ࡱ>  GI:;<=>?@ABCDEF[ $bjbj  ΐΐav3vv((()))*\. )*:2<"===& $^:ϱ([Ժ [[ϱ==}[$=(=[:yt$$q=~Ζ>)Y>0*wq(q$bzRfϱϱc:*[[[[v : E Internship Report On General Banking and Credit Management of AB Bank Limited Submitted by WWW.ASSIGNMENTPOINT.COM A bank is an establishment which makes to individuals such advantage of money as may be required and safely made and to which individuals entrust money when not needed by them to use.Kinlay Banking system occupies an important place in a nation economy. A banking institution is indispensable in a modern society. Banks safeguard money and valuables and provide loans, credit, and payment services, such as checking accounts, money orders, and cashiers checks. Banks also may offer investment and insurance products, which they were once prohibited from selling. As a variety of models for cooperation and integration among finance industries have emerged, some of the traditional distinctions between banks, insurance companies, and securities firms have diminished. In spite of these changes, banks continue to maintain and perform their primary role accepting deposits and lending funds from these deposits. AB Bank Limited, the first private sector bank under Joint Venture with Dubai Bank Ltd, UAE incorporated in Bangladesh on 31st December 1981 started its operation with effect from 12th April 1982. Dubai Bank Limited (name subsequently changed to Union Bank of the Middleast Limited) decided to off-load their investment in AB Bank Limited with a view to concentrate their activities in the UAE in early part of 1987 and in terms of Articles 23A and 23B of the Articles of Association of the Company and with the necessary approval of the relevant authorities, the shares held by them in the Bank were sold and transferred to Group "A" Shareholders, i.e. Bangladeshi Sponsor Shareholders. As of December 31, 2006; the Authorized Capital and the Equity (Paid up Capital and Reserve) of the Bank are BDT 2000 million and BDT 2582.76 million respectively. The Sponsor-Shareholders hold 50% of the Share Capital, the General Public Shareholders hold 49.43% and the rest 0.57% Shares are held by the Government of the People's Republic of Bangladesh. However, no individual sponsor share holder of AB Bank holds more than 10% of its total shares. Since beginning, the bank acquired confidence and trust of the public and business houses by rendering high quality services in different areas of banking operations, professional competence and employment of the state of art technology. During the last 26 years, AB Bank Limited has opened 71 Branches in different Business Centers of the country, one foreign Branch in Mumbai, India, two Representative Offices in London and Yangon, Myanmar respectively and also established a wholly owned Subsidiary Finance Company in Hong Kong in the name of AB International Finance Limited. To facilitate cross border trade and payment related services, the Bank has correspondent relationship with over 220 international banks of repute across 58 countries of the World. Origin of the Report: The MBA internship program is a required course for the students who are graduating from Stamford University. It is a 6 credit hour course with duration of 12 weeks in the internship program; I was attached with an organization named AB Bank Limited in New Elephant Road Branch for 12 weeks. During this period I learned how an organization works and help the customers. As a result I have decided to prepare a report on General Banking and Credit Management of AB Bank Ltd. Objective o f the Study: Primary objective: To find out the reality in practical life. To fulfill the requirement for the completion of postgraduate program. Secondary Objective: To develop the practical knowledge by the practical orientation of work. To build up the pillar of the career for near future. To know about the AB Bank Ltd (ABBL) operational activities. To identify the customer service and the credit management of ABBL Scope of Methodology: The scope of the report is limited at drawing descriptive and analytical rather than critical presentation of AB Bank Limited. Research Methodology: Some fundamental steps of research methodology have been adopted through my specialization field of study of BBA program and also from the fields of other areas. In my study I had to go for personal interaction with the organizational people of AB Bank Ltd., (Elephant Road Branch) to conduct the research work. Sources of Information: Both primary and secondary sources of information were being pursued with regards to the presentations of this study. The following procedure and sources I accessed: Primary Source: Personal observation Working at different desks of the bank Face to face conversation with other officer Face to face conversation with client Secondary Source: Annual report of ABBL 2007. Files and Folders Statement affairs Bank rate sheets Progress report of Bank Websites Different circulars sent by Head Office and Bangladesh Bank Some books on Banking Limitation: Limitation is a usual part of report analysis. Whenever any report is going on to analysis, there are several lacking to find out the result of the particular topic. To make this report, I am also faced lacking or limitation. These are given below; Three month time is not enough for such an extensive study. It is very difficult to collect all the required information in such short period. ABBL is fully centralized bank and all information is available in head office. Branch gets information when special request is made. Branch employees only know the information that the head office informed. Due to some legal obligation and business secrecy banks are reluctant to provide data. For this reason, the study limits only on the available published data and certain degree of formal and informal interview. A worthwhile study requires the analysis of as much data as possible covering various aspects of the study. But I did not have access to the various types of information about Loans & advances. To protect the organizational loss in regard of maintaining confidentiality some parts of the report are not in depth. I carried out such a study for the first time. So, in-experience is one of the main factors that constituted the limitation of the study. The Emergence of Modern Banking: The word Bank originated from Italian word Banca. Banca means long tool. In ancient time Italian Jews merchant used to do business of lending money by sitting on the tools. It is assumed that the word bank derived from the word Banca. To meet the expense of war of 117 one-type credit certificates was launched in Italy at an interest rate of 5%, it was called as Monte in Italian language and Banke in German language then German language was widely used in Italy. As a result the word Banke gradually changed to the word Banca from which the word bank originated. The linguistics and etymology suggest an interesting story about banking origins. Both the old French word Bangue and the Italian word Banca were used centuries ago to mean a bench or moneychangers table. This describes quite well what historians have observed concerning the first bankers, who lived more than 2000 years ago. They were money changers, situated usually at table or in a small shop in the commercial district, aiding travelers who came to town by exchanging foreign coins for local money or discounting commercial notes for a fee in order to supply merchants with working capital. Most of early bank was Greek in origin. The first bankers probably used their own capital to fund their activities, but it was not long before the idea of attracting deposit and security temporary loan from wealthy customers became a source of bank funding. Loans were then made to merchants shippers and landowners at rates of interests low as 6 percent per annum to as high as 48 percent a month for the riskiest ventures. Banking System in Bangladesh: The commercial banking system dominates Bangladesh's financial sector. The banking system in the territory of Bangladesh grew slowly during the British and Pakistan periods. There were only 25 bank branches in 1901 and the number grew to 668 in 1946. Creation of Pakistan was a deterrent in the sector as was evidenced by the closure of bank branches, which came down to 148 in 1950. In 1965, the number rose again to 545. Subsequent years, however, showed dramatic changes in the situation and the number of bank branches increased to 1,025 in 1970. The banking system in Bangladesh started functioning with 1,130 branches of 12 banks inherited from Pakistan. Subsequently, these banks were nationalized and renamed after being merged into six banks. The new names of the banks were the  HYPERLINK "http://banglapedia.search.com.bd/HT/S_0493.htm" sonali bank (The National Bank of Pakistan, The Bank of Bawalpur, The Premier Bank),  HYPERLINK "http://banglapedia.search.com.bd/HT/A_0063.htm" agrani bank (Habib Bank, Commerce Bank),  HYPERLINK "http://banglapedia.search.com.bd/HT/J_0058.htm" janata bank (United Bank, Union Bank),  HYPERLINK "http://banglapedia.search.com.bd/HT/R_0262.htm" rupali bank (Muslim Commercial Bank, Standard Bank),  HYPERLINK "http://banglapedia.search.com.bd/HT/P_0302.htm" pubali bank (Australasia Bank, Eastern Mercantile Bank) and  HYPERLINK "http://banglapedia.search.com.bd/HT/U_0044.htm" uttara bank (Eastern Banking Corporation).  HYPERLINK "http://en.wikipedia.org/wiki/Bangladesh_Bank" \o "Bangladesh Bank" Bangladesh Bank is the Central Bank of Bangladesh and the chief regulatory authority in the sector. The banking system comprises of 4 Nationalized Commercial Banks, 5 specialized banks and around 40 other commercial banks.  HYPERLINK "http://en.wikipedia.org/wiki/Grameen_Bank" \o "Grameen Bank" Grameen Bank is a specialized micro-finance institution which is usually not considered a schedule bank, but may be considered part of the overall banking sector of BangladesBangladesh Bank is empowered to regulate the issue of currency, maintain reserves, and manage the monetary and credit system with a view to stabilizing domestic currency, maintaining a high level of production, reducing unemployment and increasing real income. It is also responsible for fostering the growth and development of the country's productive resources. The bank has the responsibility of overseeing and regulating the country's banking system. In addition, the head office at Dhaka, Bangladesh Bank has nine branch offices, two in Dhaka city (Motijheel and Sadarghat) and one each in Chittagong, Khulna,  HYPERLINK "http://banglapedia.search.com.bd/HT/R_0079.htm" rajshahi, Sylhet, Bogra, Rangpur and Barisal. The paid up capital of Bangladesh Bank is Tk 30 million divided into 300,000 shares of Tk 100 each. The total share capital is fully paid by the government. A nine-member board of directors headed by a Governor as the chief executive oversees the affairs of the bank. Nationalized Commercial Banks The banking system of Bangladesh is dominated by the 4 Nationalized Commercial Banks , which together controlled more than 54% of deposits and operated 3388 branches (54% of the total) as of December 31, 2004. The nationalized commercial banks are: Sonali Bank Janata Bank Agrani Bank Rupali Bank Specialized Banks Out of the 5 specialized banks, two (Bangladesh Krishi Bank and Rajshahi Krishi Unnayan Bank) were created to meet the credit needs of the agricultural sector while the other two ( Bangladesh Shilpa Bank (BSB) & Bangladesh Shilpa Rin Sangtha (BSRS) are for extending term loans to the industrial sector. The Specialized banks are:  HYPERLINK "http://en.wikipedia.org/w/index.php?title=Bangladesh_Krishi_Bank&action=edit" \o "Bangladesh Krishi Bank" Bangladesh Krishi Bank  HYPERLINK "http://en.wikipedia.org/w/index.php?title=Bangladesh_Shilpa_Bank&action=edit" \o "Bangladesh Shilpa Bank" Bangladesh Shilpa Bank  HYPERLINK "http://en.wikipedia.org/w/index.php?title=Rajshahi_Krishi_Unnayan_Bank&action=edit" \o "Rajshahi Krishi Unnayan Bank" Rajshahi Krishi Unnayan Bank  HYPERLINK "http://en.wikipedia.org/w/index.php?title=Bangladesh_Shilpa_Rin_Sangstha&action=edit" \o "Bangladesh Shilpa Rin Sangstha" Bangladesh Shilpa Rin Sangstha  HYPERLINK "http://en.wikipedia.org/w/index.php?title=Basic_Bank_Ltd&action=edit" \o "Basic Bank Ltd" Basic Bank Ltd (Bank of Small Industries and Commerce) Other Commercial Banks Pubali Bank Ltd. Uttara Bank Ltd. Arab Bangladesh Bank Ltd. IFIC Bank Ltd. Islami Bank Bangladesh Ltd. National Bank Ltd. The City Bank Ltd. United Commercial Bank Ltd. Eastern Bank Ltd. NCC Bank Ltd. Prime Bank Ltd. SouthEast Bank Ltd. Dhaka Bank Ltd. Al-Arafah Islami Bank Ltd. Social Investment Bank Ltd. Dutch Bangla Bank Ltd.  HYPERLINK "http://en.wikipedia.org/w/index.php?title=Standard_Bank_Ltd&action=edit" \o "Standard Bank Ltd" Standard Bank Ltd One Bank Ltd. Exim Bank ltd. Mercantile Bank ltd. Bangladesh Commerce Bank ltd. Mutual Trust Bank ltd. First Security Bank ltd. The Premier Bank ltd. Bank Asia Ltd. Trust Bank Ltd. Mutual Trust Bank Ltd. BRAC Bank ltd. Shahjalal Bank ltd. Jamuna Bank ltd. Commercial Bank of Ceylone Ltd. Standard Chertered Bank Habib Bank ltd. State Bank of India National Bank of Pakistan Citibank N.A. Woori Bank HSBC Bank Alfalah There is no independent merchant bank, investment bank or exchange bank in Bangladesh. However, some commercial banks carry out merchant banking in addition to their usual banking activities. Recently, the Securities and Exchange Commission of the country issued permission to 25 financial institutions to do merchant banking. Commercial and specialized banks invest their funds in different sectors of the economy. A total of 22 private leasing companies and financial institutions were given permission to conduct investment activities in various sectors of the economy. ABB at a Glance: The Company was incorporated on 31st December, 1981 under the Companies Act 1913 and listed in the Dhaka stock Exchange Ltd. and Chittagong Stock Exchange Ltd. The Company was also issued Certificate for Commencement of Business on the same day and was granted license on 27th February, 1982 by Bangladesh Bank under the Banking Companies Act 1991 and started its banking operation on 12th April, 1982. As envisaged in the Memorandum of Association and as licensed by Bangladesh Bank under the provisions of the Banking Companies Act 1991, the Company started its banking operation and entitled to carry out the following types of banking business: All types of commercial banking activities including Money Market operations. Investment in Merchant Banking activities. Investment in Company activities. Financiers, Promoters, Capitalists etc. Financial Intermediary Services. Any related Financial Services. The Company (Bank) operates through its Head Office at Dhaka and 71 branches. The Company/Bank carries out international business through a Global Network of Foreign Correspondent Banks. Vision: To be the trendsetter innovative banking with excellence and perfection. Mission: To be the best performing bank in the country. Goal: The word AB Bank implies the meaning of its Operation. To achieve the desired goal, it has the intention to pursuit of excellence at all stages with a climate of continuous improvement. Eventually the bank emphasizes on the following goals: Achieving excellence in customer - service next to none and superior to all competitors. Be the most caring and customer friendly and service oriented bank. Creating a technology based most efficient banking environment. Maintaining consistency in improving the service quality and customers perception regarding the bank. Maintaining a constant growth in sales and profit time to time Maximizing share holders wealth, by increasing the share price Making an effective contribution to the overall socio-economic growth of Bangladesh. Corporate Slogan: To be the trendsetter for innovative banking with excellence & perfection and bonding generations. Birth of The Logo: The coat of arms of the new logo is inspired by traditional Shital Pati or Sleeping Mat. The knit and the pattern of interlace in the new logo that echoes the intricate weave of shital pati symbolizes bonding. This bonding reflects the new sprit of AB Bank. Company Profile: Name : AB Bank Limited Address: Corporate Head Office: BCIC Bhaban, 30-31, Dilkusha C/A Dhaka 1000, Bangladesh. Tel: +88-02-9560312 Fax: +88-02-9564122, 23 SWIFT: ABBLBDDH E-mail: info@abbank.com.bd Web: www.abbank.com.bd Type of Organization: Private limited company. Date of Commencement of Business as full fledged commercial Bank: 27 February 1982. Head Office Division & Department: Division Credit Division (Corporate, SME & Retail) Treasury & international Division Financial Administration Division Business Development Division Banking operation Division Human Resource Division Board & Company Affairs Division Card Division Internal Control & Compliance Division (ICC) General Service Division Department Audit & Inspection Department Compliance Department Monitoring Department Merchant Banking Department Reconciliation Department Share Department Public Relation Department Recovery & Monitory Department Inventories Department IT Department Branches: 71 No. of Employees: 1725 Credit Rating: Credit Rating Agency of Bangladesh Limited (CRAB) has adjudged A2 (Pronounced Double A Two) rating in the Long Term and ST2 rating in the Short Term to AB Bank Limited for year 2007. Date of Rating: 15 May 2008 Validity: 1 (One) Year Operating Profit: 3325.29 million (2007) Total Capital: 4785.00 million (2007) Total Asset: 63549.86 million (2007) Deposits: 53375.35 million (2007) Loan & Advances: 40915.35 million (2007) Total Contingent Liabilities : 27287.65 million (2007) Cost of Fund: 10.54% (2007) Investments: The total investment portfolio of the bank stood at Tk. 8884.60 million in December 31, 2007. The investment portfolio includes treasury bills, government bonds, share of different companies, debentures and bonds, prize bonds etc. The investment is made primary to meet SLR requirement. Return on Investment: 22.87% (2007) Return on Assets: 3.41% (2007) Income from Investment: 1734.31 million (2007) International Trade: ABBL has designed Trade Finance Products to cope with the changing foreign market arena. The bank offer a broad spectrum of trade finance products namely issuance of documentary credit, advising, confirmations, forward covers, pre-shipment and post-shipment finance, negotiation and purchase of export bills, discounting of bills, collections etc. Import: Import volume of ABBL in 2007 reached Tk. 4844.14 million. The main import items were capital machineries, industrial raw materials like- edible oil, crude edible oil, textiles, fabrics, milk powder, scrap vessels etc. Export: In 2007 the export volume of ABBL reached Tk. 2067.66 million. The items handle in export trade were ready-made garments, frozen fish, and other products. Treasury Operations: Efficiency Treasury management offers exciting profit potential in volatile time when other markers are unstable and insecure. ABBL has got a very efficient manpower to run a local money market as well as foreign currency market in product way. Treasury operation of the bank includes foreign exchange dealings, money market operations, assets liability management and