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T O : E m p l o y e e s N a m e
E m p l o y e e s T i t l e
F R O M : S u p e r v i s o r s N a m e
S u p e r v i s o r s T i t l e
D A T E : D e c e m b e r 2 7 , 2 0 0 9
R E : C o u n s e l i n g M e m o r a n d u m
O n N o v e m b e r 2 0 , 2 0 0 9 y o u w e r e a s s igned to serve as the trainer for the offices annual customer service training, which was scheduled to be held on December 21, 2009. You did not schedule the training until prompted to do so, nor did you actively prepare for the training in advance of it.
On the day of the class, you were disorganized and necessary materials were not handed out. Attendees complained that you did not follow the agenda and could not answer questions asked of you.
Although you have the requisite skills to train others on the topic of customer service, and you have done so successfully in the past, your performance as the trainer in this instance was unsatisfactory. In the future, you should establish a plan to ensure adequate preparation for such a class, organize your agenda carefully and adhere to it, develop your materials, and ensure that you are adequately prepared to answer questions on the topic at hand.
Keep in mind that poor performance negatively impacts your performance evaluation and future performance issues of a similar nature may result in disciplinary action. Therefore, I urge you to make immediate improvements in each of these areas.
This is a counseling memorandum and not a disciplinary action. Within 5 calendar days after receiving this document, you may submit to your appointing authority a written response. The response will be attached to this counseling memorandum and placed in your Official Personnel File. Ф% A l w a y s i n c l u d e t h i s p a r a g r a p h i n a C o u n s e l i n g M e m o r a n d u m
I h a v e r e c e i v e d a n d r e a d t h i s d o c u m e n t ; m y s i g n a t u r e d o e s n o t i m p l y a g r e e m e n t w i t h t h e c o n t e n t .
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