ࡱ> U@ bjbj &RPkXXXXXXX8J$ne..:hhhddddddd$fRFijdXdXXhh4dFXhXhdd ^ XXaah" ,z"{.`:ad0ea^jjtaalXXXXjXaa ddPurpose The purpose of the Quality Management Guideline is to describe the management processes required to ensure that the project will satisfy the project objectives and meet the needs of the client. The project manager summarizes the quality approach in the Project/Phase Kick-off Presentation. Quality Management focuses on the process for assuring client satisfaction in which quality standards and procedures are determined and controlled. Approach The project manager will carry out activities in three (3) key areas on each project. These key activities include: Quality Management Strategy identifying the key deliverables for the project or phase and determining the quality standards/attributes and criteria to be used for evaluating each deliverable. Quality Assurance Procedures provides management with appropriate visibility into the process being used by the project and of the products being created. Quality Assurance involves reviewing and auditing the products and activities to verify that they comply with the applicable procedures and standards and providing the project and other appropriate managers with the results of these reviews and audits. Quality Control Procedures determining activities necessary to ensure that the projects deliverables meet the quality objectives, attributes and criteria defined in the Project/Phase Kick-off Presentation. Key Steps RoleKey StepsToolsCommentsQuality Management StrategyProject ManagerDetermine the quality standards/attributes and criteria to be used for evaluating all of the deliverables. Quality standards should be specific, measurable obtainable, results-oriented and time specific. Quality Attributes include: availability, efficiency, flexibility, integrity, interoperability, maintainability, portability, reliability, reusability, robustness, testability, and usability. Consult the Requirements Specification Software Requirement Specification, if applicableQuality Attributes are non-functional requirements that describe how well a system/application performs some behavior. Example: The following items should be used as criteria to determine Quality: Zero Downtime Meets Business Needs Service License Agreements are met.Project ManagerDefine deliverables acceptance criteria. Consult the Acceptance Criteria GuidelineProject ManagerDefine project measures of success.Use the Project Initiation DocumentExample: The Methodology must be Web based with all links accessible in three clicks. Example: The server should be configured to meet current company standards specified in the referenced document.Project ManagerReview the quality measures within the project with the team. The areas of the project include verifying requirements, testing, training, system documentation, user and support documentation.Quality Assurance Procedures Project ManagerIdentify quality assurance resources. Quality Assurance resources are typically outside the project team.Quality Assurance monitors the overall quality practices of the project not each deliverable. Project ManagerReview quality planning/control procedures with the assurance resources. This includes determining the frequency of quality control.Defining what needs to be done by whom to ensure quality deliverables. Delegated Team MemberReview quality control procedures.The level of control should be appropriate and agreed to by participants.Project ManagerPlan and execute quality checkpoints at the end of each phase for approvals.Project Manager / Delegated Team MemberReview quality of deliverables at the end of each phase. If quality is not there on the deliverable, define quality improvement.Quality Control ProceduresProject Manager Identify Quality Control Team. Project ManagerProvide the following documentation to the test team: Software Requirement Specification Requirements Traceability Matrix Design SpecificationsTest LeadCreate the Test PlanProject Manager / or Delegated Team MemberEstablish defect tracking process and tools.Use the Defects Tracking Log, if applicableProject Manager/ or Delegated Team MemberReview deliverables acceptance criteria.Project Manager / or Delegated Team MemberExecute the testing of the quality of the deliverables. This includes testing the product and tracking expected results.Consult the Test PlanProject Manager / or Delegated Team MemberInclude user acceptance criteria in the quality control procedures.Use the Test Plan Summary The project manager is responsible for the overall quality of the product or service to ensure client satisfaction. Planning, implementing and controlling a quality management approach reduces the number of defects, rework, and enables continuous improvement throughout the project. References and Related Guidelines Project Management Body of Knowledge (PMBOK) Configuration Management Guideline Quality Management Guideline  FILENAME Guide_QualityManagement Page  PAGE 1 of  NUMPAGES 4 * < ? 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