other fixed income products. Assets Liability Committee (ALCO) guided banks cash flow and treasury operations. The dealing room in engaged for efficient functioning in the foreign exchange market to hedge the foreign exchange risk and to manage the dealing room with fairness, transparency and discipline within the tolerance. Total treasury operation of 2007 was 1916.00 million. Foreign Inward Remittance: AB Bank has established inward remittance arrangements with a number of exchange houses to facilitate wage earners to remit their money to Bangladesh. Besides, AB Bank signed an agreement with RIA an exchange house having extensive presence world-wide to enhance the remittance network. AB Bank also focusing on enhancing the customer service windows through the existing 70 branches network. Also an ATM based remittance network, predominantly on card base, is being worked upon through the proposed IT Joint Venture with few other Banks of the country.Corporate clients of AB Bank remain another major source of foreign currency. Bank is also trying to broaden its base through solicitation of indigenous export clients. Total remittance at the end of the year stood at USD million 156.36 registering a growth of nearly 19% over last year. Risk Management: The management of AB Bank acknowledges that risk in an integral part of business and gives full cognizance to the importance of various risks involved in the banking business. The Board of the bank and its committees, like- Executive committee and Audit committee work in tandem with the credit committee, Asset liability committee, Management committee and the Internal control & compliance division etc has also endorsed the views of the management and instructed to implement the same in line with Bangladesh Bank directives. The bank has also taken initiatives to structure the banking activities in line with Bangladesh Banks risk management guidelines. The risk management of the bank covers a wide spectrum of risk issues and 5 core risk areas of banking; credits risk; foreign exchange risk; operational risk; Money laundering risk and assets liability management risks has been implemented and are being complied. The risk areas are manned and headed by skilled and senior professionals. Off Balance Sheet Items: In 2007 the total Off Balance Sheet items amounted to Tk.476.81 Lac in 2007. Off Balance Sheet items include Letter of Credit, Letter of Guarantee, Bills for Collection, Acceptance Endorsement and other Contingent Liabilities. Correspondent Banking Relation: AB Bank has a very strong Correspondent banking network around the globe. The bank has SWIFT Bi-lateral Key Exchange (BKE) arrangements with 213 renowned banks around the world. The bank is able to carry out their International Trade Business with most of the global trading regions. They have 26 Nostro Accounts with different correspondent banks. They earn interest and rebates on overseas business through these accounts. Due to their strong correspondent relation with overseas banks, they could send 12 officials of their bank to attend foreign trainings or seminars. They enjoy also the credit lines of substantial amount offered by their different correspondent banks, which help them to honor their LCs and fulfill their payment commitments abroad. Corporate Governance: Corporate Governance has been considered most essential aspect for efficient management of a company. AB Bank emphasis on the corporate governance in promoting a sound management. The objective of the bank is to comply with all regulatory requirements, ensure equitable treatment of all stakeholders, confirm full and fair disclosure of financial and all other material information and show respect for norms of business ethics and social responsibility. The Board of Directors, Executive Committee, Audit Committee and other committees of the management of ABB perform their respective part with accountability and transparency. The bank follows the guideline started below to ensure corporate governance: In accordance with the guidelines of Bangladesh Bank the number of Directors in the Board is 13. The Board of Director has two committees, namely Executive Committee and Audit Committee. The Board and the Executive Committee review the policies and guidelines issued by Bangladesh Bank. The Executive Committee approves the loan proposals as per the policies of the Board. At least one Board meeting is held every month. The Board reviews the policies related to credit and other major operations in order to establish effective risk management. The Board ensures the compliance with the rules and regulation of Securities and Exchange Commission (SEC) and other regulatory bodies. The Audit Committee ensures the implementation of policies, manuals, instructions and audit compliance of the bank. The Audit Committee discuses banks audit plan and risk management procedures with the management and external auditors. The Management performs activities in line with policies and limits as approved by the Board. Information related to the banks risk management, capital adequacy, earning per share and other disclosures as per requisites is provided in the Annual Report to facilitate the valued shareholder to get an overview of the bank. Main Share Holder: Main share holder comprise leading industrialist and business magnets of the country. The Board of Directors of AB Bank 11 directors which include a Chairman and a Vice Chairman. Mr. Faisal M. Khan (Chairman) Mr. Sajedur seraj (Vice-Chairman) Mr. M. Wahidul Haque Mr. Golam Sarwar Mr. S. M. Salahuddin Mr. Mohammad Tipu Sultan Mr. Sayed Afjal Hasan Uddin Mr. Faheemul Haque Mr. Mshaal kabir Mr. Salah Uddin Mr. Kaiser A. Chowdhury Earning per Share: Tk.256.10 (2007) Dividend: The Board of Directors of AB Bank Limited recommend 200% Dividend for the year ended December 31, 2007 after keeping provisions as required by the applicable Acts and Laws. Main Customer: Due to the predecessor companys involvement investment financing sector of the company the bank inherited its top corporate customers. Moreover the bank is involved in import trade financing. Bulk importers of customer durable, food grains industrial raw materials are its customer. The bank has financed in textile and apparels sectors. The bank has a trend of choosing customers from diversified groups. The bank has first class customers in the construction sectors involved in high rise building heavy construction and roads and high way construction. Corporate Social Responsibility: AB Bank has always been spontaneous in responding to its social commitment. As a part of corporate social responsibility, ABBL has two pronged- policy driven and direct participant through specific program. On the policy aspect bank has set guidelines for industries in various sectors with emphasis on environmental compliance requirements. In certain sector like RMG, Knitwear etc our clients must have to be compliant with BGMEA requirements and also must be compliant on other aspects like minimum wages. For steel Re-rolling mills &others types of manufacturing concerns safety & waste disposal standard norm is one of the deciding factor for credit extension. In respect of trade finance for fertilizer chemicals etc adherence to the respective regulatory certification and storing conditions is mandatory prior to extension credit or service prior.Arab Bangladesh Bank Foundation is the vehicle for specific program oriented CSR activities of the Bank. AB has been active all-through in the sports area for quite sometime now. Like Cricket tournament, Table Tennis & Volleyball in different forms through organizing tournaments or through sponsorship of particular events. In 2007, AB Foundation participated disaster relief operations for the landside victim in Chittagong; SIDR affected people of the coastal areas and for the flood affected people across the country. Banks also run a media campaign for SIDR rehabilitation program. Foundation also contributed taka 2.0 lac towards Sabina Yasmeen Chikitsha Shahayok committee fund for treatment of this renowned singer of the soil. Also participated in the Training Academy of the Dhaka Stock Exchange. About 8.0 lac taka was donated for the DSE training academy. AB also has been a regular contributor to the Bangladesh Institute of Bank Management. ManagementStructure(In NER Branch):   SHAPE \* MERGEFORMAT  Job Description: Through my 12 weeks internship program, I was worked in AB Bank Ltd. in New Elephant Road Branch. I worked there in two department, these are General Banking and Credit. My job description is given bellow;- General Banking:- Customer Service & Account Opening: Front desk job description Information provide to the customer about the product. Data entry Account opening (Saving Account, Current Account, FDR etc.) Account closing (Saving Account, Current Account, FDR etc.) Cheque Book serious posting Cheque Book issue Cheque received Transfer (money transfer from one account to another) Pay Order issue Pay Clip issue Pay Order posting Pay Clip posting Phone call attend Give account statement to the customer Cut the statement and cheque book issue charge Give account information to the customer Remittance & Clearing: Remittance section job description Payment order Demand Draft Telegraphic Transfer Travelers Cheque Mail Transfer Clearing section job description Inward Clearing Outward Clearing (send the received cheque to the principal branch) Outward return Inward return Data entry Give account information to the customer (cheque deposited or return) Call those customers whose cheque is returned. Transfer (cut the charge for some purpose) Pay Order Adjust Pay Clip Adjust OBC (Outward Bill for Collection) Check the daily transfer. Transfer (FDR interest rate transfer to the saving account) Data Entry Credit:- Information provide to the customer about the product. Data entry Account opening (Loan account) Type proposal General Banking: (Department in Elephant Road Branch): Customer Service This department mainly gives service to their customer. The officers of this department always solve the problem of their customer. Provide information and aware people about the products of ABBL are the main jobs of the officers.     The main function of customer service department Information provide to the customer about the product. Account opening Account closing Cheque Book issue Cheque received Pay Order and Pay Clip issue Customers attend Customers phone call attend Give account statement to the customer Give account information to the customer A/C Opening & Cheque Management: This department involves certain stepwise work flow and observance of separate documentation formalities for each type of account as well as deferent categories of customers. Generally they have to fill some forms are required for opening of an account. Such as--- Account Opening Application Form. Specimen Signature Card. Cheqe Book Requisition slip Deposit Slip Book Terms & Conditions ETP ( Expected Transaction Profiles) KYC ( Know your Customer) Form Mandates Form, if the account is desired to be operated by a third party Also. Before opening an A/c the bank should obtain satisfactory evidence of the identity of the person intended to open the account as per section 19 Ka of the Prevention of money Laundering Act 2002 & perform due diligence. This process is completed by fulfilling the documentation requirements (Account Application, bank References, Source of Fund & Identification etc.) and also a Know Your Customer profile which is used to record a clients source of wealth, expected trasaction activity at its most basic level. The prospective client has to submit necessarily, further documents as per guidelines of Bangladesh Bank & banking practice, which veries with regard to the type or pattern of the account. Like Two copies passport size photo of the account holders Signature of the account holders Nominee sign & photo An Introducer (an employee of OBL) Copy of Passport / Word commissioners certificates / National ID / Driving License. When the person intended to open an account submit all necessary forms and supprting documents and make initial cash deposit as per requirement an account is opened in his/her name. Soon after opening the account a letter of thanks is issued to the customer as per prescribed perform under registered post with A/D. Additional documents to be obtained from the customer depending on the type or constitution of the account. Like--- Sole Proprietorship Account: Copy of valid Trade License issued by Local Govt. authority(City Corporation, Pourashava, Union Parishad etc.). Permission from Bangladesh Bank ( For Buying House, Indenting or other specific businesses) TIN issued by Income Tax Authority. The personal identity of the proprietor of the firm has to be established by any of the documents as mentioned in Individual or Joint Customer Category. Limited Company Account: Certified copy of the Memorandum & Articles of Association of the Company. Certificate of incorporation. Certificate of commencement of Business( For Public Limited Companies Only) Extract of the Board resolution sanctioning the account opening and signing authority. List of the Director with address in form- Xll. Copy of valid Trade License. The personal identity of the Directors or beneficial owner(s) proprietor of the firm has to be established by any of the documents as mentioned in Individual or Joint Customer Category. Partnership Account: Certified Copy of Partnership Agreement. List of the Partners with address. Extract of resolution of the partners meeting Copy of valid Trade License. Identity of all Partners Evidence of the trading address of the business. An explanation of the nature of the business. Cash: The Cash Department manages all of incoming and outgoing cash payments.     The main function of cash department Maintenance of Specimen Signature Cards. Receive the money. Receiving of cheqes. Verified the notes. Pay the money. When branch need money, this department collect money from principal branch. When branch has excess of money, send the money to the principal branch. Cash Limit (In NER Branch): Volt Limit50 LacCounter Limit15 LacTransit Limit75 Lac Clearing Collection of cheques, drafts etc. on behalf of its customers is one of the basic function of a commercial bank. The department which performs this function is known as Clearing Department. Clearing stands for mutual settlement of claims made in between member banks at an agrees time and place in respect of instruments drawn on each other within the same clearing house. Types of Clearing: Outward Clearing: Outward clearing means when a particular branch receives instrument drawn on the other bank with in the clearing zone and sends those instruments for collection through the clearing arrangement is considered as outward clearing for that particular branch. Inward Clearing: When a particular branch receives instruments which are on themselves and sent by other member bank for collection are treated as inward clearing of that branch. Outward Returned: Clearing return (outward) includes those cheques which were presented to us the preceding clearing by other banks but we have to return them unpaid to the collecting bank owing to various reason. Return of the 1st clearing are exchange in the special clearing. Inward Returned: Clearing Returns (inward) consists of those instruments which were presented by us to other banks for payment in the preceding clearing but we have been returned unpaid by them due to one reason or the other through the Clearing House. Remittance: Among different services rendered by a commercial bank to its customers, remittance facilities are very important and popular to the customer. It is an important part of GB. Banks extended these facilities by providing quick services towards its clients by means of receiving money from one branch of the Bank and making arrangement for payment to another branch with the country. There are mainly two types of remittance --- Inward. Outward. The remittance facilities of a commercial bank enable its clients- Remittance means sending of money from one place to another. Remittance facility is extended to the customers to enable them to avoid risk arising out of theft, loss etc. in carrying of cash money from one place to another. Banks take the risk and ensure payment to the beneficiary by charging the customer Exchange or Commission. Considering the urgency and nature of transaction the method of remittance may be categorized under: Payment order Demand Draft Telegraphic Transfer Travelers Cheque Mail Transfer Finance Control: This department performs daily functions of collecting and accounting for taxes, receipt of grants and other income, preparing deposits, account analysis, payroll, and processing purchase orders, check requests, paying vendors, monitoring and reporting on grants and budgets and various other projects to assist tribal members, staff and directors with accounting administration. The main function of Accounts is Budget Preparation Procurement & Payment Payroll Financial Statements Account analysis Monthly, half yearly and yearly closing Interest updated Govt. vat and tax send to the Head Office Daly transfer execute Credit: The credit department approves the loan of Corporate Banking division. The approval is mainly based on the risk analysis of the corporate clients done by the Corporate Banking division. The main function is monitoring credit facilities granted by the corporate banking unit. Its function is to make sure that credit has been provided in a right manner. This department ensures that internal controls of the corporate relations are maintained. The main function of Credit department is, To manage ABBL credit portfolio. Processing of credit applications and approvals Aware people about the credit scheme. Credit disbursement Investigating and resolving unauthorized deductions To encourage loan repayment loan. Collecting from billed customers. Trade Finance: The foreign exchange department transfers wherever one  HYPERLINK "http://en.wikipedia.org/wiki/Currency" \o "Currency" currency is traded for another. Foreign exchange held abroad by foreign nationals or foreign business houses, expect to the extent responding earning abroad in respect of business conducted in Bangladesh or service rendered while in Bangladesh. The main function of Foreign Exchange department is, To open import L/C (letter of credit) and make payment their against. Verified master L/C and open back to back L/C their against. Issue exports L/C. Received and payment foreign remittance Send all types of statement (foreign exchange related) to Bangladesh Bank. Consumer Banking: Their aim to satisfy all clients, regardless of how big or small they may be. Individuals are counseled on the best type of accounts suitable to them such as Current, Savings, Short Term Deposits, Fixed Deposits, Consumer Asset and Liability Products, etc. Apart from the conventional banking operations ABBL strives to introduce an array of products and services and already launched a number of consumer banking products with the aim of popularizing consumer banking operations and offer higher return to its clients. Consumer Banking Products are: Saving Deposit Current Deposit Fixed Deposit Short Term Deposit Monthly Savings Deposit Monthly Income Deposit Deposit Double Scheme Millionaire Scheme Deposit Quarterly Basis Deposit Scheme Profit First Deposit Scheme Saving Deposit Account: Savings account generally opened by individuals for saving purposes depositing over a period of time. This type of accounts earns interest at a prescribed rate. Account is eligible for individuals savings, transaction, investment, loans repayment and payroll purpose. Requirement for personal account: savings and access (single) and graduate account. AOF: The account opening form (AOF) completed properly. Introduction: Duly introduced by an existing accounting holder having satisfactorily relationship with AB Bank for at least six months Photograph: Two copy of account holder photograph duly signed by introducer. Nominee: Signature of nominee on the AOF along with the relevant portion and also with a photo duly attested by applicant. Document: Valid passport/ driving license/, voter ID card,/ reference letter by the first class gazette officer and one copy photo of the account holder signed by officer(affidavit is not acceptable), organizational photo ID.