphorus and thiamin. VEGETABLE TEMPURA Description: Slices or strip of vegetables such as eggplant, zuchini and carrots, dipped in tempura batter and briefly deep-fried. Served with soy sauce dip. Tempurais distinguished from many other battered and deep fried foods by being much lighter and tending to carry less grease.Tempura batter is made of cold water to keep the batter light and soft wheat flour. It does not use breadcrumbs. Good for people on a diet because it s healthy. It could also be served to vegetarians. For those who monitor their salt intake, lower-sodium varieties of soy sauce is recommended. Contains: Vitamin A which bolsters your vision and promotes the health of your teeth and skin. CREAM OF CORN SOUP Description: Soup made with chicken broth with creamed corn (butter, milk and corn), dash of salt to taste and sprinkled with green onions. CREAM OF MUSHROOM SOUP Description: Cream of mushroom soup is a butter and flour preparation (called a roux), thinned with cream or milk and added with mushrooms and/or mushroom broth. Soup is high in sodium and is not advisable to people who monitor their sodium, fat and calorie. On the other hand, cream of mushroom soup is a low-cholesterol food and is a smart choice for those who are primarily concerned with cholesterol levels. CAESAR SALAD Description: A saladofromaine lettuceandcroutonsdressed with freshly gratedparmesan cheese, freshly squeezed lemon juice, olive oil, egg, Worcestershire sauce, and black pepper or dressed with vinaigrette (salt, pepper, vinegar/ lemon juice/ balsamic vinegar, mustard, and olive oil). COLESLAW SALAD Description: Coleslawis consist of shredded rawcabbage and shreddedcarrots, mixed with asalad dressingsuch asmayonnaise. It may also include the addition of other ingredients, such asred cabbage,pepper,onion,grated cheese,pineapple, orapple. BEEF STEAK Description: PORK CALDERETA Description: Chunks of pork sauteed in olive oil chopped garlic, onions with tomato sauce then slow cooked in a little water until tender then wedges of golden fried potatoes, bells peppers and olives are added with salt to taste. The sauce is thereafter thickened with mashed cooked liver/ liver spread or liver pate. FRIED CHICKEN WITH BUTTERED VEGETABLE SIDINGS Description: Chickenchunks marinated in buttermilk, floured orbatteredand thenpan fried/ deep fried/pressure fried. It has crispy well-seasoned skin and rendered off of excess fat. Served with diced carrots, corn kernels and green peas sauted in butter as vegetable siding. GRILLED TUNA WITH VEGETABLE SIDINGS Description: Slice of tuna fresh catch tuna marinated inolive oil, herbs, spice and a small amount of lemon juice/ flavored vinegar,grilled and seasoned lightly with salt and pepper. Grilled peppers, onions and mushrooms make great accompaniments or vegetable sidings. LECHE FLAN Description: Composed ofcondensed milk and egg yolks steamed over an open flame with a layer of softcaramelon top. CHOCOLATECAKE Description: PINEAPPLE JUICE Description: Sweet juice extracted from pineapple. It has Vitamin C. It hasprotein digesting enzyme mixture (called bromelain). It is good for heart conditions and indeed should not be used by people with haemophilia or by those with diseases of the kidneys and liver. This is because it seems to reduce the time taken to coagulate the blood. ORANGE JUICE Description: A combination of freshly squeezed juice from fresh blood-orange, mandarin and tangerines. It has Vitamin C that assists in detoxification of the body, helps lower cholesterol and fight cough and cold. It is also good for people suffering from arthritis. ICED TEA Description: Steeped tea leaves and sweetened with honey/ sugar and served with ice. It can be mixed with flavored syrup, with common flavors including lemon, peach, raspberry, lime, and cherry. (Iced tea is traditionally served with lemon slice used as a garnish, which is often placed on the rim of the glass.) Tea contains high levels of antioxidants, some of which are called polyphenols, flavonoids, and catechins, and all of which take on the  free radicals in the body and prevent them from harming the healthy cells and thus prevent diseases. BLACK COFFEE Description: Black coffee is brewed from roasted then grounded arabica/ robusta coffee beans. Caffeine has been associated with its ability to act as an antidepressant. It also contain Polyphenols and associated with decreasing the risk of liver cancer development. Arabica coffee (fromC. arabica) is generally more highly regarded than robusta coffee (fromC. canephora); robusta tends to be bitter and have less flavor but better body than arabica. 3-in-1 COFFEE Description: An instant beverage drink composed of coffee, non-dairy creamer and sugar. Example of flavors: 3in1 Espresso 3in1 Latt 3in1 Cappuccino 3in1 Mocha 3in1 Irish Cream 3in1 French Vanilla 3in1 Hazelnut Possible Questions for Oral Questioning (FBS NC II) Possible Questions for Oral Questioning What is 3 Bucket Method? Washing Rinsing Sanitizing What is 3S? Scrape Segregate Stack What is the basic function of food service attendant (bartender, receptionist, waiter or any other position)? How do you handle guest complaint? H- hear (listen and identify complaint) E - Empathize A- Apologize R - Respond (inform supervisor) T - Take action What are the types of food service? Explain each service. AmericaService or plated service - food is already prepared in the kitchen in individual plates with garnish and accompaniment and plate is served individually to guests Russian service or platter service - food is arranged in a platter and waiter serve the food from the platter to the guests plate using a tong French or gueridon service - chef or head waiter prepare the food on the table side with some showmanship. Gueridon service for it uses gueridon trolley Buffet Service- guests line up to get their food in the buffet table Banquet Service - for group of persons and with fixed price Family Service - food are prepared in the kitchen, placed in a platter and served in a platter on the table. English Service - private dinner with fine dining set-up and typically with wine service Luriat Service - plate of food complete with rice, meat, vegetable and dessert/ plate with complete meal Apartment or Blue Plate Service - similar to family Service with difference in location as it is held in an apartment Tray Service - food is served with the use of a tray What are the examples of unsanitary/ sanitary practices? Differentiate American Service (Plated) from Russian Service (Platter). What are the common factors that need to be considered in putting up you own restaurant? Capital/ Budget Location Target Market Competitors Manning - quality, trained staff Knowledgeable about the Business Food Costing Safety and Sanitation of the Area Requirements & Permits Equipments Product/ Source of Ingredients Product Development Cite examples of the different areas of the restaurant. Tell something about the area. Cashier's Area Dining Area - where guests are seated to eat, Dishwashing Area - where cutleries, dishes and other equipments are washed, rinsed and sanitized. It is placed inside the kitchen Food Preparation Area - aka kitchen Dispatching Area Bar Counter Food Display Counter Service Station or Side Stand What is restaurant? Types of restaurant. Fine Dining Coffee shop Industrial, Student Canteen/ Cafeteria What are the procedures in fine dining? How do you rate your self 1-10 base, 10 as the highest, on your demonstration? Did you pass or fail? Why? What are the things needed in preparing the table for service? China Glasses Cloth Cutleries What are the considerations when preparing the table for service? Check equipment, check the table and then sanitize the table. How do you sanitize your hands? Wash hands for 20 sec with sanitizer/ soap and water Wash up to your elbow Rinse hand thoroughly Dry hands using single service towel or paper towels What are the qualification(s) of a good food service attendant? Service-oriented, meaning you are knowledgeable of your job roles and functions. How do you check condition of the table (and utensils) prior to service? 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