(commissioner certificate, certificate from Gazette officer is not acceptable ) Any kind of over writing must be signed by applicant in AOF. Name, father's name, mother's name, date of birth, address, have to match with supplied documents. Transaction profile and important document are the essential parts of all account opening. Requirement: Completed AOF with Personal declaration Resent Photograph Two copies of A/C holder. Nominee Photograph one copy attested by A/C holder. Introduction. Passport / Word Commission certificate/ Employee certificate/ Driving license/ Employee ID card. Initial deposit (TK 10000). Current Deposit: Current account is an efficient and convenient way of handling their daily finances. A frequent transaction of the account that provides customer convenience and flexibility. Put an end to peoples worries about carrying large sums of money when they need it. In the current account, the account holder does not get any interest on deposit money. The account holder can withdraw and deposit his money any branch of ABBL. The minimum deposit is Tk. 5000 to open a current account. A current account may be opened by any firms , companies, clubs, association, corporate body, trust, liquidators etc. Requirement for current account and access (single) and graduate account. AOF: The account opening form (AOF) completed properly. Introduction: Duly introduced by an existing accounting holder having satisfactorily relationship with AB Bank for at least six months Photograph: Two copy of account holder photograph duly signed by introducer. Nominee: Signature of nominee on the AOF along with the relevant portion and also with a photo duly attested by applicant. Document: Valid passport/ driving license/, voter ID card,/ reference letter by the first class gazette officer and one copy photo of the account holder signed by officer(affidavit is not acceptable), organizational photo ID.(commissioner certificate, certificate from Gazette officer is not acceptable ) Any kind of over writing must be signed by applicant in AOF. Name, father's name, mother's name, date of birth, address, have to match with supplied documents. Transaction profile and important document are the essential parts of all account opening. Sole proprietor, partnership, NGOs: Requirement: Completed AOF with sole proprietorship declaration Resent Passport Size Two copies Photographs. Nominee Photograph one copy attested by A/C holder. Introduction. Passport / Word Commission certificate/ Employee certificate/ Driving license/ Employee ID card. Initial deposit (TK 5000). Seal/ Rubber stamp. Proprietorship Agreement Form. Up-to-Date Trade License. Tin Certificate. Vat Certificate. In case of Partnership all the above mentioned entry in addition with- Deed in case of partnership Passport of all partners EPT and Terms & Conditions KYC (Know your customer from which fill up by the officer) required for all partner) Fixed Deposit: Fixed deposit is the same as a term or time  HYPERLINK "http://www.anz.com/edna/dictionary.asp?action=content&content=deposit" deposit.  HYPERLINK "http://www.anz.com/edna/dictionary.asp?action=content&content=money" Money may be placed with a  HYPERLINK "http://www.anz.com/edna/dictionary.asp?action=content&content=bank" bank,  HYPERLINK "http://www.anz.com/edna/dictionary.asp?action=content&content=merchant_bank" merchant bank, building society or  HYPERLINK "http://www.anz.com/edna/dictionary.asp?action=content&content=credit_union" credit union for a fixed term at a fixed rate of  HYPERLINK "http://www.anz.com/edna/dictionary.asp?action=content&content=interest" interest which remains unchanged during the period of the deposit. Depositors may have to accept an interest penalty if they break the deposit, ie, ask to take the money out before the agreed period has expired. ABBL fixed deposit interest rate is made through the rules of Bangladeshi Government. The minimum opening balance of FDR is Tk. 1000. Customers have the freedom to choose the desire period from 3 months to 3 years or above and carry interest at varying interest rates according to the period of maturity as may be prescribed by the head office from time to time. If any one wants, they can auto renew their fixed deposit. The interest rates are given below--- Fixed Deposit Receipt Rate of InterestRange 3 (Three) Months11.75%0,00,0001-10,00,0012.25%10,00,001- 20,00,00012.50%20,00,001 30,00,00012.75%30,00,001- 100,00,00013.00%100,00,001 & above6 ( Six) Months12.00%0,00,0001-10,00,0012.50%10,00,001- 20,00,00012.75%20,00,001 30,00,00013.00%30,00,001- 100,00,00013.25%100,00,001 & above1( One) Year12.50%0,00,0001-10,00,0013.00%10,00,001- 30,00,00013.25%30,00,001 50,00,00013.50%50,00,001& above2( two) Years13.00% ------------ If the customers need money before the end of their fixed deposit period they can withdraw their money. For this purpose, the customer needs to give an application to the branch manager of ABBL. The customer does not get the interest of the fixed deposit; but they get the interest rate of saving deposit. Some charge will cut from the customer as an excise duty and but no service charge will taken. The charges are given below;- Fixed DepositExcise Duty5,000 to 100,000Tk. 120100,001 to 10,00,000Tk 25010,00,001 to 1 croreTk 5501 core to 5 crore Tk 25005 crore to above Tk 5000 Short Term Deposit: Short Term Deposit (STD) account heid in this type of accounts shall be payable on short term notice for 7 days or 30 days. Short term deposits are opened by sector corporations, limited companies, firms, NGOs, societies or financial services or institutions etc. These are interest bearing accounts. The rate of interest is fixed by head office. Interest is calculated on daily basis. No overdraft is allowed against STD. Such as, interest rate on the deposit (5%), affordable minimum balance (Tk. 5.00 lac & above) any branch banking. Requirement (Sole proprietor, partnership, NGOs): Completed AOF with sole proprietorship declaration Trade License. Tin certificate Passport of proprietor/ main signatory Two copy of photograph Company Seal In case of Partnership all the above mentioned entry in addition with- Deed in case of partnership Passport of all partners KYC (Know your customer from which fill up by the officer) required for all partner  Monthly Saving Deposit Scheme (MSDS): Monthly savings deposit scheme is a liability product where existing and prospective customers can open an account in his/ her name or in the name of minor with an amount of TK. 500/- or its multiple. The client shall have to agree to deposit similar amount on monthly basis for tenure as per the terms agreed upon. The product will be designed by H.O. from time to time. Terms and Condition Deposit will be Tk. 500; 1000; 2000; 5000 and multiples of Tk. 5000 thereof. Amount shall come into effect from the 1st week of the month or the subsequent months. Consumer can select a period of 5or10 years, depending on his or her convenience. Customer is eligible to open more than one account in the same branch. Monthly installment of any plan will be debited from customers saving or current account as auto transfer arrangement. If the customer fail to pay 3 consecutive installments then the plan will cease to function and payment will be made as per as following clause. For premature encashment, interest will be paid as per prevailing saving rate but no interest will be paid if enchased with in one year. In cash of death ,deposit will be encashed will applicable interest and Loan Advantage The customer can avail loan up to 75% of the deposited amount against lien of this plan will be Tk. 15, Monthly Income Deposit Scheme (MIDS) : Monthly Income Deposit Scheme is a liability product where the existing customer as well as the prospective customer can create term deposit in his/ her name with a principal amount of TK. 1,00,000/- or its multiple for a tenure of 03 or 05 years and shall be entitled to receive a fixed income on monthly basis as per the terms and conditions of the product. Interest for 3 Years will be 12% & for 5 Years will be 12.24%. Terms and Condition Any individual, NGO, Education Institution, Trust, Society etc. may invest their saving in this plan. The customer may open more than one account in the same branch. Minimum deposit is Tk. 1, 00, 000 or in multiples thereof. Subject to a maximum amount of TK. 50, 00, 000 either singly or jointly. Duration will be 3 years and 5 years. For premature encashment, interest will be paid as per prevailing saving rate but no interest will be paid if encashed with in one year. Monthly is subject to tax & other duties which The Govt. of Bangladesh may impose from time to time. Two Photographs will be required for the deposit under this scheme, alongwith a photograph of nominees duly attested by the depositor. In case of death, deposit will be encashed will applicable interest and paid to nominee(s). Loan Advantage The customer can avail loan up to 80% of the deposited amount but minimum loan amount against this plan will be Tk. 25,000. Deposit Double Scheme (DDS): Double your Deposit scheme allows a customer to double his/ her deposit in 6 Six years at a market competitive rate. The product offers the flexibility of premature encashment at a predetermined. Interest will be paid 12.25% for 6 years. Terms and Condition Initial deposit of ABBL DDS is TK. 50,000.00 or its multiples thereof. Subject to a maximum amount of TK. 5, 00,000.00 either singly or jointly. Duration will be 6 years. For premature encashment, interest will be paid as per prevailing STD rate for 6 months, Saving rate for 1 year, 10.50% for 2 years, 11.00% for 3 years, 11.50% for 4 years & 11.75% for 5 years. Monthly is subject to tax & other duties which The Govt. of Bangladesh may impose from time to time. Two Photographs will be required for the deposit under this scheme, alongwith a photograph of nominees duly attested by the depositor. In case of death, deposit will be encashed will applicable interest and paid to nominee(s). Loan Advantage The loan may be allowed up-to 80% of the principal amount. Millionaire Scheme Deposit: Millionaire Scheme Deposit is a regular savings account with provision for monthly savings for getting the one million on maturity. The monthly savings amount will be fixed based on the tenure of the Scheme account for accumulating deposit for one million. The tenure of the scheme will be Minimum 3 years to 6 years.  Terms and Condition: Any individual, NGO, Education Institution, Trust, Society etc. may invest their saving in this plan. Consumer can select a period of 3/4/5/6 years. Customer is eligible to open more than one account in the same branch. Monthly installment income will be debited from the customer saving or current account. For premature encashment, interest will be paid as per prevailing saving rate but no interest will be paid if encashed with in one year. In case of death, deposit will be encashed will applicable interest and paid to nominee(s). Loan Advantage: The customer can avail loan up to 90% of the deposited amount but the facility will be allowed after one year of opening the A/C. Quarterly Basis Deposit Scheme: Quarterly Basis Deposit Scheme is a fixed deposit account. To increase the deposit base of ABBL at least by 1.00%in 2008. Interest Income is payable on Quarterly basis to the depositor. The tenure of the scheme will be 3 years. The tenor of the deposit will be effective exactly from the date of opening the deposit & not for calendar months. The deposit will be minimum TK. 25000.00. The interest rate of this account is 12.00% . This account also Called Troimashik Munafa Hishab.  Terms and Condition: Any Existing AB customer, Salaried individuals, Senior citizens, self- employed professionals, Proprietorships, Partnerships etc. The depositor shall have to maintain a Savings / Current / STD account with same branch for disbursement of quarterly interest payable for this account. Govt. Tax at source and Excise Duty shall be borne by the depositor. For premature encashment, before six months no interest will be paid, after six months & before one year interest will be paid as per savings account rate, after one year & before two years interest will be 9.00%, after two years & before three years interest will be 10.00%. In case of death, deposit will be encashed will applicable interest and paid to nominee(s). Loan Advantage: The customer can avail loan up to 90% of the deposited amount but the facility will be allowed after one year of opening the A/C. Profit First Deposit Scheme: Profit First Deposit Scheme is a fixed deposit account where interest is paid at the time of deposit. This deposit is also called Ogrim Munafa Patra (OMP). A depositor may purchase an OMP certificate by depositing a discounting value. To increase the deposit base of ABBL at least by 1.00%in 2008. The tenure of the scheme will be 12 months. The tenor of the deposit will be effective exactly from the date of opening the deposit & not for calendar months. The deposit will be minimum TK. 25000.00. The interest rate of this account is 12.00%.  Terms and Condition: Any Existing AB customer, Salaried individuals, Senior citizens, self- employed professionals, Proprietorships, Partnerships etc. The depositor may purchase an OMP by depositing a discount value Tenure of this account is 3/6/12 months. Govt. Tax at source and Excise Duty shall be borne by the depositor. In case of death, deposit will be encashed will applicable interest and paid to nominee(s). Loan Advantage: The customer can avail loan up to 90% of the deposited amount. Trade Finance: MTB provides a wide range of banking services to all types of commercial concerns such as Import & Export Finance and Services, Investment Advice, Foreign Remittance and other specialized services as required. Although they are a private commercial Bank, they have a strong global network that helps them to undertake international trade smoothly and efficiently.     Import Business AB Bank supports its customers by providing facilities throughout the import process to ensure smooth running of their business. The facilities are: Import Letter of Credit Post Import Financing (LIM,LTR etc) Import collection services & Shipping Guarantees Export Business AB Bank offers extra cover to its customers for the entire export process to speed up receipt of proceeds. The facilities are: Export Letters of Credit advising Pre-shipment Export Financing Export documents negotiation Letters of Credit confirmation Remittance AB Bank provides to its customers the following services: Inward/ Outward Remittance Services TT/ DD Issue DD/ Cheque collection Endorsements Travelers Cheque Issuance On-line Banking: AB Bank is playing a pioneering role among its competitors in providing real time online banking facilities to its customers. AB Bank online banking offers a customer to deposit or withdraw any sum of money from any branch anywhere. Any account holder having a checking account with the bank can avail this service. The Software Based on two-tier client-server architecture, the banking software works basically on central server approach providing the fastest possible access time to any client database from any branch as well as updating the transaction. The branch level server keeping the up to date transaction history of the client ensures the offline transaction ability in case of any failure in the remote communication. Using Microsoft's enterprise version of SQL Server 2000 as data reservoir, the software ensures the highest level of security at application, network, database and operating systems level ascertaining the confidentiality and security of customer's personal and account's information. Hardware In order to ensure the safety and accessibility of mission critical data, the Central Data Center of AB Bank is equipped with the state of the art Servers. The recently procured Dell 6600 Server, powered by 4 Xeon processors (RAID5 volume fault tolerance implemented) has been employed as the primary data reservoir of the bank. As a disaster recovery preparation, they have deployed Dell 4300 series Server as Backup server, powered by 2 Xeon processors, which ensures quick fail over of the primary server and smooth operation of online transactions. The Wireless Network In order to provide data communication to ensure seamless operation of online banking system, all the branches of the AB Bank (except two rural branches) are connected with the central server at its Head Office through Radio Link of 3.5 Frame Relay network and Fiber Optics provided by the country's leading data communication service provider X-Net Limited, a joint venture company with GrameenPhone. The Bank has recently adopted V-SAT communication system to bring its rural branches under the online branch banking facilities. The V-SAT connectivity is being provided by Square Informatics Ltd. Swift Service: The Society for Worldwide Interbank Financial Telecommunication or S.W.I.F.T. is a worldwide community. 7,800 financial institutions in 200 countries connected to one another through SWIFT. In their own word SWIFT "consistently delivers quantifiable business value and proven technical excellence to its members through its comprehensive messaging standards, the security, reliability and five nines availability of its messaging platform and its role in advancing STP. The guiding principles of SWIFT are clear: to offer the financial services industry a common platform of advanced technology and access to shared solutions through which each member can build its competitive edge. AB Bank has already become the member of SWIFT community and has started its operation from March 2002. With introduction of SWIFT, AB Bank ensures its customers the quickest and most secured financial transaction around the world. The SWIFT address of AB Bank is: ABBL BD DH Some Additional Service: ATM/Debit Card Service A debit card is a plastic card which provides an alternative payment method to  HYPERLINK "http://en.wikipedia.org/wiki/Cash" \o "Cash" cash when making purchases. Its functionality is more similar to writing a check as the funds are withdrawn directly from either the cardholder's  HYPERLINK "http://en.wikipedia.org/wiki/Bank_account" \o "Bank account" bank account (often referred to as a check card). ABBL debit card is start from the 3rd August. The ABBL customer can use the booth of Duch Bangla bank Ltd. Every Debit card has an expiry date. It as well requires replacements. The request for debit card (with prior notification) is dealt by the account service department. Customer collects the card after 5 working days. Customer can easily withdraw cash and make purchases whenever he/she wants using this Debit card. Statement and certificate preparation Statement is send to the correspondence address of the account holder in two times a year (June & December). Some time customer need bank statement on urgent basic for some purpose. Then the account holder come to any branch of ABBL and can take the statement. The statement is given when he or she can prove that he or is the account holder or the authorized person of the account holder. He or she can get this statement is office working hour. It is charged from customers account. Account Service Address change Customers sometime want to change mailing and permanent address. They have to fill up a form and give supporting documents for address alteration (in case of permanent address change). Supporting documents should be photo id (passport/driving license/ voter id) and one copy of photograph of the account holder is required to change any kinds of account service form. This is free of cost. Signatory change (Delegation of authority) Sometime customer wants to add new person or nominee as joint signatory. Customers have to fill up a form and a signatory card where new applicants signature (duly attested by him or her), a copy of passport or voter ID or driving license is required. Signature change If a customer wants to change his signature he has to provide his previous valid documents (which were supplied at the time of account opening) and Write an application and copy of photograph with a complete form. Account Maintaining If a customer wants to maintain his account he has to pay Bank some charges. For savings and current account- Charge is TK. 500 and VAT is TK. 75 for per six month. Account Closing Customers have to surrender his cheque-book at the time of closing or surrendering the account. Closing charge is Tk. 300 and VAT is TK.45 for savings and current account. Account Transfer Customer can transfer their account from one branch to another branch of ABBL. For this purpose he or she has to submit an application. The new branch opens a new account with a new account number. This transfer takes maximum 3 days. The transfer charge is TK. 200. Locker Service Bank provides safety locker service to its customers. Any account holder can obtain it. Account holder needs to fill up a form with specimen signatory card. Signatory may not be more than three. In the form, locker holder must mention the account number from where locker charge will be debited. After clarifications all documents allocation of a locker and key takes place. Type Annual charge Small 1500 Medium 2000 Large 3000 Locker holder can visit the locker any time within 9 a.m to 5 p. m- from Sunday to Thursday. Customers had to sign the visiting record and lockers custodian verifies it. If any one wants to surrender the locker, he or she needs to surrender the locker key and visit the locker finally with custodian. The manager keeps the key in the volt and reallocates it. If any one lost the key of the locker, he or she has to pay one thousand take as punishment or for the new key. Credit Management (Loans& Advances): The credit department approves the loans and advances of Corporate Banking division. The approval is mainly based on the risk analysis of the corporate clients done by the Corporate Banking division. The main function is monitoring credit facilities granted by the corporate banking unit. Its function is to make sure that credit has been provided in a right manner and also ensures that internal controls of the corporate relations are maintained. Advances by commercial banks are made in different such as loan, cash credit, overdrafts, bills purchased, bills discounted etc. These are generally short-term. Advance may be granted against tangible security or in special deserving cases on an unsecured or clean basis. In a loan account, the entire amount, the entire amount is paid to the debtor at one time, either in cash or by transfer to the current account. No subsequent debit is ordinarily allowed expect by way of interest, incidental charges, insurance premium, expenses incurred for the protection of the security etc. Sometimes, repayment is providing for by installment without allowing the demand character of the loan to be affected in any way. Interest is charge on the debit balance, usually with quarterly rests unless there is an arrangement to the contrary. No cheque book is issued. The security may be personal or in the form of shares, debentures, Government papers, immovable property, fixed deposit receipts, life insurance policies, goods etc. Credit Department banking business primarily involves accepting deposits from the public and investing or lending the same and thereby making profit out of it. No single bank can lend out more than its excess reserves, the entire banking system can create a multiple volume of deposit money through credit creation. However, lending money is not without risk and therefore banks make loans and advances to farmers, traders, businessmen and industrialist against either tangible (land, building, stock etc.) or intangible security. Even then, the banks run the risk of default in repayment. Therefore, the banks follow cautious measures while lending money to others. This core function of a  HYPERLINK "javascript:void(0)" Bank is performed by the Credit Department of the bank. At AB bank This Department is known as Relationship Management (RM) and Credit Administration & Monitoring (CAM). The objective of the credit management is to maximize the performing asset and the minimization of the non-performing asset as well as ensuring the optimal point of loan and advance and their efficient management. Credit management is a dynamic field where a certain standard of long-range planning is needed to allocate the fund in diverse field and to minimize the risk and maximizing the return on the invested fund. Continuous supervision, monitoring and follow-up are highly required for ensuring the timely repayment and minimizing the default. Actually the credit portfolio is not only constituted the banks asset structure but also a vital factor of the banks success. The overall success in credit management depends on the banks credit policy, portfolio of credit, monitoring, supervision and follow-up of the loan and advance. Management Structure of RM and CAM Department:   SHAPE \* MERGEFORMAT  Types of Credit Facilities: Modem banking operations touch almost every sphere of economic activity. The extension of bank credit is necessary for expansion of business operations. Bank credit is a catalyst for bringing about economic development. Without adequate finance there can be no growth or maintenance of a stable output. Bank lending is important to the economy for it makes possible the financing of agricultural, commercial and industrial activities of a nation. The credit facilities are generally allowed by the bank may be in two broad categories. They are:  Funded Overdraft: When a current account holder is permitted by the banker to draw more than what stands to his credit, such an advance is called an overdraft. The banker may take some collateral security or may grant such advance on the personal security of the borrower. ABBL has given this overdraft facility to its clients. Eligibility: Overdraft facilities are generally granted to businessmen for expansion of their business, against the securities of stock-in-trade, shares, debenture, Government promissory notes, fixed deposit, life policies, gold and gold ornaments etc. Nature short term loan Interest rate: 14% - 17% Terms and Conditions: Bank may cancel / alter the sanction without assigning any reason whatsoever. In case of client failure to pay the Banks dues within the validity of the limit bank may en cash client pledge without any prior intimation to client. Consumer credit: Consumer credit, popularly referred to as Consumer Banking, is high value personal banking catering to particular need aspects of individuals, professionals, businessmen among others. Through its large branch network AB has been successful in propagating this personalized banking service to the desired customers. Your Bank's consumer banking has many diversified products to fulfill customer needs which include Personal Loan, Personal Overdraft, Education Loan, Auto Loan, House Furnishing/Renovation Loan, Home Loan, etc. In the coming months, few more products will be launched for the target group of service holders, entrepreneurs and businessmen in mind. AB recently signed up with a reputed private university to provide Education Loans to students. This particular model will be replicated to other institutions gradually. Recently, your Bank also joined hands with a big name in the jewellery market to re-Launch its product named "Gold Grace". At present, AB's clientele base in this segment comprises of 7200 customers having a portfolio size of over Taka 350.0 crore. Eligibility: The borrower must be confirmed official of any of the following organizations: Government Organization Semi-Government Organization Multinational Organization Bank and Insurance companies Reputed Commercial Organization Professionals Nature: Mid-Term micro credit. Interest Rate: 17.5% Terms and Conditions: Clients will procure the specified articles from the dealer/agent/shop(s) acceptable to bank. All the papers/cash memos etc. related to the procurement of the goods will be in the name of the Bank ensuring. Ownership of the goods. Where applicable, the ownership shall be transferred in the name of the clients after full adjustment of Banks dues. The client shall have to bear all the expenses of License, Registration, Insurance etc. of the articles wherever necessary. The client shall have to bear the cost of Repair and Maintenance of the acquired articles. Time Loan: When an advance is made in a lump sum repayable either in fixed monthly installments or in lump sum and no subsequent debit is ordinarily allowed except by way of interest, incidental charges, etc. it is called a Time loan. The whole amount of loan is debited to the consumers name on a loan account to be opened in the ledger, and, is paid to the borrower either in cash or by way of credit to current/savings account. Eligibility: Loans are normally allowed to those parties who have either fixed source of income or who desire to pay it in lump-sum. Interest Rate: 15% - 16% Terms and Conditions: Disbursement will be made after completion of all formalities. Bank reserve the right to cancel or amend the terms and condition partly or wholly at is direction without assigning any reason whatsoever. When the principal debtor defaults in fulfilling the obligation or promise liability bestow on guarantor. Term Loan: Term Loan is only provided in selective cases in Bank. The basic characteristic of the loan is almost the same as Time loan except that the repayment period is more than one year. Interest rate: 15%- 17%  Trust Receipt Facility (T.R): This type of loan is also connected with import facility and is only provided to very selective clients only. Sometimes as per earlier arrangement or under compelling situation we allowed our valued clients to retire the L/C documents without adjusting the demand loan or outstanding BLC. The documents are provided to the client after transferring the outstanding liabilities to T.R account. Eligibility: Loan against trust receipt is generally granted to Exporter for exportation of goods. Interest rate: 15% - 16% Terms and Conditions: Disbursement will be made after completion of all formalities as per sanction terms. Suppliers credit report to be obtained before opening of L/Cs. Excess drawing over the sanction limit is strictly prohibited. Excess drawing over the sanction limit is strictly prohibited Customer will maintain effective and constant supervision and follow up to ensure timely adjustment of the loan to avoid overdue. Non-Funded  Letter of Credit: Opening or issuing letter of credit is one of the important services provided by ABBL. A letter of credit is a document authorizing a bank to pay the bearer a specified sum of money; it provides a useful means of settlement for a foreign trade transaction, the purchaser establishing a credit in favor of his credit at a bank. Letter of Credit is of two types: Travelers letter of credit issued for the convenience of the traveling public, and Letter of commercial credit issued for the purpose of facilitating trade transaction. Eligibility: Letter of credit facilities are given to exporter, manufacturers/producers. Terms and Conditions: It should stipulate the name of the loan/credit/Grant. It should bear the name of the designated bank. Items mentioned in the LCA form must contain with the permissible items. The bank officers periodically inspect the goods and verify that they conform to the quantity and quality etc. as mentioned the particular letter of credit. In case of first class customers, the facility may, however be granted against form contracts with overseas buyers. Letter of Guarantee: A letter of guarantee has special significance in the business of banking as a means to ensure safety of funds lent to the customers. In case, the borrower is unable to provide the security of tangible assets or, the vale of the assets falls below the amount of the loans, and the borrowers personal security is not considered sufficient, an additional security is sought by the banker in the form of a guarantee given by a third person. Terms and Conditions: The banks legal adviser must verify all the security documents. When the principal debtor defaults in fulfilling this obligation or promise the liability bestow on guarantor. Bank reserves the right to cancel or amend the terms and condition partly or wholly at its direction without assigning any reason whatsoever. These facilities of credit department of ABBL are divided into three parts: Corporate, SME & Retail.    Corporate: AB Bank provides complete range of solutions to meet Corporate Customers' requirement. Corporate Banking solutions include a broad spectrum of products and services backed by proven, modern technologies. Corporate Lending ABBL specialist teams offer a comprehensive service providing finance to large and medium-sized businesses based in Bangladesh. Structured Finance ABBL have a specialist Structured Finance Team who arrange and underwrite finance solutions including Debt and Equity Syndication for financial sponsors, management teams and corporate. Also we provide corporate advisory services. We aim to provide tailored financing solutions with a dedicated team who can rapidly respond to client needs. Following are some of the products and financial tools of Corporate Banking: Project Finance Working Capital Finance Trade Finance Cash Management Syndicated Finance, both onshore & off-shore Equity Finance, both onshore & off-shore Corporate Advisory Service Large Loan & Project Finance: In order to cater the demand of client AB Bank has segmented its portfolio in terms of loan size. As per this segmentation any loan over Tk. 10.00 Crore falls under the purview of Large Loan Unit. In AB Bank, there is also a separate Project Finance unit who evaluate the business. The unit is entrusted to handle the portfolio in a focused manner. AB Bank is always in fore front to support establishment of new projects of diverse nature which will help to broaden the manufacturing arena vis--vis to generate to employment. At the moment AB Bank s exposure in Large Loan & Project Finance portfolio is distributed in the following sectors: SLSectorABBL Exposure (Limit) (Fig. in Lac Tk.)1Agro- Business12,717.562Cement Power, Glass38,691.923Consumer Products21,855.004Edible Oil36,057.535Engineering & Construction18,106.426Financial Institution1,414.707Food & Beverage27,044.248Hotel2,505.269Health Care3,928.6210Printing & Packaging11,867.6111Real Estate10,451.4912Micro-finance5,763.1513Export9,441.6314RMG & Backward Linkage94,826.1315Ship Breaking18,029.2016Steel42,824.9717Telecom & Computer Accessories11,479.8918Trading77,579.89Total ( including syndicated exposure)444,585.21Less Syndicated Exposure51,560.29Total Large Loan & Project Finance portfolio without syndicated exposure3930,24.92 Loan Syndication: Syndication or club financing is a growing concept in Banking Arena of Bangladesh. Syndicated finance diversifies the risk of one bank on a single borrower and increases the quality of loan through consensus or cumulative judgment and monitoring of different banks / financial institutions. AB Bank, the first bank in the private sector also took initiative to adapt to this growing concept. In 1997, AB Bank for the first time arranged a club financing with Dhaka Bank Ltd to raise Tk. 6700 lac - out of which ABBL financed Tk. 5700 Lac and Dhaka bank financed Tk. 1000 Lac. In 1999, AB Bank arranged its second syndicated credit facility with IPDC to raise Tk 3563 Lac. Since then AB Bank did not look back. Since 1997 to 2007 (till date), AB Bank has raised total Tk. 25989.56 Lac as Lead Arranger. The following banks from time to time have been our partners in these syndications: Dhaka Bank, IPDC, AB Bank, Bank Asia, Oriental Bank, NCC Bank, The City Bank, Trust Bank, and Bank Asia. AB Bank has also participated in different syndications arranged by other Banks, out of which till date 6 (six) syndication has successfully been completed. AB Bank exposure in these completed syndications was Tk. 4700 Lac. At the moment AB has participation in 19 (nineteen) syndicated facilities. AB Banks exposure in the ongoing syndication is Tk. 51560.29 Lac which is diversified in the following ten sectors: SLSectorABBL Participation (Fig. in Lac Tk.)1Textile9,533.572Micro-finance3,000.003Cement7,990.004Energy & Power11,997.005Telephone (PSTN)5,500.006Glass900.007Sugar900.008Steel Mills9081.729Paper1158.0010Chemical1,500.00Total51,560.29 Lending Rates: ProductsMid RateInterest rate Band W.E.F. 01 November, 2007 1) Agriculturei) Loan to Primary producer13.25%11.75% - 14.75% ii) Loan to Agricultural Input13.75%12.25% - 15.25% 2) Large & Medium Scale Industryi) Large and Medium Scale Industry (Term Loan below Tk.10.00 Crore)14.75%13.25% - 16.25% ii) Large & Medium Scale Industry (Term Loan Tk.10.00 Crore & above)14.75%13.25% - 16.25% 3) Working Capitali) Small & Medium (upto Tk. 10 Crore)14.50%13.00% - 16.00%ii) Large (above Tk.10 Crore)14.50%13.00% - 16.00% 4) Exportsi) Jute & Jute Goods Export7.00%7.00%ii) Other Export7.00%7.00%5) Commercial Lendingi) Commercial Lending (General)15.50%14.00% - 17.00% ii) Commercial Lending (Large)15.00%13.50% - 16.50% 6) Small & Cottage Industry (Term Loan)14.75%13.25% - 16.25% 7) Consumer Crediti) Customer Unsecred16.00%14.50% - 17.50% ii) Staff Unsacred15.50%14.00% - 17.00% 8) Debit Card Overdraft (Staff) 16.95%16.95%9) Credit Card2.00% per month 2.00% per month10) Urban housingi) Real Estate (Commercial)15.00%13.50% - 16.50% ii) House Building (Non-Commercial)15.25%13.75% - 16.75% 11) Othersi) Cash Collateral - ABBL FDRTime Loan for 3m 13.50%12.00% - 15.00% Time Loan for 6m14.00%12.50% - 15.50% OD14.50%13.00% - 16.00% ii) Cash Collateral - Other Banks FDR/WDBTime Loan for 3m14.00%12.50% - 15.50% Time Loan for 6m14.50%13.00% - 16.00% OD15.00%13.50% - 16.50%  Notes: Interest rate on overdraft (OD) under Working Capital & Commercial Lending categories will be higher by 0.50% than that of other funded limits availed by same customer. For lending against ABBL FDR, the rate is 2.00% above the rate of the instrument subject to minimum 13.00%. Exposure under cash collateral of other banks requires clearance from Financial Institutions. Credit Assessment: A thorough credit and risk assessment is conducted by ABBL prior to the granting of loans, and at least annually thereafter for all facilities. The results of this assessment are presented in a Credit Application that originates from the relationship manager ("RM"), and is approved by Credit Risk Management (CRM). The RM is the owner of the customer relationship, and must be held responsible to ensure the accuracy of the entire credit application submitted for approval. RMs are familiar with the ABBL's Lending Guidelines and conduct due diligence on new borrowers, principals, and guarantors. It is essential that RMs know their customers and conduct due diligence on new," borrowers. Principals and guarantors to ensure such parties are in fact who they represent themselves to be. ABBL have established Know Your Customer (KYC) and Money Laundering guidelines which is adhered to at all times. Credit Applications summarize the results of the RMs risk assessment and include, as a minimum, the following details: Amount and type of loan(s) proposed. Purpose of loans. Loan Structure (Tenor, Covenants, Repayment Schedule, Interest) Security Arrangements In addition, the following risk areas are also addressed by ABBL: * Borrower Analysis: The majority shareholders, management team and group or affiliate companies are assessed. Any issues regarding lack of management depth, complicated ownership structures or inter-group transactions are addressed, and risks mitigated by ABBL. * Industry Analysis: The key risk factors of the borrower's industry are assessed. Any issues regarding the borrower's position in the industry, overall industry concerns or competitive forces are addressed and the strengths and weaknesses of the borrower relative to its competition are identified. * Supplier/Buyer Analysis: Any customer or supplier concentration is addressed, as these could have a significant impact on the future viability of the borrower. * Historical Financial Analysis: An analysis of a minimum of 3 years historical financial statements of the borrower is presented. Where reliance is placed on a corporate guarantor, guarantor financial statements are also analyzed. The analysis addresses the quality and sustainability of earnings, cash flow and the strength of the borrower's balance sheet. Specifically, cash flow, leverage and profitability are analyzed. * Projected Financial Performance: Where term facilities (tenor> 1 year) are being proposed, a projection of the borrower's future financial performance is provided, indicating an analysis of the sufficiency of cash flow to service debt repayments. Loans are not granted if projected cash flow is insufficient to repay debts. * Account Conduct: For existing borrowers, the historic performance in meeting repayment obligations (trade payments, cheques, interest and principal payments, etc) is assessed. * Adherence to Lending Guidelines: Credit Applications clearly state whether or not the proposed application is in compliance with the ABBL's Credit Policies. The Bank's Head of Credit or Managing Director/CEO approve Credit Applications that do not adhere to the bank's Credit Policies. * Mitigating Factors: Mitigating factors for risks identified in the credit assessment are identified. Possible risks include, but are not limited to: margin sustainability and/or volatility, high debt load (leverage/gearing), overstocking or debtor issues; rapid growth, acquisition or expansion; new business line/product expansion; management changes or succession issues; customer or supplier concentrations; and lack of transparency or industry issues. *Loan Structure: The amounts and tenors of financing proposed are justified by ABBL, based on the projected repayment ability and loan purpose. Excessive tenor or amount relative to business ABBL increases the risk of fund diversion and adversely impact the borrower's repayment ability. * Security: A current valuation of collateral is obtained and the quality and priority of security being proposed are properly assessed. Loans are not granted by ABBL, based solely on security. Adequacy and the extent of the insurance coverage are assessed. * Name Lending: Credit proposals are not unduly influenced by an over reliance on the sponsoring principal's reputation, reported independent means, or their perceived willingness to inject funds into various business enterprises in case of need. These situations are discouraged and treated with great caution. Rather, credit proposals and the granting of loans are based on sound fundamentals, supported by a thorough financial and risk analysis. Small & Medium Enterprise (SME): SME finance in keeping strengthens with the prevailing economic policy of the country. The bank is financing in different sectors of SME sector of the country to a great extent. SMEs are defined in accordance with the prudential regulations or the guidelines of Bangladesh Bank. Small Enterprise means an entity, ideally not a public limited company, does not employ more than 60 persons (if it is manufacturing concern) and 20 persons (if it is a trading concern) and 30 persons (if it is a service concern) and also fulfills the following criteria: Service concern: Total assets Tk. 50,000 to 30 Lac (excluding land & building cost) Trading concern: Total assets Tk. 50,000 to 50 Lac (excluding land & building cost) Manufacturing concern: Total assets Tk. 50,000 to 1 Crore (excluding land & building cost) Medium Enterprise means an entity, ideally not a public limited company, does not employ more than 100 persons (if it is manufacturing concern) and 50 persons (if it is a trading concern) and 50 persons (if it is a service concern) and also fulfills the following criteria: Service concern: Total assets Tk. 30.00 to 100.00 Lac (excluding land & building cost) Trading concern: Total assets Tk. 50.00 to 200.00 Lac (excluding land & building cost) Manufacturing concern: Total assets Tk. 100.00 to 500.00 Lac (excluding land & building cost) SME is also defined by the AB Bank. Small Enterprise means an entity, ideally not a public limited company, does not employ more than 75 persons (if it is manufacturing concern) and 30 persons (if it is a trading concern) and 30 persons (if it is a service concern) and also fulfills the following criteria: Service concern: Total Turnover upto TK. 500.00 Lac, Total assets upto Tk. 100.00 Lac & Loan Size upto TK. 50.00 Lac. (excluding land & building cost) Trading concern: Total Turnover upto TK. 500.00 Lac, Total assets upto Tk. 100.00 Lac & Loan Size upto TK. 50.00 Lac. (excluding land & building cost) Manufacturing concern: Total Turnover upto TK. 500.00 Lac, Total assets upto Tk. 200.00 Lac & Loan Size upto TK. 50.00 Lac. (excluding land & building cost) Medium Enterprise means an entity, ideally not a public limited company, does not employ more than 500 persons (if it is manufacturing concern) and 100 persons (if it is a trading concern) and 100 persons (if it is a service concern) and also fulfills the following criteria: Service concern: Total Turnover upto TK.1500.00 Lac, Total assets upto TK.500.00 & Loan Size upto TK. 500.00 Lac.( excluding land & building) Trading concern: Total Turnover upto TK. 2500.00 Lac, Total assets upto TK. 500.000 Lac & Loan Size upto TK. 500.00 Lac. (excluding land & building) Manufacturing concern: Total Turnover upto TK. 2000.00 Lac, Total Assets upto TK. 1000.00 Lac & Loan Size TK. 500.00 Lac ( excluding land & building) Trading concern: Total assets Tk. 50.00 to 200.00 Lac (excluding land & building cost) Manufacturing concern: Total assets Tk. 100.00 to 500.00 Lac (excluding land & building cost) Product name of SME: Following are some of the products and financial tools of SME--- Gati Loan Prosshar Loan Digun Loan Sathi Loan Chhoto Puji Loan Uddog Loan Awparajita Loan Features of Products: Gati Loan A loan facility for meeting regular as well as additional requirement of businesses; i.e. it will be part of working capital of the business. Basic Terms Purpose Maximum Loan Amount: * Maximum TK. 50.00 lac * Limit will be determined by the stock and/ or volume of sales. * Maximum 80% of the stock value to be financed.Interest Rate:15% p.a. to 17% p.a.Service Charge:1.00%Tenor: Maximum 3 YearsRepayment: Through EMI/Lump sumSecurity or Collateral:Hypothecation of stock or receivables Registered Mortgage of land and buildings or Tripartite agreement for shop or business premises or any other collateral  Proshar Loan It is long term finance for infrastructure development/ capacity building etc.; i.e. Term loan for expansion. Basic Terms PurposeMaximum Loan Amount:Maximum 50.00 lac Loan amount will be maximum 80% of the proposed additional investment/ expenditure.Interest Rate: 15% p.a.17% p.a.Service Charge: 1.00%Tenor:  Maximum 3 YearsRepayment:  Through EMI (Moratorium period: Maximum 6 months)Security or Collateral:Hypothecation of stock and/ or receivables and/ or machineries and/ or furniture and fixture etc. Registered Mortgage of land and building and/or Tripartite agreement for shop or business premises or any other Collateral. Digun Loan Double amount of loan against value of the savings instrument ABBL FDR, DDS to meet any type of business requirement. Basic Terms Purpose Loan Amount: TK. 10.00 lac to TK. 50.00 lacInterest Rate: 8.00% above the instrument interest rate p.a. subject to minimum loan interest rate of 17.00% p.a.Service Charge: 1.00%Tenor:  Maximum 3 YearsRepayment:  Through EMI/ Lump sum.Security or Collateral:Hypothecation of Machineries and/or stock and/or Receivables. Lien of savings instrument ABBL FDR, DDS covering minimum 50% of the loan size. PG of the spouse of the borrower. 1 one party guarantee.  Sathi Loan Term loan for CNG Refueling conversion/ Light Engineering/ project finance Package deal including Non- funded. Basic Terms Purpose Loan Amount:Maximum TK. 500.00 lac Loan Amount will be maximum 90% of the value of the imported and/or locally procured machineries.Interest Rate: 15.00% p.a. to 17.00% p.a.Service Charge: 1.00%Tenor:  Maximum 3 YearsRepayment:  Through EMI Security or Collateral:Hypothecation of Machineries and/or stock and/or Receivables. Registered Mortgage of Project land and building; additional land. PG of the spouse of the proprietor/ PG of the Directors. Chhoto Puji Loan Mortgage free Term Loan for working capital/ fixed investment requirement. Basic Terms Purpose Loan Amount:Up to TK. 10.00 lac Limit will be determined the stock and/or receivables or volume of sales. Maximum 80% of the stock and/or stock value to be finance. Interest Rate: 17.00% p.a.Service Charge: 2.00%Tenor:  Maximum 3 YearsRepayment:  Through EMI Security or Collateral:Hypothecation of stock and/or Receivables and/or Machineries/ equipments etc. and/or furniture, fixtures and moveable assets. Possession rights of the shop/ business premises. Assignment of advance/ security deposits. Personal guarantee of the spouse and /or other able family members of the borrower. Third Party guarantee from a person acceptable to the Ba PG of the Directors. Uddog Loan Loan for New entrepreneur/ businesss. (Working capital as well as fixed capital investment.) Basic Terms Purpose Loan Amount:Maximum TK. 500.00 lac Loan Amount will be maximum 90% of the value of the imported and/or locally procured machineries.Interest Rate: 15.00% p.a. to 17.00% p.a.Service Charge: 2.00%Tenor:  Maximum 3 YearsRepayment:  Through EMI Security or Collateral:Hypothecation of stock and/or Receivables. Registered Mortgage of land and building and/or any other Collateral. PG of the spouse of the borrower and/or able family members.  Awparajita Loan A Loan facility for meting working capital requirement as well fixed investment in businesses for women entrepreneurs. Basic Terms Purpose Loan Amount:Maximum TK. 500.00 lac Loan Amount will be maximum 90% of the value of the imported and/or locally procured machineries.Interest Rate: 14.00% p.a. to 16.00% p.a.Service Charge: 1.00%Tenor:  Maximum 3 Years.Repayment:  Through EMI/ Lump sum. Security or Collateral:Hypothecation of stock and/or book debts. Registered Mortgage of Properties/ Tripartite agreement for shop or business premises. PG of the spouse of the borrower.  Retail Banking: Retail Banking provide mainly two types of loan- A. Secured Loan B. Unsecured Loan A. Secured Loan: A secured loan is a  HYPERLINK "http://en.wikipedia.org/wiki/Loan" \o "Loan" loan in which the borrower pledges some asset (e.g. a car or property) as  HYPERLINK "http://en.wikipedia.org/wiki/Collateral_(finance)" \o "Collateral (finance)" collateral for the loan, which then becomes a secured debt owed to the creditor who gives the loan. Feature of Product: Personal Loan Target CustomerAll Clients of ABBL.PurposeTo meet personal requirement of fundLoan AmountMaximum 95% of the present value of the securityChargesProcessing fee: 1000TenorMinimum 12 months or Maximum 36 months.Rate of Interest15.00% p.a. - 16.50% p.a. (subject to type of the security). 2% spread must be maintained in case of own bank FDR.SecurityHypothecation of the product to be purchased. Two personal guarantees (as per our list of eligible guarantors) Personal Overdraft Target CustomerAll Clients of ABBL.PurposeTo meet personal requirement of fundLoan AmountMaximum 95% of the present value of the securityChargesProcessing fee: 1000TenorRevolving with annual review.Rate of Interest 13.50% p.a. - 16.50% p.a. (subject to type of the security). 2% spread must be maintained in case of own bank FDR.Security Lien over FDR, BSP, ICB Unit Certificate, RFCD, NFCD, CD account(s) etc. One personal guarantee in case of third party cash collateral (as per our list of eligible guarantors) Secured Loans are allowed against the following securities: Shares of various Companies approved by Head Office from time to time and listed in the Stock Exchange. Term Deposit Receipts issued by any Branch of our Bank. Lien on balance in Savings NC, Current Ale. and other Savings Schemes Government Promissory Notes . Various Sanchaya Patras Surrender value of Life Insurance Policies. WEDB Assignment of bills against work orders/supply orders and receivables Stock of goods in trade (Permissible goods only) pledged or hypothecated Hypothecation of power driven vehicles or watercrafts. Hypothecation of capital Machineries and equipments. Immovable Property. Imported merchandise - pledged or hypothecated Trust Receipts. Bills Purchased Scheduled Bank/Insurance Guarantees Export Bills gghghgyghghgghhjh Inland Bills. Personal Guarantee Corporate Guarantee B. Unsecured Loan: An unsecured loan is one, which is granted to a constituent without obtaining any security subject to restrictions imposed from time to time by Bangladesh Bank or any competent authority. In such case only charge documents are held. Personal Loan Target CustomerEmployees of reputed Local Corporate, MNCs, NGOs, Airlines, Private Universities, Schools and Colleges, International Aid Agencies and UN bodies, Government Employees, Self-employed Professionals (Doctors, Engineers, Chartered Accountants, Architects, Consultants), Businessmen.PurposeMarriages in the family, Purchase of office equipment / accessories, Purchase of miscellaneous household appliances, Purchase of Personal Computers, Purchase of audio-video equipment, Purchase of furniture.Loan AmountMinimumTk.25,000.00 & Maximum Tk. 5,00,000.00ChargesApplication fee TK. 500.00 Processing fee: 1% on the approved loan amount or Tk. 2000.00 whichever is higherTenorMinimum12months, Maximum 36 months.Rate of Interest15.00% p.a. 16.50% p.a.SecurityHypothecation of the product to be purchased. Two personal guarantees (as per our list of eligible guarantors) Auto Loan Target CustomerEmployees of reputed Local Corporate, MNCs, NGOs, Airlines, Private Universities, Schools and Colleges, International Aid Agencies and UN bodies, Government Employees, Self-employed Professionals (Doctors, Engineers, Chartered Accountants, Architects, Consultants), BusinessmenPurposeTo purchase Brand new vehicle, non-registered reconditioned vehicle.Loan Amount70%for the brand new car 60% for the reconditioned car but must not exceed TK.1.00 lac.ChargesApplication fee: Tk. 500.00 Processing fee: 1% on the approved loan amount or Tk. 5000.00 whichever is higherTenorFor Reconditioned Car: Max 36 months For Brand new Car: Max 60 monthsRate of Interest15.00% p.a. 16.00% p.a.SecurityHypothecation of the vehicle to be purchased. Two personal guarantees (as per our list of eligible guarantors) Easy Loan for Executives Target CustomerEmployees of reputed Banks & Leasing companies, Local Corporate, MNCs, NGOs, Airlines, Private Universities, Schools and Colleges, International Aid Agencies and UN bodies, Government Employees, Self-employed Professionals (Doctors, Engineers, Chartered Accountants, Architects, Consultants), PurposeMarriages in the family, Purchase of office equipment / accessories, Purchase of miscellaneous household appliances, Purchase of Personal Computers, Purchase of audio-video equipment, Purchase of furniture, Advance rental payment, Trips abroad, Admission/Education fee of Children etc.Loan AmountMinimumTk.50,000.00 & Maximum Tk. 3,00,000.00ChargesApplicationfee:Tk.500.00 Processing fee: 1% on the approved loan amount or Tk. 1000.00 whichever is higher.TenorMinimum12months &Maximum 36 months.Rate of Interest15.00% p.a. - 16.50% p.a.SecurityLetter of confirmation from the employer. One personal guarantee (as per our list of eligible guarantors) Gold Grace( Jewelry Loan) Target CustomerThe loan is specially designed for salaried women who are employed in different reputed companiesPurposeTo purchase ornaments/Jewelry for personal use only.Loan AmountMinimumTk.50,000.00 & Maximum Tk. 3,00,000.00ChargesApplication fee: Tk. 500.00 Processing fee: 1% on the approved loan amount or Tk. 1000.00 whichever is higher.TenorMinimm12months & Maximum 36 months.Rate of Interest15.00% to 16.50% p.a.SecurityLetter of confirmation from the employer. Personal guarantee from the parents and spouse (if married) House/ Office/Furnishing/ Renovation Loan Target CustomerExpatriate Bangladeshi nationals who are in business or service holders. Employees of reputed Banks & Leasing companies, reputed Local Corporate, MNCs, NGOs, Airlines, Private Universities, Schools and Colleges, International Aid Agencies and UN bodies. Government Employees. Self-employed Professionals (Doctors, Engineers, Chartered Accountants, Architects, Consultants). Reputed and highly respectable Businessmen with a reliable source of incomePurposeHouse/Office Furnishing/ Renovation, For interior decoration / Titles Stones, Electrical fittings, wooden cabinets / Overall furnishing and all types of House/Office Renovation, purchase/furnishing of apartments etc.Loan AmountMinimumTk.1.00 lac & Maximum Tk. 10.00 lac.ChargesApplication fee: Tk. 500.00 Processing fee: 1% on the approved loan amount or Tk. 2000.00 whichever is higher.TenorMinimum12months & Maximum 48 months.Rate of Interest15.50% to 16.50% p.a.SecurityTitle deed of the House/Office to be furnished/renovated along with memorandum of deposit of title deed duly supported by a notarized power of attorney to be kept by the bank as a matter of comfort. Two personal guarantees (as per our list of eligible guarantors). Registered mortgaged of the property if the loan amount is more than Tk. 5.00 lac Education Loan Target CustomerStudents of repotted Educational Institutions- Public & Private Universities, Medical colleges, Engineering Institutions. Undergraduate & Post graduate Level Professional degrees like -CA, ICMA, MBA, MBM, PHD, FCPs etc. PurposeTo financially assist the parents:Loan AmountMinimumTK50,000.00 & MaximumTK. 3,00,000.00ChargesApplicationfee:Tk.500.00 Processing fee: 1% on the approved loan amount or Tk. 2000.00 whichever is higherTenorMinimum12months & Maximum 36 months.Rate of Interest14.00% to 17.00% p.a.SecurityOffer latter from related institutions. Original Certificates, Conformation from Head of Deptt. /Dean/Principal, One guarantor to be same level or higher than the customer. Age must be 17 to 40 years, Names of referees acceptable to the Bank. Staff Loan Target CustomerAll permanent employees of ABBLPurposeMarriages in the family, Purchase of office equipment / accessories, Purchase of miscellaneous household appliances, Purchase of Personal Computers, Purchase of audio-video equipment, Purchase of furnitureLoan AmountAccording to the debt burden ration and other criteriaChargesProcessing fee: 1% on the approved loan amountTenorMinimm12months & Maximum 36 monthsRate of Interest15.50% p.a.SecurityHypothecation of the product to be purchased VISA Credit Card Target CustomerAll Clients of VISA Credit Card of ABBL.PurposeAny Prpose.Loan AmountFor VISA Classic TK.0.10 lac to 0.50 lac & for VISA Gold TK. 0.51 lac to 5.00 lac.ChargesProcessing fee: 1% on the approved loan amountTenor36 months & renewable.Rate of Interest2.000% p.a.SecurityHypothecation of the product to be purchased.  Processing of Credit Proposals: A secured credit facility may be allowed to a customer only after getting a limit sanctioned by the authorized officials. AB bank follows some systematic process of Credit Proposal, those are given below- Application for loan: Applicant applies for the loan in the prescribed form of  HYPERLINK "javascript:void(0)" Bank. The purpose of this forms is to eliminate the unwanted borrowers at the first sight and select those who have the potential to utilize the credit and pay it back in due time. Getting Credit information: Then the bank collects credit information about the borrower from the following sources: Personal Investigation. Confidential report from other bank/ Head office/Branch/Chamber of commerce. CIB report from central bank Scrutinizing and Investigation: Bank then starts examination that whether the loan applied for is complying with its lending policy. If comply, than it examines the documents submitted and the credit worthiness. Credit worthiness analyses, i.e. analysis of financial conditions of the loan applicant are very important. Then bank goes for Credit Risk Grading (CRG) and spreadsheet analysis, which are recently introduced by Bangladesh Bank. According to Bangladesh Bank rule, CRG and SA is must for the loan exceeding Dhaka core. If these two analyses reflect favorable condition and documents submitted for the loan appears to be satisfactory then, bank goes for further action. CIB Report From Central Bank: Credit Information Bureau (CIB) of Bangladesh bank has a central database for all the lenders of Bangladesh. It contains the total credit history of a client and act as the most dependable source to analyze the credit worthiness of a prospective client. Obtaining the CIB clearance is a precondition of fund disbursement and all type of Retail, SME and corporate loan require CIB report before disbursement. For some retail unsecured assets, BBL obtains post-facto CIB clearance. However, in most cases AOD obtains the CIB for a client before disbursement of fund. To obtain a CIB report, AOD fills up the following Bangladesh bank prescribed forms for each loan application: Inquiry Form: CIB 1A: For each individual/ institution Inquiry Form: CIB 2A: Owner information if borrower is institution Inquiry Form: CIB 3A: Group/ related business information of borrower CIB Undertaking form KA: For each individual/proprietor/director/partner These forms are filled up by the business units and sent to the CIB segment of AOD. CIB segment maintains a central database for all the CIB inquiry forms. Each form is registered under a Head Office serial number and a Branch/ Unit office serial number. Therefore AOD prepares a forwarding letter with reference to 20 such inquiry forms, and sent them to Credit Information Bureau of BB once in a day. Usually the CIB reports are received within 7-10 working days. After receiving the reports from BB, AOD prepares a summary of the report and put that as reference in the loan file along with the photocopy of the CIB inquiry forms, undertaking and copy of the original CIB report. For any mistakes made in the forms, writing wrong spelling, incomplete name of individuals or institutions, CIB report may show error as mismatch exists there. Those CIB inquiry forms require to be sent again correcting the facts. CIB reports are usually updated quarterly and half-yearly. Therefore most updated CIB reports are required to be obtained and CIB report is also require for the same client for repeat loan. All forms need to be supported by the Applicants Undertaking and all the forms are signed by designated officers of the business division; e.g. Relationship manager for Corporate Application. Sales Manager for Retail Application. Credit Risk Officer for SME Application. The designated officers also require to attest the undertaking form KA filled up by the loan applicant (individual/ institution/ group). CIB information for Group is mainly required for the corporate loan applications. CIB is a regulatory requirement for Loan Documentation. The following Papers/documents are to be submitted by the Branch Managers along with the proposals: Request for Credit limit of customers. Project Profile / Profile of Business. Copy of Trade License duly attested. Copy of TIN Certificate. Certified copy of Memorandum and Articles of Association. Certificate of Incorporation, Certificate of commencement of business in case of Public Ltd. Co. Resolution of Board of Director, Partnership Deed, (where applicable) Personal Net worth Statement of the Owner/ Director/ Partner/ Proprietor in Bank's Format. Valuation Certificate in Bank's Format along with photograph of collateral security (land & building with detail particulars on the back duly authenticated by the Branch Manager. In case the value of the property offered as security exceed Tk.5O.OO lac, the value to be assessed by bank's enlisted surveyor and report thereof to be obtained. 3 years Balance sheet and profit and loss A/C. cm Enquiry Form duly filled in (For proposal of Tk.l0.00 lac and above) CJ Lending Risk Analysis for Credit facilities of Tk.50.00 lac and above. Inspection/Visit Report of Factory/Establishment/Business premises of the customer. Stock Report duly verified (where applicable) Credit Report from other Banks. Indent/Proforma Invoice/Quotation (Where applicable) Price verification report (where applicable) Statement of A/C (CD/SB/CC) for the last 12 months. In case the customer maintaining account with other Bank, Statement of Account for the last 12 months of the concerned Bank should be furnished. In case of renewal/ enhancement of credit facility, Debit Turnover, Credit Turnover Highest drawing, lowest drawing, and Total income earned detailed position of existing liabilities of the customer i.e. Date of sanction. Date of expiry, Present outstanding, Remarks, if any. Declaration of the customer of the name of sister/allied concerns and liabilities with other Banks, if any, and an undertaking to the effect that they have no liability beyond those declared. In case of L/C proposal, detailed performance of L/C during the last year i.e. No. and date of L/C opened, commodity, L/C value, etc. Whether the applicant is Shareholder/Director of AB Bank Ltd. as per definition or Banking Companies Act. Financial Analysis to be prepared by the Branch Manager based on the financial performance of the company which should show trends in sales/profitability, liquidity, leverage etc. It should also contain an assessment of the competence and quality of the business management, the general economic & competitive environment of the borrower's industry and any other pertinent factors that is relevant for management's credit decision. Justification/consideration for the facility. Approval of Limit: The sanctioning authority on receipt of the proposal shall scrutinize the same and ensure that: The proposal contains all pertinent information relating to the proposed facility and the borrower. All necessary papers and documents have been submitted. The proposal has been duly signed by the members of the Branch Credit Committee including the Manager. The proposal has been duly recommended. The proposal does not fall within the existing credit restriction. Minimum margin requirement against the credit facility has been proposed. The primary security has got easy marketability, durability and storability. The value of the propel1y offered as collateral security is judiciously assessed. The proposal is viable and stands all credit tests. The proposed borrower is not defaulter of any Bank/Financial Institution. There is no request from other Bank/Financial institution for not allowing/stoppage or facility to the prospective borrower. The proposal meets all the provisions/requirement of Bank Companies Act/Rules of Bangladesh Bank/Other Laws / Rules. Where the proposed accommodation in the form of working capital may be considered on the project financed by any other Bank including DFI. Favorable status report and No Objection Certificate (NOC) from the financing Institution to be obtained. Where 2nd charge on the fixed and floating assets (in case of a limited company) or 2nd mortgage on real estate is offered, clearance in respect of creation of 2nd charge on the property together with confirmation that documents will be held by them on behalf of the Bank and that they shall not part with the same without consent of the Bank, is obtained from the 1st mortgagee. Loan Documentation Check list of action to be taken by the Branch Manager/Second Officer/Credit Officer before disbursement of Credit facilities A.GENEAL DOCUMENTS: 1. Letter of Borrower requesting for new facilities/renewal. 2. Authority of borrow to borrower (Later of authority from partners in case of partnership concern and resolution in case of limited company) with list of partners/ Directors. From XII certified by RJSC regarding list of existing directors for limited company. Facilities Advice Letter: accepted unconditionally by browser. Demand Promissory Note. Letter of Continuity Deed of Partnership (for partnership borrower/third party), B-Laws etc. Memorandum & Articles of Association (for limited company borrower/third party) with certificate of incorporation. Letter of Arrangement/Agreement. Letter of Disbursement. Revival Letter. B. LIEN OF ACCOUNT Resolution to lien account (for third party/partnerships and limited companies). Letter of Lien & set-off (Pledge Agreement. C. LEDGE OF DEPOSITS/S.PATRAS Resolution to deposit (for third party/partnerships and limited companies). Fixed Deposit Receipts/Sanchayapatras/Bonds/MIDS endorsed by holder(s). Letter of Guarantee by depositors (if the deposits stand in the name of third party). Letter of Lien & set-off (Pledge Agreement). Letter of Authority for encashment of Fixed Deposits/Sanchayapatra(s)/MIDS. D. LEDGE OF SHARES Resolution to deposit (for third party/partnerships and limited companies. Share Certificates. Bank Transfer forms for each share certificate (From 117). Memorandum of deposit of shares. Letter of Guarantee by the Shareholder (if the share stands in the person other than borrower). Irrevocable Letter of Authority for collection of dividends, bonus etc addressed by the shareholder to the related company. Notes of Pledge by the shareholder to the related company. E. PLEDGE OF INVENTORY Letter of pledge/Pledge Agreement. Letter of disclaimer (if required). RJSC Search report (for limited companies/partnerships borrower/third party etc). RJSC from 18, and receipt of filing with RJSC. Certificate of registration from RJSC. Modification of letter of pledge/Pledge Agreement of inventory. RJSC From 19 and of filling with RJSC. Insurance Policy with ABBL and jointly insured. F. HYPOTHECATION OF INVENTORY Resolution to hypothecate (for third party/partnerships and limited companies. Letter of Hypothecation /Hypothecation Agreement RJSC Search Report (for limited companies) RJSC Form 18, and receipt of filing with RJSC Certificate of registration from RJSC Modification of Letter of Hypothecation of Inventory RJSC Form 19, and receipt of filing with RJSC Insurance Policy with ABBL and jointly insured. G. TRUST RECEIPT 1. Trust Receipt Agreement H. HYPOTHECATION OF RECEIVABLES BOOK DEBTS Resolution to hypothecate receivable book debts (for A third party/partnerships and limited companies) Letter of Hypothecation of Receivables Book debts (Hypothecation Agreement) RJSC Search Report (for limited companies partnerships borrower/third party etc) RJSC Form 18, and receipt of filing with RJSC Certificate of registration from RJSC Modification of Letter of Hypothecation of Receivables RJSC Form 19, and receipt of filing with RJSC I. HYPOTHECATION OF MACHINERY & EQUIPMENT Resolution to hypothecate of machinery and equipment (for third party/partnerships and limited companies) Letter of Hypothecation of machinery & equipment/Hypothecation Agreement RJSC Search Report (for limited companies/ partnerships borrower/third party etc) RJSC Form 18, and receipt of filing with RJSC Certificate of registration from RJSC Modification of Letter of Hypothecation of machinery & equipment RJSC Form 19, and receipt of filing with RJSC Latest list of machinery & equipment Insurance Policy with ABBL And jointly insured J. ASSIGNMENT OF RECEIVABLES Resolution to assign receivables (for third party/partnership/Limited company borrower) Deed of Assignment of Receivables a (IGPA) Notification and acknowledgment of assignment and confirmation of receivables from the debtors. K. MORTGAGE Letter of nomination of third party mortgage from Borrower with attested specimen signature of mortgagor Resolution to mortgage and guarantee (for third party/partnership, limited company borrower) Copy of valid ID (for third party individual mortgagor) Personal Guarantee from Third Party Mortgagor Original Title Deed of mortgagor and previous owners (Bia-Deed) (Certified Copy) C.S. S.A & RS Parchas Mutation Parchas in mortgagors' name, certified by Assistant Commissioner of Land Duplicate Carbon Receipt for mutation case# 27345 Letter of no objection of lessor for mortgagor to (for leasehold property) Land and development tax receipt of immediate preceding Bengali year Municipal Holding Tax Receipts for property ill municipalities Building/Factory Plan with Approval Letter Real Estate Appraisal /Va1uation Report (UDDL) RJSC Search Report (for limited companies/registered partnerships borrower/third party etc) Memorandum of deposit of Original Title Deed (for equitable mortgage) with legal counsel's approved draft Mortgage Deed and registration receipts endorsed by mortgagor (for legal/registered mortgage) along- with Power of Attorney (Certified Copy) RJSC Form 18, and receipt of filing with RJSC Certificate of registration from RJSC Modification of Memorandum of deposit of title deed RJSC Form 19, and receipt of filing with RJSC Income Tax Clearance Certificate as required for registration Non-encumbrance Certificate from Land registrar L. GUARANTEE List of directors/partners with specimen signatures certified by companys Secretary or Chairman/Managing Director (for limited company, partnerships) Resolution to guarantee (for limited company, partnerships) Net Worth Statements (NWS) for individual/guarantors Letter of Guarantee Letter of Counter Indemnity/ Guarantee M. TERM LOAN AGREEMENT Term Loan Agreement between Borrower & ABBL Draft Term Loan Agreement approved by Head of Credit Risk Management Division and Legal Counsel N SECURITY SHARING AGREEMENT Security Sharing Agreement Draft security sharing Agreement approved by Head of Credit Risk Management Division and Legal Counsel RISC Farm 18, and receipt of filing with RJSC O. SYNDICATION Accepted Mandate Letter Accepted Term Sheet Information Memorandum Participation Letters Facilities Agreement Power of Attorney of participants Accepted Fee Letter Legal Counsel's opinion Head of Credit Risk Management Division and Legal Counsel approval documents. Pre-disbursement Compliance: When the credit proposal are approved the credit officer must have to be ensured that the disbursement of the credit facilities must comply with the directions written in the credit policy and circular made by time to time along with checking all the following terms and conditions. The officer of Loan Administration must collect the acceptance of the customers of the terms and conditions on the duplicate copy of the sanctioned advice. They will thoroughly examine and ensure that the subject credit facility does not contradict to any law, rules and regulation of the country, Bangladesh Bank and Deed of the Mortgage and power of the Attorney to be drafted and executed under the Supervision of the Bank s Legal Advisor. Lawyers certificate to the effect that all the legal formalities (Equitable/ Registered Mortgaged) has been properly created on the land and building in favor of the bank & bank has acquired the effective title of the property. Registered power of attorney has been collected form the borrower (contractor) assigning the work order favoring the ABBL and the power of attorney has been registered with the work order given agency and they have agreed that they will issue all the cheques favoring ABBL .The legal documents of the vehicle have been obtained. Collection of the satisfaction certificate in respect of all the documents both legal and banking from the lawyer. Entry has been made in the Safe -inand Safe-out register and the documents are preserved. After being satisfied all the above terms and conditions the credit in-charge will disburse the loan amount to the client. Credit Risk Grading: ABBL adopts a credit risk grading system. The system defines the risk profile of borrower's to ensure that account management, structure and pricing are commensurate with the risk involved. Risk grading is a key measurement of a Bank's asset quality, and as such, it is essential that grading is a robust process. All facilities are assigned a risk grade. Where deterioration in risk is noted, the Risk Grade assigned to a borrower and its facilities are immediately changed. Borrower Risk Grades are clearly stated on Credit Applications. The following Risk Grade Matrix is followed by ABBL which is provided by Bangladesh bank Lending Guidelines. With it, ABBL also follows the Risk Grade Scorecard. The more conservative risk grade (higher) is applied if there" is a difference between the personal judgment and the Risk Grade Scorecard results. It is recognized that the banks may have more or less Risk Grades; however, monitoring standards and account management are appropriate given the assigned Risk Grade: Risk RatingGradeDefinitionSuperior - Low Risk 1Facilities are fully secured by cash deposits, government bonds or a counter guarantee from a top tier international bank. All security documentation should be in place.Good - Satisfactory Risk 2The repayment capacity of the borrower is strong. The borrower should have excellent liquidity and low leverage. The company should demonstrate consistently strong earnings and cash flow and have an unblemished track record. All security documentation should be in place. Aggregate Score of 95 or greater based on the Risk Grade Scorecard. Acceptable - Fair Risk 3Adequate financial condition though may not be able to sustain any major or continued setbacks. These borrowers are not as strong as Grade 2 borrowers, but should still demonstrate consistent earnings, cash flow and have a good track record. A borrower should not be graded better than 3 if realistic audited financial statements are not received. These assets would normally be secured by acceptable collateral (1st charge over stocks / debtors / equipment / property). Borrowers should have adequate liquidity, cash flow and earnings. An Aggregate Score of 75-94 based on the Risk Grade Scorecard. Marginal - Watch list 4Grade 4 assets warrant greater attention due to conditions affecting the borrower, the industry or the economic environment. These borrowers have an above average risk due to strained liquidity, higher than normal leverage, thin cash flow and/or inconsistent earnings. Facilities should be downgraded to 4 if the borrower incurs a loss, loan payments routinely fall past due, account conduct is poor, or other untoward factors are present. An Aggregate Score of 65-74 based on the Risk Grade Scorecard.Special Mention 5Grade 5 assets have potential weaknesses that deserve management's close attention. If left uncorrected, these weaknesses may result in a deterioration of the repayment prospects of the borrower. Facilities should be downgraded to 5 if sustained deterioration in financial condition IS noted (consecutive losses, negative net worth, excessive leverage), if loan payments remain past due for 30-60 days, or if a significant petition or claim IS lodged against the borrower. Full repayment of facilities is still expected and interest can still be taken into profits. An Aggregate Score of 55-64 based on the Risk Grade Scorecard. Substandard 6Financial condition IS weak and capacity or inclination to repay is in doubt. These weaknesses jeopardize the full settlement of loans. Loans should be downgraded to 6 if loan payments remain past due for 60-90 days, if the customer intends to create a lender group for debt restructuring purposes, the operation has ceased trading or any indication suggesting the winding up or closure of the borrower is discovered. Not yet considered non-performing as the correction of the deficiencies may result in an improved condition, and interest can still be taken into profits. An Aggregate Score of 45-54 based on the Risk Grade Scorecard. Doubtful and Bad (nonperforming) 7Full repayment of principal and interest IS unlikely and the possibility of loss is extremely high. However, due to specifically identifiable pending factors, such as litigation, liquidation procedures or capital injection, the asset is not yet classified as Loss. Assets should be downgraded to 7 If loan payments remain past due excess of 90 days, and interest income should be taken into suspense (non-accrual). Loan loss provisions must be raised against the estimated unrealizable amount of all facilities. The adequacy of provisions must be reviewed at least quarterly on all nonperforming loans, and the bank should pursue legal options to enforce security to obtain repayment or negotiate an appropriate loan rescheduling. In all cases, the requirements of Bangladesh Bank in CIB reporting, loan rescheduling and provisioning must be followed. An Aggregate Score of 35-44 based on the Risk Grade Scorecard Loss (non-performing) 8Assets graded 8 are long outstanding with no progress in obtaining repayment (in excess of 180 days past due) or in the late stages of wind up/liquidation. The prospect of recovery is poor and legal options have been pursued. The proceeds expected from the liquidation or realization of security may be awaited. The continuance of the loan as a bankable asset is not warranted, and the anticipated loss should have been provided for. This classification reflects that it is not practical or desirable to defer writing off this basically worthless asset even though partial recovery may be affected in the future. Bangladesh Bank guidelines for timely write off of bad loans must be adhered to. An Aggregate Score of 35 or less based on the Risk Grade Scorecard At least top twenty five clients/obligors of the Bank may preferably be rated by an outside credit rating agency.  The Early Alert Report is completed in a timely manner by the RM and forwarded to CRM of ABBL for approval to affect any downgrade. After approval, the report is forwarded to Credit Administration, who is responsible to ensure the correct facility/borrower Risk Grades are updated on the system. The downgrading of an account is done immediately when adverse information is noted, and is not postponed until the annual review process. Classification Procedure: After the date of expiry, if the borrowers do not adjust their loan, ABBL at first gives a notice to them. The period of giving notice depends on the nature of the loan. For continuous loan, ABBL gives notice for three months. For five-year term loan, ABBL gives notice for six months. And for more than five-year term loan, ABBL gives notice for more than 12 months. After giving notice, if the borrower does not repay the loan, the loan will be considered as classified. Pursuant to Bangladesh Bank's Banking Regulation and policy Department's Circular No. 16 (1998), loans and advances are classified both on aging and functional criteria as follows: Unclassified: The loan account is performing satisfactorily in the terms of its installments and no overdue is occurred. This type of loan and advances are fall into this class. Classification Status Length of overdue Rate of ProvisionUnclassified Below 3 months 1%  Substandard: This classification contains where irregularities have been occurred but such irregularities are temporarily in nature. To fall in this class the loan and advance has to fulfill the following factor. Category of CreditTime overdue (irregularities) SubstandardS-T Agri & Micro Credit3 months & above but less than 6 months.Continuous loanDemand LoanUn-recovered for 3 months & above but less than 6 months from the date of the loan is claimed. Fixed Term loanRepayable within 5years: If the overdue installment equals or exceeds the amount repayable within 6 months.Repayable more than 5years: If the overdue installment equals or exceeds the amount repayable within 12 months. The main criteria for a substandard advance is that despite these technicalities or irregularities no loss is expected to be arise for the bank. These accounts will require close supervision by management to ensure that the situation does not deteriorate further. Doubtful: This classification contains where doubt exists on the full recovery of the loan and advance along with a loss is anticipated but can not be quantifiable at this stage. Moreover if the states of the loan accounts fall under the following criterion can be declared as doubtful loan and advance. Category of CreditTime overdue (irregularities) DoubtfulS-T Agri & Micro Credit6 months & above but less than 12 months.Continuous loanDemand LoanUn-recovered for 6 months & above but less than 12 months from the date of the loan is claimed. Fixed Term loanRepayable within 5years: If the overdue installment equals or exceeds the amount repayable within 12 months.Repayable more than 5years: If the overdue installment equals or exceeds the amount repayable within 18 months. Bad and Loss: A particular loan and advance fall in this class when it seems that this loan and advance is not collectable or worthless even after all the security has been exhausted. In the following table the criteria to be fulfilled to fall in this category are summarized: Category of CreditTime overdue (irregularities) Bad and LossS-T Agri & Micro CreditNot recovered within more than 12 months.Continuous loanDemand LoanUn-recovered more than 12 months from the date of the loan is claimed. Fixed Term loanRepayable within 5years: If the overdue installment equals or exceeds the amount repayable within 18 months.Repayable more than 5years: If the overdue installment equals or exceeds the amount repayable within 24 months. Following measures are available for non-repayment of loan- To issue notice for adjustment To issue legal notice for filing suite. To encash securities (in case of demand loan) To issue legal notice for selling the hypothecated goods (in case of transport loan, cash credit-hypo). To issue suite for foreclosure. Finally to sue in money loan court or insolvency court which is suitable. Credit Risk Management (CRM): Credit Risk: Banking is essentially a business dealing with money and credit. Like every other business activity, banks are profit oriented. A bank invests its funds in many ways to earn income. The bulk of its income is derived from loans and advances. On the other hand, this (loan) is also the major source of risk for the bank management. A prudent bank management should always try to make an appropriate balance between its return and risk involved with the loan portfolio. Credit risk is the possibility that a borrower or counter party will fail to meet its obligations in accordance with agreed terms. Credit risk, therefore, arises from the bank's dealings with or lending to corporate, individuals, and other bank's or financial institutions. Credit risk management needs to be a robust process that enables banks to proactively manage loan portfolios in order to minimize losses and earn an acceptable of return for shareholders. Given the fast changing, dynamic global economy and the increasing pressure of globalization, liberalization, consolidation and dis-intermediation, ABBL has robust credit risk management policies and procedures that are sensitive and responsive to these changes. This policies help its to improve risk management culture establish minimum standards for segregation of duties and responsibilities arid assist to identify the volume of risk and can take positive steps to control the risk as soon as possible. Measuring Credit Risk: Classified Loan and Advances Credit Risk= X 100 Total Loan and Advances Million in TK. YearTotal classified Loans and AdvancesTotal Loan and AdvancesCredit Risk (as a percentage of Loan and Advances)2003393.442009.6819.582004193.251683.1011.482005421.761925.4621.902006349.261865.2218.722007433.561987.2621.82  Figure: Credit Risk Credit Risk Management: Oversight of the bank's credit policies, procedures and controls relating to all credit risks arising from corporate/ commercial/ institutional banking, personal banking, & treasury operations. Oversight of the bank's asset quality. Directly manage all Substandard, Doubtful & Bad and Loss accounts to maximize recovery and ensure that appropriate and timely loan loss provisions have been made. To approve (or decline), within delegated authority, Credit Applications recommended by RM. Where aggregate borrower exposure is in excess of approval limits, to provide recommendation to MD/CEO for approval. To provide advice/assistance regarding all credit matters to line management/RMs. To ensure that lending executives have adequate experience and/or training in order to carry out job duties effectively. Credit Administration: The Credit Administration function is critical in ensuring that proper documentation and approvals are in place prior to the disbursement of loan facilities. For this reason, it is essential that the functions of Credit Administration be strictly segregated from relationship management in order to avoid the possibility of controls being compromised or issues not being highlighted at the appropriate level. Credit Administration procedure should be in place to ensure the following- To ensure that all security documentation complies with the terms of approval and is enforceable. To monitor insurance coverage to ensure appropriate coverage is in place over assets pledged as collateral, and is properly assigned to the bank. To control loan disbursements only after all terms and conditions of approval have been met, and all security documentation is in place. To maintain control over all security documentation. To monitor borrower's compliance with covenants and agreed terms and conditions, and general monitoring of account conduct/performance. Credit Risk Management controls the activities of Credit Admin and Monitoring department which consist three main activities: Documentation Monitoring Recovery Documentation: Documentation can be described as the process or technique of obtaining the relevant documents. In spite of the fact that banker lends credit to a borrower after inquiring about the character, capacity and capital or the borrower, he must obtain proper documents executed from the borrower to protect him against willful defaults. Moreover, when money is lent against some security of some assets, the document must be executed in order to give the banker a legal and binding charge against those assets. Documents contain the precise terms of granting loans and they serve as important evidence in the law courts if the circumstances so desire. That's why all approval procedure and proper documentation shall be completed prior to the disbursement or the facilities. Charge Documents: Following charge documents are necessary while giving loans: Letter of guarantee Counter guarantee Letter or authority Letter of recall the loan Letter of continuity Letter of revival Joint promissory note Single promissory note Letter of undertaking Loan disbursement letter Charge over bonds or certificate of shares etc. Letter of lien against fixed deposit receipt Letter of authority to en cash FDR Memorandum of deposit of title deeds Hypothecation of goods to secured a demand cash credit or overdraft or loan account Guarantee by third party Hypothecation of vehicle Credit Disbursement: Having completely and accurately prepare the necessary loan documents, the loan officer ready to disburse the loan to the borrower's loan account. After disbursement, the loan needs to be monitored to ensure whether the terms and conditions of the loan fulfilled by both bank and client or not. Process Flow for Loan Disbursement: Loan Disbursement: After the loan documents are checked by AOD, complete and OK files are sent for disbursement. All the files in AOD have a checklist attached and the officers who check the documents initial the files and approve them for disbursement clearance. Disbursement process for retail, SME and corporate are different as discussed below: SME client ID is created in the AOD and details customer information are filled in MYSIS client information module. Repeat applicants have the same client ID but a new Loan Account number. After the client ID creation, a list of SME clients is created where the following information are entered: Client ID Name of the business Bank information (Rupali, Agrani, Janata, Pubali, City, BKB, and BBL) Accounts information (Branch, A/C No.) Approved Loan amount Unit Office & CRO information Disbursement date (As per the Loan application) The senior officers check this file and after loan account activation, disbursement is made to clients link account, which is mentioned in loan application. Disbursement process flow is:  Monitoring: Credit monitoring and review is very important, because it ensures proper utilities and repayment of  HYPERLINK "javascript:void(0)" Bank fund. The success of the loan schemes depend on the extensive and intensive post disbursement supervision, follow-up & monitoring. It must be ensured that the loan fund is not diverted, the sponsors are very serious to the operation of the project, quality is updated and marketing effort is effective. Regular repayment must be ensured. Visit to the establishment must be done at least once in a month. During visit of the project motivational work to be done with a view to strengthening the spirit & morale of the sponsors. A visit report should be recorded in credit file against each visit. Supervision will be done by the respective branches, which will be monitored by RM and CAM department, Head Office. A signboard shall be displayed at the shop / factory with writing "Financed by AB Bank Limited". So, Credit monitoring implies that the checking of the pattern of use of the disbursed fund to ensure whether it is used for the right purpose or not. It includes a reporting system and communication arrangement between the borrower and the lending institution and within department, appraisal, disbursement, recoveries, follow-up etc. ABBL Officer checks on the following points, a) The borrower's behavior of turn over b) The information regarding the profitability, liquidity, cash flow situation and trend in sales in maintaining various ratios. The review and classification of credit facilities starts at RM and CAM Department of the Branch with the Branch Manager and finally with RM and CAM Department - Head Office. Recovery: If any borrower fails to adjust the loan within validity period or to repay his monthly installment then the responsible loan-monitoring officer of the concerned branch will arrange for adjustment of the overdue installments from the loaners savings account if there is adequate balance. The officer shall regularly follow up for recovery and take any measure including legal action for recovery. If any loaner fails to repay his consecutive 02(two) monthly installments, then the Branch's loan monitoring officer will investigate into the actual causes of default and report to the Branch Manager with a copy to SME Cell, Head office for further action and advice for recovery/ regularization of the loan . Five years at a Glance: Figure in million TK. Particulars20072006200520042003Operating Profit(PBL & T)3,325.29710.69755.03360.07163.35Net Operating Profit(PBT)2,817.99532.19407.45190.0747.12Profit after Tax (PAT)1,903.49532.19162.4590.0717.12Authorized capital 2,000.002,000.00800.00800.00800.00Paid-up capital743.26571.74519.76495.01471.44Statutory & Other reserves2,072.541,456.47826.33623.99592.10Shareholders Equity4,511.592,582.761,526.881,243.581,135.98Deposits53,375.3542,077.0027,361.4428,299.2327,260.16Loans & Advances40,915.3531,289.2521,384.6317,008.5020,435.24Investment 8,884.606,281.374,060.956,738.153,335.87Fixed Assets 2,381.001,148.46370.06276.67285.20Total Assets63,549.8647,989.3433,065.4032,513.4832,969.45Import Business48,441.3542,860.2423,150.8519,266.0019,281.23Export Business20,676.6117,876.1512,595.2010,100.009,743.08Earning per Share (TK.)256.1093.0831.2618.193.63Return on Equity-ROE (%)42.1920.6110.647.241.53Return on assets-ROA (%)3.411.110.500.390.07Price Earning Ratio(Times)100.009.5911.6820.9553.89Capital Adequacy Ratio10.759.239.179.099.17NPL as % of Advance4.314.028.2111.3719.25Advance Deposit Ratio (%)76.6674.3678.1660.1060.10Asset Utilization Ratio (%)77.4376.3772.6068.4862.58 SWOT Analysis: The SWOT analysis comprises of the organizations internal strength and weaknesses and external opportunities and threats. SWOT analysis gives an organization an insight of what they can do in future and how they can compete with their existing competitors. This tool is very important to identify the current position of the organization relative to others, who are playing in the same field and also is used in the strategic analysis of the organization. Strength: Good management. Cooperation with each other. Good banker- Customer relationship Strong financial position Membership with SWIFT. Usage of faster PC software Online Banking services Strong position of CAMEL rating Huge business area Foreign Remittance Excellent monitoring & Supervision Weakness: Lack of experience employees in junior level management. Tendency to leave the bank in quest of flexible environment. Lack of own ATM services Lack of proper motivation, training & job rotation. More focus on Dhaka and Chittagong. The company gives online banking service but only cash tractions. Deposit is more then the advances. ABBL has not that much good market share then the other commercial bank. Opportunity: Growth of sales volume. Business expansion. They can launch new ATM card services. Expanding the companys product line to meet a broader rage of customer needs. Change in political environment. Start 24-hour banking. Threats: Other commercial bank and the multi-national companies. Political instability and corruption are threatening Bangladeshs economy. Natural disaster. Financial Analysis: Analyzing the financial performance is so much essential for each and every business institution as well as for the Banking institutions to assess their past financial performance and to identify the sources, where the necessary improvement is needed to perform better in the future and to meet the future challenges by taking effective business strategy. Financial analysis typically is associated with Quantitative analysis. So I would like to analysis this method-- Quantitative Analysis: Quantitative analysis can be done with different analysis, Ratio analysis is one of the most well known analysis of them. Ratio analysis involves the methods of calculating and interpreting the financial ratios to analyze the firms relative financial performance. The main purpose of this analysis is to analyze and monitor the firms financial performance, so, that the interested parties (both the external and internal) can realize the firms actual performance easily and conveniently, which is so much essential for the parties. There are several ratios that help a particular analyst to analyze the past performance of a particular firm and to diagnose the various relevant variables, which are important for improving the future operation of that firm. The financial ratios can be divided into five broad categories for convenience and they are enumerated below ----- Liquidity Ratio Operating Efficiency Ratio Profitability ratio Capital Ratio Market Ratio Generally, these five groups of financial ratios are used to analyze a particular firms past financial performance and to identify the sectors where the necessary improvement is needed to make the future performance of the firm far better than the past. It is also mentionable that there are three types of ratio comparison and they are Cross-Sectional Analysis: involves comparison of different firms ratios at the same point of time. Time Series Analysis: involves evaluates performance over time by observing the trend of a particular ratio. Combined Analysis: combines both the Cross-Sectional and Combined Analysis. And in this section of the report I am going to evaluate the financial performance of the AB Bank Limited over time by calculating and interpreting some common ratios. All the important ratios to analyze and evaluate the financial performance of the AB Bank Limited are calculated and interpreted in the following next pages: Liquidity Ratio: It measures a firms ability to meet up or satisfy its short tem obligations, as they become due. The commonly used liquidity ratios are ---- Current Ratio: A measure of liquidity, calculated by dividing the current assets by current liabilities. It shows the level of current assets that a particular firm has against per Taka of current liabilities of that firm. So the equation becomes  Current ratio = Current Assets / Current Liabilities Interpretation: We know that, the current ratio measures a firms liquidity by measuring the portion of its current asset relative to its current liabilities and the higher the ratio, the higher the liquidity of the firm. So, after observing the graph shown above, it can be said that the companys current ratio is fluctuating year to year and Banks current ratios are always below the standard level (2), which is not good and risky for the Bank. In 2005 it was lowest, and then it is increasing, which is good for the Bank and the reason is that the Bank has maintained a steady level of current liabilities during this period of time. Operating Efficiency Ratio: The ratio measures a particular Banks operating efficiency, which is the Banks ability to serve its customers in the most effective way by using least amount of resources (such as time, cost etc.). The following ratios are widely used to measure a particular Banks operating efficiency: Operating Cost to Income Ratio: It measures a particular Banks operating efficiency by measuring the percent of the total operating income that the Bank spends to operate its daily activities. It is calculated as follows: Operating Cost to Income Ratio = Total Operating Cost/Total Operating Income Interpretation: We know that this ratio measures the operating efficiency of a particular Bank my measuring the portion of the total operating costs relative to the total operating income of that Bank and the higher the ratio, the lower the operating efficiency and vice-versa. So, after observing the figure drawn above, I am able to say that, during the time period 2007 the operating efficiency of the AB Bank was increasing, which was a good sign, though at the year of 2006 it was increasing then the year 2005. Total Asset Turnover: Total Asset Turnover indicates the efficiency with which the firm uses its assets to produce operating income. It is calculated by using a formula, the formula is Total Asset Turnover = Total Operating Income /Total Asset Interpretation: We know that this ratio measures the return from per unit of total assets and the efficiency of the Bank in using its total assets to generate operating income and the higher the ratio, the higher the efficiency of the Bank in using its assets. So, after observing the given graph, I am able to say that the return from per unit of total asset, as well as the Banks efficiency in generating income is increasing year to year and the Bank generated the maximum level of turnover in year 2007 and lowest level of turnover in the following year 2003, it means the level of total asset turnover is increasing year by year which is a good sign for the bank. Investment to Deposit Ratio: It shows the operating efficiency of a particular Bank in promoting its investment product by measuring the percentage of the total deposit disbursed by the Bank as loan & advance or as investment. The ratio is calculated as follows: Investment to Deposit Ratio = Total General Investment/Total Deposit  Interpretation: From the figure drawn above, I am able to say that, the Banks investment to deposit ratio is fluctuating year to year and in the year 2004 the Bank has disbursed the highest amount of investment, but after that there is a sudden fall of investment and at the year 2007 there is a slight increase. Net Interest Margin: This ratio helps us to determine the efficiency of a particular Bank by measuring the level of net interest income generated by that Bank from per Taka of interest bearing assets. It is calculated as follows: Net Interest Margin = (Interest Income Interest Expense)/Total Earning Assets  Interpretation: As we know that this ratio reveals us the level of net interest income generated by Bank by using its per Taka of earning assets, thus indicates the operating efficiency of the Bank. So after observing the figure shown above, I am able to say that, the level of net interest margin of the Bank is increasing year to year, which indicates that the Banks operating efficiency in generating interest income is increasing, which is a good sign for the Bank and the AB Bank has generated the maximum amount of net interest income in the year 2007 and the Bank should try further to improve its current level of Net Interest Margin, which will help the Bank to improve its value to the investors. Interest Expense to Interest Income Ratio: The ratio measures operating efficiency by measuring the level of interest expense of the Bank as a percent of the total interest income earned by that Bank and it is calculated as follows: Interest Expense to Interest Income Ratio = Total Interest Expense/Total Interest Income Interpretation: As the ratio shows the level of interest expense incurred by the Bank as a percent of the total interest income earned by the Bank, so, after observing the figure, I am able to say that the level of interest expense of the Bank is fluctuating year to year and the Bank provide maximum amount of interest in the year 2006 and after that the Banks interest expense fall in the year 2007, which is not so good for the Bank. Profitability Ratios: These ratios help us to evaluate the firms profits with respect to operating income, assets, or equity. Ratios are ---- Net Profit Margin: It measures the percentage total operating income, that remains after all the costs and expenses have been paid. It is calculated as follows Net Profit Margin = Net Profit after Tax/Total operating Income Interpretation: we know that this ratio shows us the portion of total operating income that remains after deducting all the costs and expenditure for particular period of time. From the above graph, it can be said that the companys net profit margin is fluctuating year to year or over the time and the Bank has generated maximum amount of net profit margin in the year 2006 and lowest amount of margin in 2003. Return on Total Assets (ROA): It is also called Return on Investment (ROI) and it measures the overall effectiveness of management in generating profit with its available assets. It is calculated as follows ---- ROA = Net Profit after Tax / Total Asset  Interpretation: After having a careful view on the graph I am able to say that the Banks effectiveness to generate return by using its available assets is fluctuating year to year and the Bank has generated maximum amount of ROA in the year of 2007 and due to lack of efficiency in utilization of assets the Banks ROA falls in the minimum level in the year of 2003, 2004 and 2005. Return on Equity (ROE): It measures the return earned by the funds invested by the common stockholders. It is calculated as follows --- ROE = Net Profit after Tax/Shareholders Equity  Interpretation: The Companys return on equity is Fluctuating year by year. The AB Bank has generated maximum amount of ROE in the year 2005, and after that there is slight decrease at the year 2006 and 2007. Which is not favourable for the AB Bank. Capital Ratio: This type of ratio analyze a particular Banks capital structure and help us to determine the level of assets financed by the Banks creditors and the level of assets financed by the firms shareholders funds. The common types of ratios are as follows: Debt Ratios: The ratio analyzes a firms debt position, which indicates the amount of other people money being used in the firm to generate profits by measuring the portion of total asset financed by the firms creditor. This ratio is calculated as follows --- Debt Ratio = Total Liabilities/Total Asset  Interpretation: After having a careful view on the graph, we can see that the Banks debt ratio is decreasing year by year, though the decreasing amount is not so high, the lowest level of debt ratio is in the year 2007. Equity Capital Ratio: The ratio shows the position of the Banks owners equity by measuring the portion of total assets financed by the share holders invested funds and it is calculated as follows: Equity Capital Ratio = Total Shareholders Equity/Total Asset  Interpretation: From the figure, shown above it can be said that, from the year 2003 the Banks equity capital ratio is increasing year to year, which indicates that the Bank is emphasizing on shareholders funds to finance its total assets and the Bank has maximum level of equity capital ratio in the year 2007. Market Ratios: Market ratios reflect a particular firms market value (which is value of the firm to the investors), as measured by its shares current market price to certain accounting values and the ratios are ----- Price Earnings (P/E) Ratio: it measures the amount that the investors are willing to pay for per taka of firms return. It is calculated as follows ---- P/E Ratio = Market Price of Per Share/Earnings per Share Interpretation: It measures the level of price that the investors are paying for per taka of earnings offered by the Bank. So from the figure shown above I am able to say that - the investors has paid maximum amount of price for per unit in the year 2003, in which the Bank issued its share in the market and after that the ratio is decreasing year to year, which means the investors are paying less and less amount of price for the Banks earnings and this is not favourable for the bank. Recommendation & Conclusion: Observation and Recommendation for General Banking: ABBL should include more differentiate product in their consumer product; like- Foreign Currency Deposit Account, Resident Foreign Currency Account etc. They can improve their customer service introduced by call center, phone banking, given 24-hours banking etc. Customers are not so much aware about different product. ABBL should be concern about it Customers are not so much aware about different charges. They claim to the bank after debiting their account. ABBL can organize lift lets and paper materials to inform them before the imposition of new charges. Complaint management system is not so good. Bank can set up a complaint box and customer can put the complain letter into the box. At the day end open the box screening the letter and try to solve the problem or send to relevant manager or departments. More staffs need in front desk to attend the customers. The software, which is used for giving customer service, should be improved. Financial strategy should be improved. For the advertising the product, they used normal staffs. They should appoint new employees for this segment. When these employees are for development, the normal official work is hampered. They can launch credit card as a customer service. Cash counter should be more systemic; because its a question about of security. Observation and Recommendation for Credit Management: ABBL should include more differentiate product in their consumer credit scheme; like- teacher loan, student loan, doctor credit scheme, personal loan for women etc. A good linkage is essential between front desk office & credit office. If a Loan application declines, front office officials face customer queries and dissatisfaction. Verification process needs to improve because customers do not want to disclose confidential information to unknown person. To encourage loan repayment loan closing fees and early settlement fees need to restructure. The management should emphasis more on the time lag between loan disbursement and loan recovery. The credit department should expand; like- recovery, valuation etc Head office and Branch communication gap should be minimize. Loan facility should be increased. Loan procedure should be clear and systematic. Conclusion: It is a great pleasure for me to have practical experience in AB Bank Ltd. This internship program is an integral part of MBA student. The main purpose of the report was to focus on the lending services to its valuable General Banking and the credit management provided by AB Bank as comprehensively as possible. Although I did not have much time to learn the whole procedures but it was supportive to understand and gather an initial banking management experience. As the long-term performance of any organization depends on its intake of qualified people and developing them to perform their best as a team, as well as individually.       PAGE  PAGE 1 www.AssignmentPoint.com PRESIDENT & MD Head of Retail & Consumer Banking Deputy Managing Director (Corporate) (Corporate) Deputy Managing Director (Operations) Head of FIMKT. Treasury & Foreign Re. Deputy Managing Credit ((CRM) CFO & Head of Finance Head of IT Control & Compliance Credit Admin Officer (CAM) Regional Relationship Manager/ Head Customer Relationship Manager Branch Manger & Relationship Head. Relationship Officer CORP Relationship Officer SME Relationship Officer Retail RETAIL Operations Manager General Banking Services Customer Service Desk Priority Banking Admin & Secu And IT Applications Trade Finance Finance Control A/C Opening & Chq Mgt. Cash Operations Remittance Clearing & Allied Services Export Import Local Foreign Head of Credit Admin & Monitoring (CAM) Customer Service Officer 2 Officer 1 Cash Department Paying Officers Receiving Officers Foreign Trade Import Business Remittance Export Business CRM Head of Credit Risk Management Branch Manager and Relationship Head RM Relationship Officer Corporate Relationship Officer SME Relationship Officer Retail Credit Admin & Monitoring (CAM) Documentation Monitoring Recovery Overdraft Consumer Credit Time Loan Staff Laon Term Loan Trust Receipt Facility (T.R) Letter of Credit Bank guarantee CREDIT Funded Non - Funded Loans & Advances Corporate SME Retail Documentation Check List Branch/Unit Office Other Banks Lien Confirmation (For Secured Loans/ Secure OD) Doc Deficiency Lien Confirmation on Down Payment (For Auto Loan/ Now Loan/ Secured Loan) Preparation of purchase order (For Auto Loan/ Now Loan) Entry in FINACLE Documentation checking before sanction and Activation Lien 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